2 Bsods Other Day While Listening to Amazon Music HD in Ms Edge Beta

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  1. Posts : 1,450
    Windows 10 Pro 64bit 20H2 19042.844
       #1

    2 Bsods Other Day While Listening to Amazon Music HD in Ms Edge Beta


    Hello there

    Decided to go thru troubleshooting this, as wanna make sure PC as healthy as can be before 1909 releases, Am sticking with Defender for System Protection and Malwarebytes Free, Stopped switching between Avast Free and Defender like i was doing


    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.


    The Initial Log Collector is shared on that link there, Hopefully shows no issues with system really, and just was a bug with Ms Edge Beta that has since been uninstalled

    Now using Regular MS Edge
      My Computers


  2. Posts : 39,997
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi AMDMan2016,

    Welcome to the BSOD forum.

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting.

    12) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    13) re-install the Nvidia GPU driver from the Nvidia website
    14) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.1.5 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA
    Download Drivers | NVIDIA

    15) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    16) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    17) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    18) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10
      My Computer


  3. Posts : 1,450
    Windows 10 Pro 64bit 20H2 19042.844
    Thread Starter
       #3

    Code:
    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.
    Try the new cross-platform PowerShell https://aka.ms/pscore6
    PS C:\Windows\system32> sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    PS C:\Windows\system32> dism /online /cleanup-image /scanhealth
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    Image Version: 10.0.18362.356
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    PS C:\Windows\system32> dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    Image Version: 10.0.18362.356
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\Windows\system32> sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
    PS C:\Windows\system32> chkdsk /scan
    The type of the file system is NTFS.
    Stage 1: Examining basic file system structure ...
      366848 file records processed.
    File verification completed.
      7545 large file records processed.
      0 bad file records processed.
    Stage 2: Examining file name linkage ...
      356 reparse records processed.
      464978 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      356 reparse records processed.
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      49066 data files processed.
    CHKDSK is verifying Usn Journal...
      38110800 USN bytes processed.
    Usn Journal verification completed.
    Windows has scanned the file system and found no problems.
    No further action is required.
     243537919 KB total disk space.
     109432952 KB in 189679 files.
        137860 KB in 49067 indexes.
             0 KB in bad sectors.
        482619 KB in use by the system.
         65536 KB occupied by the log file.
     133484488 KB available on disk.
          4096 bytes in each allocation unit.
      60884479 total allocation units on disk.
      33371122 allocation units available on disk.
    PS C:\Windows\system32> wmic recoveros set autoreboot = false
    Updating property(s) of '\\BASEMENT1W10\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk1\\Partition4"'
    Property(s) update successful.
    PS C:\Windows\system32> wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\BASEMENT1W10\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk1\\Partition4"'
    Property(s) update successful.
    PS C:\Windows\system32> bcdedit /enum {badmemory}
    Invalid command line switch: /encodedCommand
    Run "bcdedit /?" for command line assistance.
    The parameter is incorrect.
    PS C:\Windows\system32>
    Onto Display Driver Uninstaller, and Reinstall of Nvidia Drivers looks like next step in line here, then will do the rest
      My Computers


  4. Posts : 39,997
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) The commands were ran in PS.
    Please run the bcdedit command using administrative command prompt.


    2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    3) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread




    Code:
    The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\000000bf) failed due to a hardware error.
    The driver detected a controller error on \Device\Harddisk3\DR3.
    The driver detected a controller error on \Device\Harddisk2\DR6.
    An error was detected on device \Device\Harddisk3\DR3 during a paging operation.
    The IO operation at logical block address 0x5d1f30 for Disk 0 (PDO name: \Device\0000003f) was retried.
      My Computer


  5. Posts : 1,450
    Windows 10 Pro 64bit 20H2 19042.844
    Thread Starter
       #5

    2 Bsods while listening to Amazon Music with MS Edge Beta


    Ok Requested Items gonna be posted and hopefully sheds some light, Ccleaner is not installed

    Code:
    Microsoft Windows [Version 10.0.18362.356]
    (c) 2019 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>bcdedit /enum {badmemory}
    RAM Defects
    -----------
    identifier              {badmemory}
    C:\Windows\system32>
    *Note No Defects in Memory was detected with Microsofts Windows Memory Diagnostic tool when I ran that the day it happened

    Drive 3 might've been my Western Digital Passport External

    Intel Serial ATA Controller Installed by Windows Update on 9/8/2019,

    Previously was using Microsoft Standard ATA controller, but left alone, and didn't wanna mess with it,

    I know The Storage drive is plugged into Motherboards Serial ATA 0 port, I realized that after I got everything installed on the SSD, purchased February 2016, used briefly in my old AMD FX 8310 Desktop, prior to purchasing the Intel Based System in September 2017, and then transferred the WD Blue 250gb SSD to main system



    - - - Updated - - -

    HD Tune Done on Storage Western Digital Drive and Western Digital SSD (internal drives) Externals not currently connected, but i can run those over night along with chkdsk commands possibly or next night---HD Tune scans of the externals will probably take ages
    Last edited by AMDMan2016; 19 Sep 2019 at 14:08.
      My Computers


  6. Posts : 39,997
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    For WDS250G the image displayed a scroll bar.
    Please display all rows.

    These can be run overnight:
    HD full error scan
    chkdsk /r /v
      My Computer


  7. Posts : 1,450
    Windows 10 Pro 64bit 20H2 19042.844
    Thread Starter
       #7

    2 Bsods other day while listen to Amazon Music HD in MS Edge Beta


    Will Do the Rest overnight, got the rest of the SSD Health part, and will get that up in a second---Have no idea what those numbers mean, but does say Health ok.

    Western Digital SSD dashboard, shows drive as normal. Life expectancy according to Western Digital SSD Dashboard 85 percent

    Did a Seagate Long Test of my 8tb Seagate External, if i plug that drive back in later, and obtain the log, is that fine to do or should i scan that one also with HD Tune error scan, knows that one will take a long while. 2TB external, unknown how long will take
      My Computers


  8. Posts : 39,997
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please test all drives.
    The non-windows drives can be run day/night with HD Tune full error scan.
    Chkdsk /r /v can only run on one partition at a time and can have the most downtime.
      My Computer


  9. Posts : 1,450
    Windows 10 Pro 64bit 20H2 19042.844
    Thread Starter
       #9

    Oh ok, well i'll do the chkdsk over night I suppose, might take a few nights if need to test all drives, HD Tune full error scan will try to get done during day or night of all the externals, maybe the smallest ones first, then Seagate 8tb last lol
      My Computers


  10. Posts : 39,997
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Sea Tools long generic can take substantial time and like HD Tune full error scan can be ran day/night.
      My Computer


 

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