WHEA uncorectable error on fresh reinstall BSOD


  1. Posts : 4
    Windows 10
       #1

    WHEA uncorectable error on fresh reinstall BSOD


    Hi, my computer recently had a failed SSD, so I bought a new one and reinstalled the system. Everything was fine for a while, but the last week or so, I've been getting WHEA uncorrectable error BSODs. I stress tested the GPU on furmark for 6 hours. Then I used Prime 95 to stress test my CPU. Smallest FFT and Small FFT tests were fine. I then did Memtest86+ but the test keeps freezing a few minutes in. Finally, I did P95 Large FFT and Blend for memory stress testing, the PC fails almost instantly getting me back into the BSOD.

    This problem first started when I was playing PUBG and it happens quite often while gaming. I've bought a new set of RAM but the problem persists. I'm more than happy to buy a new motherboard and a new copy of Windows, but I don't want to spend money until I know the actual problem.
      My Computer


  2. Posts : 392
    W10
       #2

    From what you describe, this seems to be a hardware problem - most likely with the RAM, but could be with the CPU, PSU, or even the motherboard. As you've tried 2 different sets of RAM, it may be a problem with the slots that the memory sits in.

    As MemTest89+ is giving problems, let's start there.
    Try testing the RAM sticks one-at-a-time (using only the first slot) Be sure to use proper anti-static precautions.
    Any that fail this test are likely to be bad (set them aside for now)
    Then, take one of the good sticks and test it in all of the other slots (this will help see if any of the slots are bad.
    If all sticks pass (or all fail) in the first slot, then start testing in the other slots.

    On to what I've found in your uploaded reports.....

    Both memory dumps are STOP 0x124's. And each shows hal.dll in the stack trace. In most cases this is a hardware problem, but could also be a compatibility issue.

    Please uninstall the Asus PC Probe utility. It's driver dates from 2012
    Please uninstall the Western Digital software. It's driver (wdcsam64.sys) dates from 2015 (and there were known problems with this driver back then)
    Please uninstall the MSI Afterburner and Riva Tuner utilities. Both use the RTCore64.sys driver. Your copy dates from 2016 - they had (in the past) been known to cause BSOD's

    The BIOS on your system dates from 2014 and may not be compatible w/W10. Please visit the Asus website for your system/motherboard to:
    - download/install the latest available, W10 compatible BIOS for your system
    - verify that Asus still does support this system for W10. Check to see if there are any drivers available for W10.

    Device Manager shows problems with this device:
    Code:
    Intel(R) Ethernet Connection (2) I218-V	PCI\VEN_8086&DEV_15A1&SUBSYS_85C41043&REV_00\3&11583659&0&C8	This device cannot start.
    If not using this device, please disable it in the BIOS
    If using it, please download and install the latest, W10 compatible driver for it and see if that fixes the problem in Device Manager (FYI - disabling in Device Manager doesn't stop the driver from loading. The driver will load into memory and remain there even if disabled).

    The WER section of the MSINFO32 report also shows a lot of STOP 0x124: WHEA_UNCORRECTABLE_ERROR errors
    Error Reports folder shows a lot (12) of STOP 0x124: WHEA_UNCORRECTABLE_ERROR errors

    You have 5 hard drives. I use this to wonder how much other hardware is attached to the system - and if this might be stressing out the PSU. My suggestion for now is:
    - test ALL hard drives using this free program: SeaTools for Windows |
    Seagate

    If all the drives pass, then I'd suggest disconnecting all but the boot/OS drive in order to test (also disconnect any other attached devices to lessen the stress on the PSU.
    Finally, try this free test (it has a PSU test built into it): OCBASE / OCCT

    The H: drive has about 7% free space. Although this is a large drive, it's still prudent to ensure that there's at least 10% free space so that Windows can perform operations on it in the background.

    As for the CPU, let's start with this free test from Intel: Download Intel(R) Processor Diagnostic Tool
      My Computer


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    I was starting to do all of the things you advised. I began with the Intel Processor Diagnostic Tool. The test failed on the very last one, CPU Load. I'll proceed with the rest of the directions, but does that give you any hints?

    I ran Prime 95 for CPU stress testing for 6-8 hours on this machine a couple days ago and it didn't BSOD. So maybe it's the memory controller?

    - - - Updated - - -

    To add on, I do have 5 HDDs on my system, mostly for storage. I also have an external HDD attached, as well as an external WiFi card. There's the obvious peripherals, externald DVD-Drive, Printer, Keyboard, Mouse. I think that covers everything.
      My Computer


  4. Posts : 392
    W10
       #4

    The other tests are still needed to help isolate where the problem lies. The single stick MemTest tests will help a lot.
    Removing/disconnecting devices/drives (and the PSU tests) will also help - as it will lessen the load on the PSU, and may show an improvement in system stability. Also, disconnecting/removing drives will tend to confirm that there aren't any problems with the disconnected drives (if the problem remains after the drives are disconnected). Problem devices (ie - hard drives) can cause problems throughout the system even if not being used (sorta like a short circuit will hamper the operation of the entire system).
    Removing the software items that I suggested may also help stabilize the system some more.

    From another recent post of mine:
    I agree with axe0 - diagnostics are merely screening tests that aren't always accurate.
    They help us to isolate problems - but don't always do the job.
    The only sure-fire method of hardware testing is:
    - to remove the part from the system and test without it, or
    - to use the suspected problem part on another system, or
    - to try another, known good, part in it's place on your system

    STOP 0x124: WHEA_UNCORRECTABLE_ERROR errors are errors that are sent to Windows from other devices (those that are capable of reporting errors - not all are). Most common are those that the CPU send - although I have seen video card and PCI bus reports. It's relatively easy to tell which device the error came from - but not so easy to tell what the problem was. That being said, I believe that the errors from things like video cards are mostly indicative of a video card problem. BUT, the errors from lower level devices like the CPU or the PCI bus are more difficult to isolate.

    These errors are mostly hardware problems, but can be also caused by compatibility issues or low-level driver problems.
    If unable to remove parts or try them in other systems (and don't have any you can borrow/try) - then I suggest purchasing them from a shop that'll let you return them for your money back (if not needed). In the US you can usually do this at major retailers such as Target, WalMart, KMart, BestBuy, etc - but ask before actually trying this. I have seen CPU's in stock at my local BestBuy, but haven't seen them in the other retailers. Another option is to purchase them online from one of these retailers - and return it to the local store if it's not needed (again, check before trying!).
      My Computer


  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    So here's some of the results.

    I could not uninstall anything except for MSI Afterburner and RivaTuner, as I couldn't find the relevant programs in Add or Remove Programs. I did update the BIOS to the most recent version, and I did disable the Intel Ethernet in the BIOS like you suggested. I ran all of the stress testing by disconnecting as many "extra" devices as possible and running the PC In safe mode.

    After about 36 hours of MemTest86 each individual stick and each individual slot was found perfectly fine. Prime95 is now stable. I ran 30 minutes of Blend and Large FFT with no crashes. I also ran an additional 30 minute test on Smallest FFT and CPU was stable. SeaTools failed one of my drives on Long Generic testing, the Seagate 2TB one. It passed all other tests and SMART scan reports it as stable. Intel diagnostic tool is now also stable without blue screens. OCCT PSU testing also went fine after an hour of stress testing. Honestly not surprised, my unit is Seasonic Gold X 1250 watts, it's pretty bulletproof.

    This was all finished by today, and I guess the BIOS update fixed it. As far as I can tell, my system is stable now so I'll resume normal use. I'll be back to update this thread in a week, if allowed, to report if I get any more BSODs.
      My Computer


  6. Posts : 392
    W10
       #6

    What about the drive that failed the Seatools?
    If the BSOD's continue (or you may have other problems) disconnect both cables to the 2tB drive (malfunctioning drives can cause many differnt weird things to happen in a system).
      My Computer


  7. Posts : 4
    Windows 10
    Thread Starter
       #7

    Yeah I reconnceted it as well. Not sure why to be honest, since its failed a long generic test, I'm probably just going to throw it away and buy a new one.
      My Computer


 

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