BSOD While CPU Under Load

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  1. Posts : 10
    Windows 10 Home
    Thread Starter
       #11

    zbook said:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting.

    12) Test all drives while in safe mode: (report into the thread if there are any BSOD while in safe mode)
    Boot into Safe Mode on Windows 10

    13) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    14) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    15) Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 10
    Performed all these steps, there were damaged sectors detected by the HD Tune Health report, but none of the other scans corroborated that. All other scans detected no issues with the disks.

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    MrPepka said:
    Have you checked if the thermal paste has dried? Have you cleaned the computer of dust (in particular the CPU and its cooling)?
    Yep, needed to pull the CPU out to grab the warranty information to potentially pursue an RMA with Intel. Gave the whole thing a good cleaning with a compressed air can and cleaned off and reapplied thermal paste, though there was nothing to suggest that there was an issue with the paste from before. No change in the behavior from stress tests after doing this.

    jdc1 said:
    Instructions for Driver Verifier get sorta complicated due to the many options available.
    In short, the intent is to stress drivers. If a driver is faulty, the system is supposed to give a BSOD (one that is Driver Verifier enabled). And, hopefully, it'll reveal which driver was faulty.
    But, there's lot's of reasons for it not happening - so don't sweat it.

    Have you read this post about Prime95: Prime95
    Scroll down to the DISCUSSION section and start reading there.

    Also try the OCCT tests mentioned there (it's free from here: OCBASE / OCCT )

    In short, Prime 95 tests:
    - RAM
    - CPU cache
    - memory controller (built into the CPU)

    So, it's either your RAM or your CPU (other faults are less likely, but still possible - such as a motherboard problem).
    Can you borrow some RAM to test with? You have G-Skill RAM - which usually comes with a lifetime warranty.
    Maybe contact G-Skill for replacements?
    As for the CPU - do you have another compatible CPU that you can test with?

    You may be able to purchase replacement RAM and/or CPU from a shop that will let you return it (for your money back) if it's not needed. Check BEFORE purchasing though!

    Good luck!
    Ran the OCCT tests as suggested, which faired a bit better than Prime95 but still ended up having issues. Large and Medium data sets ended up locking up the system after a few hours. Medium after about 2, Large sometime after 6. Small data set crashed the system after only a few minutes.

    I have already swapped out the RAM with a brand new set (tested with different DIMM slots as well) and experienced no change in behavior so I don't believe that the RAM is the issue.

    Here's the latest crashes just in case they shed anymore light.
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My Computer


  2. Posts : 760
    Windows 10 Home x64
       #12
      My Computers


  3. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Please post a share link using one drive, drop box, or google drive for: C:\WINDOWS\MEMORY.DMP

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 09/16/2019 07:59:52
    Size on disk: 844 MB



    Backup any important files on the Crucial drive to another drive or the cloud.
      My Computer


  4. Posts : 10
    Windows 10 Home
    Thread Starter
       #14

    krzemien said:
    Try this chappyownload Intel(R) Processor Diagnostic ToolAnd perhaps read this thread as well:Frequent BSOD for over 1.5 years have just replaced my RAM, PSU, MB.
    I've tried using the Intel Diagnostic utility but the results seem inconsistent. When I first had this problem I experienced a system crash while using it, and another time it would fail, but I've just run it 4 times now and it passed everytime. Not sure what to make of that considering all the other tests.

    zbook said:
    Please post a share link using one drive, drop box, or google drive for: C:\WINDOWS\MEMORY.DMP
    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMPCreation date: 09/16/2019 07:59:52Size on disk: 844 MB
    Backup any important files on the Crucial drive to another drive or the cloud.
    Here's the .dmp as requested:Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. on the Crucial drive other than game installs, which aren't a big deal if I lose.
      My Computer


  5. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The problems found with software CPU testing, multiple types of bugchecks, and no misbehaving drivers seen in the memory dump all are consistent with CPU hardware problems.

    See if you can find a friend, neighbor, relative, or local computer store to swap the CPU for testing purposes.
    If possible see if you can get a RMA.
      My Computer


 

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