Friends Computer Has Crashed on Load Multiple Times Solved


  1. Posts : 64
    Microsoft Windows 10 Home 64-bit
       #1

    Friends Computer Has Crashed on Load Multiple Times


    Hello

    I have a friends computer that has been having some problems with the battery recently with it not charging. When I tried to turn it on the most recent it has not been able to boot and I had to restart it until it eventually came on. I tried to boot into a USB which didn't work and neither did trying to boot into recovery options, it would just get stuck at the loading screen.

    I have attached the crash logs but the computer is not mine so the specs listed below are not mine. If you need any specifications then please let me know.

    Thanks for all your help. LAPTOP-2KAOOL4C-(2019-09-10_23-29-09).zip
      My ComputerSystem Spec


  2. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi youngtomlin,

    Welcome to the BSOD forum.

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no over clocking while troubleshooting.

    12) Free up space on the disk drive:
    Free Up Drive Space in Windows 10


    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 3.2 GB
    Total Space: 28.6 GB
    File System: NTFS
          Model: Samsung BJNB4R



    13) Consider replacing the disk drive with a larger size drive as optimal performance is with approximately 15% free space.
    This is a free scanner: Crucial System Scanner | Crucial.com

    14) Upgrade Windows with the new disk drive: Version : 10.0.14393
    Windows 1607 was out of support as of April 2018:
    https://support.microsoft.com/en-us/...cle-fact-sheet


    15) The logs displayed no restore points and no imaging software
    Make a backup image using Macrium and save the backup image to another disk drive or the cloud
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect

    16) Uninstall and reinstall Intel GPU drivers: IGFXlp or Igdkmd64lp.sys
    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    Code:
    c:\windows\system32\drivers\igdkmd64lp.sys

    Code:
    igfxlp	igfxLP	c:\windows\system32\drivers\igdkmd64lp.sys	Kernel Driver	Yes	Manual	Running	OK	Ignore	No	Yes

    Code:
    igfxLP       igfxLP                 igfxLP                 Kernel        Manual     Running    OK         TRUE        FALSE        20,480            4,734,976   0          25/05/2016 22:12:43    C:\windows\system32\DRIVERS\igdkmd64lp.sys       8,192

    Code:
    Name	Intel(R) HD Graphics
    PNP Device ID	PCI\VEN_8086&DEV_22B1&SUBSYS_82BD103C&REV_35\3&11583659&1&10
    Adapter Type	Intel(R) HD Graphics, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
    Driver Version	20.19.15.4463
    INF File	oem11.inf (iCHVM_w10 section)
    Colour Planes	Not Available
    Colour Table Entries	4294967296
    Resolution	1366 x 768 x 60 hertz
    Bits/Pixel	32
    Memory Address	0x90000000-0x90FFFFFF
    Memory Address	0x80000000-0xDFFFFFFF
    I/O Port	0x00001000-0x0000103F
    IRQ Channel	IRQ 4294967292
    Driver	c:\windows\system32\drivers\igdkmd64lp.sys (20.19.15.4463, 7.04 MB (7,383,544 bytes), 21/06/2016 10:05)

    Code:
    igdkmd64lp igdkmd64lp.sys Wed May 25 16:12:43 2016 (5746154B)



    17) Open the HP website > support > software and drivers https://support.hp.com/us-en/drivers > enter the product or serial number or model > enter the operating system > look for drivers and BIOS

    See if there is an upraded version of the BIOS > upgrade the BIOS

    Code:
    Event[2895]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:35:10.009
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    
    Event[2896]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:35:15.010
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    
    Event[2897]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:35:20.011
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    
    Event[2898]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:35:25.011
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    
    Event[2899]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:35:30.012
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    
    Event[2900]:
      Log Name: System
      Source: Service Control Manager
      Date: 2019-09-10T12:35:33.603
      Event ID: 7011
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
    
    Event[2901]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:35:45.018
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    
    Event[2902]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:35:50.018
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    
    Event[2903]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:35:55.019
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    
    Event[2904]:
      Log Name: System
      Source: ACPI
      Date: 2019-09-10T12:36:00.021
      Event ID: 13
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: LAPTOP-2KAOOL4C
      Description: 
    : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.



    18) Download and install: HP Hardware diagnostics Windows: (right upper area this link)
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html

    19) Launch the applications > click system tests > click system extensive test tab > plan to run overnight > click run once > in the AM click component tests > some are interactive > post images into the thread

    20) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    21) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US
      My ComputerSystem Spec


  3. Posts : 64
    Microsoft Windows 10 Home 64-bit
    Thread Starter
       #3

    Hello

    Thank you for your help
    Attached are the results from the CMD log. The two scannow's created logs that I can upload if necessary.

    There are also attached results of the tests. Seagate which passed. HP's passed ok, however HDTune seems to have a whole load of errors however the error scan completed very quickly. Health in HDTune did not show anything. Thanks in advance.

    Friends Computer Has Crashed on Load Multiple Times-seagate.pngFriends Computer Has Crashed on Load Multiple Times-hp.pngFriends Computer Has Crashed on Load Multiple Times-benchmark.pngFriends Computer Has Crashed on Load Multiple Times-error-scan.pngCMD.txt
      My ComputerSystem Spec


  4. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) Please update the progress for steps #12 to #16.

    2) Run each V2 and DM and upload results into the thread:
    BSOD - Posting Instructions

    3) Post share links for these files:
    C:\Windows\Logs\CBS\CBS.log
    C:\Windows\Logs\Dism\Dism.log


    4) Run Macrorit full surface scan > post images into the thread
    Download Macrorit Disk Scanner Portable 4.3.5

    5) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance

    6) Run Crystal Disk (standard edition)
    CrystalDiskInfo Crystal Dew World
    post images into the thread



    Code:
    Windows Resource Protection found corrupt files but was unable to fix some
    of them.


    7) Find a flash drive that you can format (> or = 8 GB)

    8) Create a bootable Windows 10 iso version 1607

    Microsoft Windows 10 TH2 ISO Download • Windows ISO
    Microsoft Windows 10 Anniversary Update ISO 1607 Download • Windows ISO
    https://heidoc.net/joomla/technology...-download-tool
    TechBench by WZT (v4.1.1)

    9) Free up space on the drive:
    Free Up Drive Space in Windows 10

    10) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    11) Open administrative command prompt and type or copy and paste:

    a) FINDSTR /c:"[SR]" %windir%\Logs\cbs\cbs.log >%userprofile%\desktop\sfcdetails.txt

    (post a share link for the new desktop text file)

    b) chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    12) Use the information in this link to find the chkdsk report in the event viewer.
    Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    13) Make sure V2 and DM are ran and uploaded before the next steps

    14) Place the computer in clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    15) Perform an in place upgrade repair with the identical iso:
    Repair Install Windows 10 with an In-place Upgrade

    16) After the in place upgrade repair perform these steps:

    17) Open administrative command prompt and type or copy and paste:
    18) sfc /scannow
    19) dism /online /cleanup-image /scanhealth
    20) dism /online /cleanup-image /restorehealth
    21) sfc /scannow

    22) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec


 

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