All clear and we're on the same page. I shall remain quiet for now and will await developments, i.e. RAM & HDD reports, as well as any DMP files that would allow you guys having a deep lurk.
@DrakeJen, it's worth you showing your DMP settings in here, like this example on my work laptop:
If settings are right, DMP files ARE always created - although they might get cleaned by Windows if not copied quickly enough, or deleted by any cleaning 3rd Party software.
@krzemien
Attachment 248106
This is the Dell driver page. It scans the computer and tells if any drivers need to be installed. That being said, the drivers in my computer and definitely out of date with the drivers in my system (the release date is a year or two older in my computer).
From what I understand, even though the website doesn't update your computer with the latest driver, it updates it with what's compatible for your computer.
But if you feel I'm wrong, I'll do the update. Just give the word and I'll update those drivers you've mentioned (Intel MEI & Realtek Audio HD).
As for the DMP settings, here they are.
Attachment 248107
Every change I've made to the settings is from the advice of a thread recommended to me by a user a few replies above. I disabled automatic restart and changed it from small memory dump to kernel memory dump.
Also, like I've said earlier in the thread, the computer has created a dump file before. I think I've uploaded it as well. I've even force crashed my computer using a software and it created a dump that time as well. Which means the computer is capable of creating a dump file, just not when it matters.
Anyways, here is the analysis from WhoCrashed. If you want those dump files, let me know.
Finally, do let me know if you guys want me to do the RAM and SSD scan. Also tell me which scan you prefer before I do it as well and if possible, instructions on how to do them.
Thanks.
1. Please update these aforementioned drivers manually and report the results
2. Please check for the presence of MEMORY.DMP in C:\WINDOWS IMMEDIATELY after the next crash - and retrieve it timely either
3. Please carry on HD & RAM tests as instructed elsewhere here (Zbook and axe0 will be able to advise particulars they're after):
(...)23) Run Memtest86 version 8.2 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.
24) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
25) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
http://www.seagate.com/support/downl...ls-win-master/
http://knowledge.seagate.com/article...S/FAQ/202435en
Something seems to be the problem here.1. Please update these aforementioned drivers manually and report the results
The version date in my computer for the IMEI driver is 12.07.2018. But in the link you've uploaded, it's 22 Mar 2019.
I downloaded the driver and did the installation and it was even successful. Even did a reboot. But then I go to the device manager to confirm if the version was updated and it remains the same as before.
Same problem with the Realtek driver
No idea why this is happening.
Don't look at the dates, compare version numbers.
If it does not work, it's worth uninstalling existing version prior to installation.
And checking if Windows does not update these drivers on its own in background, either via History in Windows Update, or for each driver separately like in this example:
1828.12.0.1152 is the version of the driver I have and 1846.12.0.1177 is the version in the website. I uninstalled the one in mine from device manager and then installed the one from the website and restarted the computer. And still, it shows the old version number.Don't look at the dates, compare version numbers.
Meanwhile, should I just go ahead with the SSD and Ram tests? So that we can conclusively rule out hardware?
Yes, go ahead as axe0 suggested:
Please run the diagnostic test from the boot menu.
You can always check the story with drivers later.
This is the link for all the scan I did.
I did one run of Memtest (4 passes). Which itself took 8 something hours. I'll do a repeat test tonight.
I did all the required tests in HD Tune Pro except the Health scan which showed a blank page. I don't know why. A short google search suggested another software which does the same thing (Crystal Disk). I've uploaded the Crystal disk report and the Health scan tab blank page.
All tests seem to indicate there is no problem. I'll still be doing a memtest repeat tonight and post if I get any different results.
Quote