Irregular BSODs for many months.

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  1. Posts : 759
    Windows 10 Home x64
       #71

    There's no other way, I fear. Patience and perseverance in cases like that is all you can have.

    Depends on your PC usage, I think. If you use it every day for a few hours, then I would suggest probably 2-3 days, matching your BSODs pattern you reported.

    If more seldom, then gaps probably should increase.

    BTW, did you run V2 log collector recently? I'm curious to see driver versions you have installed now.
      My Computers


  2. Posts : 39
    Windows 10
    Thread Starter
       #72

    Got a bsod for the first time since the format. I didn't install any new softwares or anything 3rd party services. Didn't even change the default wallpaper. Just the driver updates. So definitely it must be the drivers/hardwares.
    The stop code I got was System Service Exception. I was just browsing using Edge and had like 5-6 tabs opened (which should hardly be a problem for my system).
    I installed the v2 log collector after the bsod happened. Will that be a problem? It's not like it's scanning the system prior to opening the file, right?

    Attachment 249428

    Also, I'm assuming the v2 log collects the event viewer logs? Because there were some error and critical reports in the logs, so do have a look at them (if they're there)

    Oh, and once again, no dump file. "Dump file creation failed due to error during dump creation" is what Event viewer says.
      My Computer


  3. Posts : 14,894
    Windows 10 Pro
       #73

    Which drivers have been updated?
      My Computers


  4. Posts : 39
    Windows 10
    Thread Starter
       #74

    Intel 100 Series Chipset Driver - A02 - 10.82 MB - Recommended
    According to SupportAssist (Dell software), this was updated on 25th of this month.

    And on the Windows update side
    Attachment 249431
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  5. Posts : 759
    Windows 10 Home x64
       #75

    It does look like my original thesis may stand...

    0. I don't like Windows updating drivers. In my opinion they should either come from OEM (Dell), or manufacturers, i.e.: Intel, Realtek, nVidia, Rivenet in your case.

    1. Any reason why nVidia driver does not come from Dell? Or the one that Dell supplied is older?
    But I don't think nVidia is a problem here though.

    2. Can you get this chappy downloaded and installed:

    Download Intel(R) Driver & Support Assistant

    and see what it does report?

    You could get this package installed:

    Download Chipset INF Utility

    But it may not be that essential.

    You may also need to execute it with: 'SetupChipset.exe -overall' in order to install it.

    [UPDATED] 3. I assume that Realtek driver is for its USB reader:

    https://www.catalog.update.microsoft...2010.0.17134.1

    If that's correct and unless Dell supplies older version, can you download and install it from Dell directly?

    https://www.dell.com/support/home/uk...15-9550-laptop

    (I actually do use 10.0.17763.31247 that I got off HP. I suspected Realtek drivers during my misfortunes)

    4. What are these Rivet Network driver and component for? Can you get it re-installed by launching installer as provided by Dell?

    https://www.dell.com/support/home/uk...driverid=g95kx

    - - - Updated - - -

    My bet is outdated the Realtek driver:

    Realtek Card Reader 10.0.10586.21289 Realtek Semiconduct Corp.
    Last edited by krzemien; 30 Sep 2019 at 04:27. Reason: UPDATED INFORMATION ADDED
      My Computers


  6. Posts : 39
    Windows 10
    Thread Starter
       #76

    Attachment 249473
    Another bsod.
    It seems like once it starts, it starts pouring out.
    This time the stop code was 'Critical process died'. Once again, no dumps.

    Although I had about 9 tabs opened in Edge. But that shouldn't be a problem for my pc. Just letting you know incase it's relevant.
      My Computer


  7. Posts : 759
    Windows 10 Home x64
       #77

    Let us know when you execute what I suggested in my previous post - and (especially) when you update Realtek Card Reader driver.
      My Computers


  8. Posts : 39
    Windows 10
    Thread Starter
       #78

    1. Any reason why nVidia driver does not come from Dell? Or the one that Dell supplied is older?
    But I don't think nVidia is a problem here though.
    Your guess is as good as mine. From what I know, latest drivers is not always equal to right drivers. Sometimes a version or two older of a driver is good for your system and from what I know, Dell scans what's right for your computer and installs it. Again, just a guess.

    You could get this package installed:
    Download Chipset INF Utility
    I didn't because that Intel installer you recommended scanned my system and said everything is up to date. Although if you insist, I'll do it.


    What are these Rivet Network driver and component for? Can you get it re-installed by launching installer as provided by Dell?
    They are the company that makes my wifi card 'Killer Wireless'. From many online sources you'll find that they are slow and bad, but they have been fine for me so far and so I didn't bother to replace them.

    My bet is outdated the Realtek driver:
    You could be right with this one. While I was going through many many trial and error methods, I went for one of my friends destination wedding and was working remotely. I usually work by placing the laptop on a table top and using a wired keyboard and mouse connected to the system. But this time, since I didn't take them along with me, I didn't use them. PC didn't crash at all for the whole week I was there. It was probably the first and longest time it went without a crash. I was also doing a trial and error test where I disabled a bunch of drivers so I thought that was why it didn't crash. But that test failed when I got back home and while the same drivers were disabled, it crashed. Although I don't remember if I had connected the keyboard and mouse at that time.
    But one thing is sure, it didn't crash the whole week I was at my friend's place and I didn't use a wired keyboard and mouse. Coincidence? I don't know. Just thought I'll let you know.

    Btw I updated the Realtek driver via Dell. I'll still use the keyboard and mouse and wait for a crash. If it does crash, then I'll stop using the keyboard and mouse and see if that does anything.

    - - - Updated - - -

    Crashed again.
    Unexpected store exception
      My Computer


  9. Posts : 759
    Windows 10 Home x64
       #79

    The fact that DMP file is not written upon each crash on greenfield (nearly) system is highly suspicious and quite telling...

    Whilst browsing information available I found these threads among others:

    https://www.reddit.com/r/Dell/commen...ue_screens_im/

    https://www.reddit.com/r/Dell/commen...tical_process/

    I assume that you indeed are set to AHCI rather than RAID mode (my bet is: yes, as it's straight out of the box configuration):

    So, are you advantageous enough and are able to (in that order) perform the following?

    1. Get this chappy downloaded & installed?

    Download Intel(R) Rapid Storage Technology (Intel(R) RST) User Interface and Driver

    (Dell version available here: https://www.dell.com/support/home/uk...15-9550-laptop is rather dated and should not be used:

    https://support.microsoft.com/en-gb/...ain-versions-o)

    And also check/enable RAID mode in BIOS if you have to.

    2. Failing that, perhaps explore option 2 - OCZ NVMe driver, which can be obtained from here:

    Forum - Recommended AHCI/RAID and NVMe Drivers
      My Computers


  10. Posts : 39
    Windows 10
    Thread Starter
       #80

    Hey man. Extremely sorry about the late reply. I got caught up with work.

    Download Intel(R) Rapid Storage Technology (Intel(R) RST) User Interface and Driver
    There are multiple download links here. Which one do I download?

    And also check/enable RAID mode in BIOS if you have to.
    Is this necessary? My cursory google searches indicate that and AHCI setting is better. I don't even know what it is and what they do, but I'm don't want to tweak aroung the settings too much unless they are absolutely necessary.

    2. Failing that, perhaps explore option 2 - OCZ NVMe driver, which can be obtained from here:
    And as for the last one, I don't know which AHCI/RAID driver is the one for my pc.

    Sorry to sound like a noob here.
      My Computer


 

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