Irregular BSODs for many months.

Page 7 of 9 FirstFirst ... 56789 LastLast

  1. Posts : 39
    Windows 10
    Thread Starter
       #61

    1) See post #21:
    After each BSOD upload a new V2.
    It didn't Bsod. It just went blank. But yes, I'll upload a new v2 every time after it crashes.

    2) In the opening post you indicated that you had performed a recent clean install.
    I had done a clean install many months ago, it didn't work. Then about a month back, I did a complete formatting. Without a saying, that didn't work as well.
    I'm starting to think maybe Chrome could be causing this? I have no evidence for it though. Just a feeling.

    7) Can you perform a clean install now without missing any important files?
    If not can you back up the files to a flash drive or to the cloud?
    Yes. Windows has an option for that. But I've done it plenty of times before and it has never worked. I'm quite positive it won't work again. Something else is the problem.

    8) Were you able to install one of the temperature monitoring software as per post #53?
    Yes, but I didn't know what was I supposed to be looking for. It seems like the temperature of the computer is fine and smooth. But if you can tell me which section I should be monitoring and looking at, I can do that.

    It will take a lot of space, when you image a partition or drive, the size will at most be equal to the size of the partion you make an image of.
    When I image a partition with medium compression, which I do by default, the size of the file is about 75% of the size of the partition.
    75% of my data is still a lot of space for me. The purpose of this is to create a backup in case something goes wrong, right? I'll take the risks. I know it's adviced against, but I really have no much choice here. Thank you for the concern though.
      My Computer


  2. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #62

    1) For all steps please post images or results into the thread.

    2) If there are any problems posting images please use share links (one drive, drop box, google drive, or amazon)

    3) For clean install make sure all partitions are deleted and that you create an unallocated drive before installing Windows
    Clean Install Windows 10

    4) After windows is installed install new drivers only from the Dell website.
    Do not use any third party websites that can modify or install drivers.
    And do not import or reinstall any saved drivers.
    Perform Windows updates after installing all drivers.

    5) Plan as though another clean install may need to be performed
    (this is one to two weeks of testing initially with only Windows installed drivers)

    6) Some steps that were performed earlier in the thread may be repeated

    7) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    8) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    9) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    10) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance

    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    11) Run Dell diagnostics custom component tests:
    a) perform all of the performance tests overnight (none are interactive) > post images into the thread
    b) the next AM perform the other tests (some are interactive) > post images into the thread
    https://www.dell.com/support/home/us...aptop/diagnose
    Last edited by zbook; 23 Sep 2019 at 09:35.
      My Computer


  3. Posts : 39
    Windows 10
    Thread Starter
       #63

    3) For clean install make sure all partitions are deleted and that you create an unallocated drive before installing Windows
    Clean Install Windows 10
    I went a step further. I resetted my pc. All my old apps and softwares and drivers have been removed (except personal files). I won't be re-installing anything for a week until the computer crashes again so we can rule out all possible problems.

    I went to the Dell website to do the updates and they said I have all the latest drivers. So I didn't do any.

    Should I still do step 8 considering I've formatted the PC?

    Also, I'll be doing the rest of the steps when the computer crashes again and I can rule out 3rd party softwares and drivers I had.
      My Computer


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #64

    Reset with remove files is similar to clean install.
    Clean install though is a better option.

    Reset keep files again is similar to reset remove files but again clean install is a better option.

    Please start with a clean install to clean malware, partition structure, and replace all drivers.
      My Computer


  5. Posts : 39
    Windows 10
    Thread Starter
       #65

    Okay. I did a clean install. There was a problem with the option of keeping my files. It sais "Your files, apps and settings can't be kept because your current version of windows might be kept in an unsupported directory or you're trying to install an older version of Windows".
    Anyways, I did it. It deleted everything (I backed up using a friends hard drive) and now it's like a fresh install. It's doing updates since I think it was an old version of Windows and finishing all that up. I won't be installing any other software. After the updates are over, I'll be heading over to Dell and seeing if there are any other drivers I must be installing.
    Then I'll keep it like this for a week and see if anything crashes.
    Will update you as soon as something happens.
      My Computer


  6. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #66

    Were you able to delete all partitions?
    This should make an unallocated drive.
    Formatting is not necessary as the partitions were deleted.
    Then install Windows 1903.
    This installs windows and some non-Windows drivers.
    Then use the Dell support assistant to install drivers from the Dell website.
    Perform Windows updates.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  7. Posts : 39
    Windows 10
    Thread Starter
       #67

    I didn't need to delete any partitions since I didn't have any. I only had a single 1Tb C Drive
      My Computer


  8. Posts : 39
    Windows 10
    Thread Starter
       #68

    It's been 3 days since the format and with continual use, there has been no crashes so far. Whereas, there would've been a crash by now earlier. Note, I haven't installed any of my softwares after the format. It's just pure windows with the updated drivers from Dell.
    I'm going to give it a few more days (atleast a week or two) but this means that the problem could be a 3rd party software or a driver. I'm fairly confident that I had installed the right drivers before the format. So although I can't definitely rule them out, it shouldn't be the drivers as well since I've updated them via the Dell website before the formatting and yet there were crashes.
    So that means it could only be something I'm doing after I install the softwares that makes this happen and I have far too many important softwares to know which one it is.

    Any ideas on what I need to do to catch the culprit? If it is indeed a 3rd party software, then I'm sure we could help out many other Xps users who may be going through the same thing. I've seen far too many bsod posts from Xps users over the months. I do think this could be a big catch.
      My Computer


  9. Posts : 759
    Windows 10 Home x64
       #69

    Assuming no OS misconfiguration nor incorrect drivers were at play indeed, start by installing software every few days in batches, commencing from the one you can be sure about.
      My Computers


  10. Posts : 39
    Windows 10
    Thread Starter
       #70

    krzemien said:
    Assuming no OS misconfiguration nor incorrect drivers were at play indeed, start by installing software every few days in batches, commencing from the one you can be sure about.
    Yea that was my plan as well. But I was hoping someone would know a software that could help out with this in some way.
    Also, how many days gap do you recommend between each batch of software install?
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:12.
Find Us




Windows 10 Forums