Irregular BSODs for many months.

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  1. Posts : 39
    Windows 10
    Thread Starter
       #31

    axe0 said:
    When was the memory.dmp file created?
    2nd September 2019

    - - - Updated - - -

    zbook said:
    When posting V2 please use one of these 4 methods: (see posting instructions)


    1) Upload directly into the thread without a share link
    2) share links using: one drive, drop box, or google drive
    Apologies. I remember reading WeTransfer was okay. Here is the google link
      My Computer


  2. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #32

    See post #4 and #10.

    https://www.tenforums.com/misc.php?do=showrules

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.
      My Computer


  3. Posts : 14,894
    Windows 10 Pro
       #33

    @zbook, could you show what you found? I'm on my phone so can't check right now.

    @DrakeJen, the memory dump will be the manually initiated crash which is unfortunately not very helpful.
      My Computers


  4. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    Code:
    Event[5734]:
      Log Name: System
      Source: Service Control Manager
      Date: 2019-09-19T19:21:32.449
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-DHA18I5
      Description: 
    A service was installed in the system.
    
    Service Name:  WinDivert1.4
    Service File Name:  C:\Windows\KMS\WinDivert64.sys
    Service Type:  kernel mode driver
    Service Start Type:  demand start
    Service Account:
      My Computer


  5. Posts : 39
    Windows 10
    Thread Starter
       #35

    @zbook, This was the hack installed for my Windows Office which you showed the first time. I thereafter uninstalled Windows Office but I don't know what to do about this hack or how to remove it. This was installed in my computer my a repair shop. We pay them a small amount and they install softwares in the computer. I assumed it was a genuine software since I was paying for it, but apparently it was not. He showed the 'About' section in the programs and they were all registered/genuine.

    Tell me how to remove this from my computer and I'll do it.
      My Computer


  6. Posts : 14,894
    Windows 10 Pro
       #36

    ESET Online Scanner
    Please download ESET Online Scanner and save it to your desktop.
    • Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
    • When the tool opens, click Get Started.
    • Read and accept the license agreement.
    • At the Welcome to ESET Online Scanner window, click Get Started.
    • Select whether you would like to send anonymous data to ESET.
    • Note: if you see the "Welcome Back to ESET Online Scanner" screen, click Computer Scan > Full Scan.
    • Click on the Full Scan option.
    • Select Enable ESET to detect and remove potentially unwanted applications, then click Start scan.
    • ESET will now begin scanning your computer. This may take some time.
    • When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop as eset.txt. Click on Continue.
    • ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Click on Continue.
    • On the next screen, you can leave feedback about the program if you wish. Check the box for Delete application data on closing. If you left feedback, click Submit and continue. If not, Close without feedback.
    • Open the scan log on your desktop (eset.txt) and copy and paste its contents into your next reply.


    Malwarebytes
    Please download Malwarebytes to your desktop.
    • Right click the downloaded Malwarebytes file and choose Run as Administrator.
    • Click Yes when you see the User Account Control prompt.
    • Follow the prompts to install the progam.
    • Right below in Malwarebytes in the System section, click Current to download the latest updates.
    • After Malwarebytes is updated, click Settings and enable Scan for rootkits
    • Click Scan and click Start Scan.
    • If potential threats have been detected, check all listed items and click Quarantine Selected.
    • While your still on the Scan tab, click Export Summary, click Text File (*.txt) and save the log to your Desktop.
    • Copy and paste the content of the log in your next post.
      My Computers


  7. Posts : 759
    Windows 10 Home x64
       #37

    axe0 said:
    Based on experience I would trust the MS codes and explanations, knowing what they could mean.
    OK, perhaps I hastily phrased myself incorrectly: these codes are useful for folks in the know - to an extent though - but absolutely of no use to normal PC user.

    Also, as you pointed out as well, we got a couple of different crashes. My take on these - from my very own experience either - is that the root cause is impossible to pinpoint based solely on the codes generated in these screens.

    As I wrote earlier, it could be anything. Which is hardly helpful.

    But I definitely agree: RAM & HDD tests still need to be performed. But it does not hurt to get all key drivers updated whilst progressing these tests.

    DrakeJen said:
    Is there a dependable software I can install which would install these drivers without me having to manually check them regularly?
    Yours is Dell machine, and Dell is quite good at maintaining their drivers. Please avoid using anything else at this stage, and definitely refrain from installing and using all sorts of DriveEasy and Driverpack stuff.

    However, when you say I did scan my computer using the dell website and installed the critical updates they recommended did it happen before you generated V1 & V2 logs, or after?

    As the drivers referenced there are not the latest ones - as per the Dell web site and my posts above.

    I strongly suggest you get them all updated.
      My Computers


  8. Posts : 39
    Windows 10
    Thread Starter
       #38

    @zbook @axe0
    The eset log is here
    Do tell me if I need to update the logs again.

    @krzemien
    However, when you say I did scan my computer using the dell website and installed the critical updates they recommended did it happen before you generated V1 & V2 logs, or after?
    I've certainly updated from the Dell website before the V1 logs, but I think before updating the v2 log I manually updated the driver via device manager. Then when I checked the dell website driver updates, nothing was recommended.

    Also, just a few minutes back it crashed again.
    Same stop code : Kernal data inpage error
    But the last line ('What failed: RTKVHD64.sys) was not there this time.
    This is what I mean it's so unpredictable. No crashes for the past 5 days and then suddenly 2 crashes in 2 days.
      My Computer


  9. Posts : 759
    Windows 10 Home x64
       #39

    Can you get these two drivers (Intel MEI & Realtek Audio HD) I mentioned earlier, download them manually off Dell web site, and install and reboot?

    https://www.dell.com/support/home/uk...laptop/drivers

    https://www.dell.com/support/home/uk...15-9550-laptop

    https://www.dell.com/support/home/uk...15-9550-laptop
      My Computers


  10. Posts : 14,894
    Windows 10 Pro
       #40

    krzemien said:
    OK, perhaps I hastily phrased myself incorrectly: these codes are useful for folks in the know - to an extent though - but absolutely of no use to normal PC user.

    Also, as you pointed out as well, we got a couple of different crashes. My take on these - from my very own experience either - is that the root cause is impossible to pinpoint based solely on the codes generated in these screens.

    As I wrote earlier, it could be anything. Which is hardly helpful.

    But I definitely agree: RAM & HDD tests still need to be performed. But it does not hurt to get all key drivers updated whilst progressing these tests.
    They're different crashes, but most of them are related which is what makes it possible to pinpoint causes.
    0x7A paging issue
    0x154 storage issue
    0xEF Windows process forced to terminate itself, this one typically happens seconds after Windows boots that most of the time implies a hard drive related problem (eventlogs also show that).

    In regards to the other mentioned crashes, dumps are indeed needed, but with everything that's already present, it's pretty easy to pinpoint current possible causes. One or more of them could also explain the other mentioned crashes which is why I suggest laying the focus on RAM and hard drive. If say the RAM is causing issues, from the minidumps we look into we can't tell whether the 'misbehaving' driver we see is really causing trouble or if it is due to the RAM. I am not very eager to address software problems when the focus is on the hardware, because you don't know whether the drivers have been affected by the hardware.
      My Computers


 

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