BSOD while browsing firefox

Please upload a new V2 into the thread.

zbook said:

Please upload a new V2 into the thread.

Attachment 247618Attachment 247618

The logs displayed that Windows driver verifier was not in use.

Please run Windows driver verifier with these 19 customized tests for 48 hours:

https://answers.microsoft.com/en-us/...3-c48669e4c983

At 24 hours upload a new V2 into the thread.

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


The logs displayed a crash or a manual power off.
Please indicate what had happened.

Code:

Event[3799]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-09-15T22:35:24.758
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-HD9O9CI
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[3788]:
  Log Name: System
  Source: EventLog
  Date: 2019-09-15T22:35:38.653
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-HD9O9CI
  Description: 
The previous system shutdown at 22:21:56 on ?15/?09/?2019 was unexpected.

zbook said:

The logs displayed that Windows driver verifier was not in use.

Please run Windows driver verifier with these 19 customized tests for 48 hours:

https://answers.microsoft.com/en-us/...3-c48669e4c983

At 24 hours upload a new V2 into the thread.

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

Turned it off about 2 hours ago because nothing had happened. Should i turn it back on and try another 24 hours?

Please run for an additional 48 hours with 19 customized tests.
Approximately at 24 hours upload a new V2 into the thread.

Please comment on the unexpected shutdown / restart.

zbook said:

Please run for an additional 48 hours with 19 customized tests.
Approximately at 24 hours upload a new V2 into the thread.

Please comment on the unexpected shutdown / restart.

Okay i will upload v2 in about 24 hours. The recent unexpected shutdown was due to me trying to find a stable overclock for the gpu

During the troubleshooting process please make sure there is no overclocking.

To ensure that there are no improper bios settings please reset the bios.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

Start Windows driver verifier with 19 customized settings after the BIOS has been reset.

zbook said:

During the troubleshooting process please make sure there is no overclocking.

To ensure that there are no improper bios settings please reset the bios.

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

Start Windows driver verifier with 19 customized settings after the BIOS has been reset.

Okay so I activated driver verifier and it asked me to restart like always so as I was doing that I went into bios to reset to default as well. After that I just saved changes in bios and booted and I got a BSOD first that said something about driver verifier so I waited for troubleshoot options and disabled verifier from command prompt,rebooted and got another BSOD this time it said something about amdpsp so next in troubleshoot I chose safe boot with option 7(disable driver enforcement thing) and still could not boot (was too fast so I couldnt see error message) so in the end I had to use system restore.DUMP FILE dump.zip - Google Drive

v2 attached

zbook said:

Uninstall and reinstall AMD chipset drivers while in safe mode:
Boot into Safe Mode on Windows 10


Open administrative power and type or copy and paste:
Dism /Online /Get-Drivers

When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Run this command before and after replacing the chipset drivers.

just got home,copied the command prompt thing,booted in to safe mode and pressed uninstall chipset drivers in control panel,it says finished but when i check again it is still installed and shows in control panel.Also how do i install the chipset driver once i have deleted the chipset driver in safe mode? it doesnt let me run the exe in safe mode