New
#11
Please upload a new V2 into the thread.
Please upload a new V2 into the thread.
The logs displayed that Windows driver verifier was not in use.
Please run Windows driver verifier with these 19 customized tests for 48 hours:
https://answers.microsoft.com/en-us/...3-c48669e4c983
At 24 hours upload a new V2 into the thread.
For any BSOD:
a) run the V2 log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
The logs displayed a crash or a manual power off.
Please indicate what had happened.
Code:Event[3799]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2019-09-15T22:35:24.758 Event ID: 41 Task: N/A Level: Critical Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-HD9O9CI Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.Code:Event[3788]: Log Name: System Source: EventLog Date: 2019-09-15T22:35:38.653 Event ID: 6008 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-HD9O9CI Description: The previous system shutdown at 22:21:56 on ?15/?09/?2019 was unexpected.
Please run for an additional 48 hours with 19 customized tests.
Approximately at 24 hours upload a new V2 into the thread.
Please comment on the unexpected shutdown / restart.
During the troubleshooting process please make sure there is no overclocking.
To ensure that there are no improper bios settings please reset the bios.
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
Start Windows driver verifier with 19 customized settings after the BIOS has been reset.
Okay so I activated driver verifier and it asked me to restart like always so as I was doing that I went into bios to reset to default as well. After that I just saved changes in bios and booted and I got a BSOD first that said something about driver verifier so I waited for troubleshoot options and disabled verifier from command prompt,rebooted and got another BSOD this time it said something about amdpsp so next in troubleshoot I chose safe boot with option 7(disable driver enforcement thing) and still could not boot (was too fast so I couldnt see error message) so in the end I had to use system restore.DUMP FILE dump.zip - Google Drive
v2 attached
Uninstall and reinstall AMD chipset drivers while in safe mode:
Boot into Safe Mode on Windows 10
Open administrative power and type or copy and paste:
Dism /Online /Get-Drivers
When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
Run this command before and after replacing the chipset drivers.
Last edited by zbook; 16 Sep 2019 at 02:32.
just got home,copied the command prompt thing,booted in to safe mode and pressed uninstall chipset drivers in control panel,it says finished but when i check again it is still installed and shows in control panel.Also how do i install the chipset driver once i have deleted the chipset driver in safe mode? it doesnt let me run the exe in safe mode