BSOD while browsing firefox

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  1. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #21

    Please post a share link for the command results before and after the re-installation of the chipset drivers.

    The chipset drivers can be reinstalled over existing drivers if Windows automatically re-installs the drivers.

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1
      My Computer


  2. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #22

    zbook said:
    Please post a share link for the command results before and after the re-installation of the chipset drivers.

    The chipset drivers can be reinstalled over existing drivers if Windows automatically re-installs the drivers.

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1
    okay,but how can i install the driver in safe mode if i can not run the exe?
      My Computer


  3. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    Are you able to download the drivers to the desktop and then install?
      My Computer


  4. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #24

    zbook said:
    Are you able to download the drivers to the desktop and then install?
    I fixed the uninstall/install issue in safe mode, i had to use a command to enable msiserver service for it to work.

    BEFORE/AFTER
    \/\/\/\/\/\/\/\/\/\/\/

    *BEFORE* \/\/\/\/\/ Microsoft Windows [Version 10.0.18362.295] (c) 2019 M - Pastebin.com
      My Computer


  5. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    Upload a new V2 into the thread.

    Then restart windows driver verifier with approximately 19 customized tests.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  6. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #26

    zbook said:
    Upload a new V2 into the thread.

    Then restart windows driver verifier with approximately 19 customized tests.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    v2 attached,starting tests now
      My Computer


  7. Posts : 1,495
    Windows 8.1 Enterprise x64
       #27

    You wrote on page 1 that you updated the BIOS, but on the memory dumps I still see that you have BIOS version 3.30 while the latest BIOS version for this motherboard is 3.60. Please update the BIOS. Unless there are problems with this, please describe them. Also test the CPU with Prime95 and OCCT
      My Computer


  8. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #28

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) Make sure that there is no over clocking while troubleshooting.

    11) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    12) The logs displayed that 3.6 is already installed:
    BIOS Version/Date American Megatrends Inc. P3.60, 31/07/2019
      My Computer


  9. Posts : 1,495
    Windows 8.1 Enterprise x64
       #29

    For me it displays:
    Code:
    BIOS_VERSION:  P3.30
    
    BIOS_DATE:  05/10/2019
    Apparently, it is recorded differently in the memory dump
      My Computer


  10. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #30

    MrPepka said:
    You wrote on page 1 that you updated the BIOS, but on the memory dumps I still see that you have BIOS version 3.30 while the latest BIOS version for this motherboard is 3.60. Please update the BIOS. Unless there are problems with this, please describe them. Also test the CPU with Prime95 and OCCT
    It is updated
      My Computer


 

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