BSOD while browsing firefox

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  1. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    Please upload a new V2 into the thread.
      My Computer


  2. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #12

    zbook said:
    Please upload a new V2 into the thread.
    Attachment 247618Attachment 247618
      My Computer


  3. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    The logs displayed that Windows driver verifier was not in use.

    Please run Windows driver verifier with these 19 customized tests for 48 hours:

    https://answers.microsoft.com/en-us/...3-c48669e4c983

    At 24 hours upload a new V2 into the thread.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    The logs displayed a crash or a manual power off.
    Please indicate what had happened.



    Code:
    Event[3799]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2019-09-15T22:35:24.758
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-HD9O9CI
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[3788]:
      Log Name: System
      Source: EventLog
      Date: 2019-09-15T22:35:38.653
      Event ID: 6008
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-HD9O9CI
      Description: 
    The previous system shutdown at 22:21:56 on ?15/?09/?2019 was unexpected.
      My Computer


  4. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #14

    zbook said:
    The logs displayed that Windows driver verifier was not in use.

    Please run Windows driver verifier with these 19 customized tests for 48 hours:

    https://answers.microsoft.com/en-us/...3-c48669e4c983

    At 24 hours upload a new V2 into the thread.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    Turned it off about 2 hours ago because nothing had happened. Should i turn it back on and try another 24 hours?
      My Computer


  5. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Please run for an additional 48 hours with 19 customized tests.
    Approximately at 24 hours upload a new V2 into the thread.

    Please comment on the unexpected shutdown / restart.
      My Computer


  6. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #16

    zbook said:
    Please run for an additional 48 hours with 19 customized tests.
    Approximately at 24 hours upload a new V2 into the thread.

    Please comment on the unexpected shutdown / restart.
    Okay i will upload v2 in about 24 hours. The recent unexpected shutdown was due to me trying to find a stable overclock for the gpu
      My Computer


  7. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    During the troubleshooting process please make sure there is no overclocking.

    To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    Start Windows driver verifier with 19 customized settings after the BIOS has been reset.
      My Computer


  8. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #18

    zbook said:
    During the troubleshooting process please make sure there is no overclocking.

    To ensure that there are no improper bios settings please reset the bios.

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computerís CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow

    Start Windows driver verifier with 19 customized settings after the BIOS has been reset.
    Okay so I activated driver verifier and it asked me to restart like always so as I was doing that I went into bios to reset to default as well. After that I just saved changes in bios and booted and I got a BSOD first that said something about driver verifier so I waited for troubleshoot options and disabled verifier from command prompt,rebooted and got another BSOD this time it said something about amdpsp so next in troubleshoot I chose safe boot with option 7(disable driver enforcement thing) and still could not boot (was too fast so I couldnt see error message) so in the end I had to use system restore.DUMP FILE dump.zip - Google Drive

    v2 attached
      My Computer


  9. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Uninstall and reinstall AMD chipset drivers while in safe mode:
    Boot into Safe Mode on Windows 10


    Open administrative power and type or copy and paste:
    Dism /Online /Get-Drivers

    When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Run this command before and after replacing the chipset drivers.
    Last edited by zbook; 16 Sep 2019 at 02:32.
      My Computer


  10. Posts : 33
    Windows 7 Home Premium 64bit OEM
    Thread Starter
       #20

    zbook said:
    Uninstall and reinstall AMD chipset drivers while in safe mode:
    Boot into Safe Mode on Windows 10


    Open administrative power and type or copy and paste:
    Dism /Online /Get-Drivers

    When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Run this command before and after replacing the chipset drivers.
    just got home,copied the command prompt thing,booted in to safe mode and pressed uninstall chipset drivers in control panel,it says finished but when i check again it is still installed and shows in control panel.Also how do i install the chipset driver once i have deleted the chipset driver in safe mode? it doesnt let me run the exe in safe mode
      My Computer


 

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