BSOD unexpected store exception


  1. Posts : 8
    Windows 10
       #1

    BSOD unexpected store exception


    I got the unexpected store exception BSOD on widows 10. I don't know how to read memory dumps. Can anyone help and tell me what it says?

    Link to dump file
    090819-30281-01.dmp - Google Drive
      My Computer


  2. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #2

    We need more than just the dmp file. Pease read and follow the instructions here:

    Blue Screen of Death (BSOD) Posting Instructions


    How to fill out System Specs for tenforums.

    See here: System Specs - Fill in at Ten Forums

    Fill out as much as you can, especially the Manufacture and full model number of the computer if purchased or the system board if custom built.

    The dump indicates you may be having a hard drive problem but definitely need the other files the V2 log collector gathers to know.
      My Computers


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    Uploaded according to instructions.
    Attachment 246640
      My Computer


  4. Posts : 546
    seL4
       #4

    It looks like there could be a problem in the storage stack that's causing the crashes, both from the 0x154 bugcheck and also the system event log:

    There were 21 IO errors recorded, and they suggest that there's an issue with the underlying storage hardware:
    Code:
    Event[4563]:
      Log Name: System
      Source: disk
      Date: 2019-09-08T13:17:28.512
      Event ID: 154
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: SHADOW-ACTUAL
      Description: 
    The IO operation at logical block address 0x8399b38 for Disk 1 (PDO name: \Device\0000002f) failed due to a hardware error.

    As for what I'd recommend you try next, please go through this list so we can get more information about your physical storage devices:
    • Export your StorPort event log by running the following command from a PowerShell prompt:
      wevtutil.exe export-log "Microsoft-Windows-Storage-Storport/Operational" "$home\desktop\storport-log.evtx"
      This will place "storport-log.evtx" on your desktop, zip that up and upload it to google drive/dropbox/onedrive/etc.
    • Run the following command from an elevated PowerShell prompt:
      Get-PhysicalDisk | ForEach-Object { $_ | Get-StorageReliabilityCounter | Select * } | Out-File -Append -FilePath "$home\desktop\disk-info.txt"
      Post the output of "disk-info.txt" which will be on your desktop.
    • Run HDTune's error scan on both drives, and post a screenshot if there are any problems.
    • Run CrystalDiskInfo and post a screenshot of its output for each drive.


    Upload the files and screenshots to the file upload service of your choice, e.g. Google Drive, Microsoft One Drive, Drop Box etc.
    Last edited by Spectrum; 08 Sep 2019 at 15:11.
      My Computer


  5. Posts : 8
    Windows 10
    Thread Starter
       #5

    The HD Tune error tests were ok for both drives.

    The Files:
    Attachment 246665
      My Computer


  6. Posts : 8
    Windows 10
    Thread Starter
       #6

    I could not get it to work. Had to replace the motherboard. The HDD is working fine.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 23:46.
Find Us




Windows 10 Forums