BSOD after hardware upgrade.


  1. mk5
    Posts : 1
    Windows 10 Pro
       #1

    BSOD after hardware upgrade.


    In order of events:
    - Upgraded i5-6600k + msi z170a board to ryzen 3700x + asrock x570 phantom gaming 4
    - Installed all drivers from new motherboard website
    - Started getting frequent bsod, at first "memory management" then other error codes
    - Ran windows memory diagnostic tool and memtest86, both found no errors in my memory.
    - Reinstalled windows with "keep files" option, did not fix
    - Decided the motherboard might be faulty, returned it and got a gigabyte x570 aorus elite
    - At first I thought it was fixed, but bsod continued just less frequently
    - tried formatting ssd and doing complete clean reinstall of windows, did not fix
    - did clean reinstall of nvidia drivers in safe mode after looking at bsod dump file, did not fix

    Any help will be appreciated

    - - - Updated - - -

    another blue screen, dump attached
      My Computer


  2. Posts : 392
    W10
       #2

    3 different BSOD error codes for the 3 memory dumps.
    Although this isn't enough to say this is a hardware problem - if the different errors keep up that will tend to confirm it.
    Also, there's a couple of uncommon errors also:
    Bugcheck code 000001c7: STORE_DATA_STRUCTURE_CORRUPTION
    Bugcheck code 0000013A: KERNEL_MODE_HEAP_CORRUPTION
    And the relatively common error:
    Bugcheck code 0000003B: SYSTEM_SERVICE_EXCEPTION

    Please uninstall the Gigabyte On/Off Charger program. It has been known to cause BSOD's in the past (with the 2013 driver that you have installed).

    Ensure that your Kaspersky Total Security program is fully updated (both the program itself and the definitions).

    If those things don't help, then I'd suspect a hardware problem.
    As the memory corruption error involves the nVidia drivers - I'd start by checking out your video card.
    The easiest way would be to remove your current video card (using proper anti-static precautions) and try running the system using the on-board graphics (to see if that stops the BSOD's)

    Also, you may want to test the PSU on the system (I wonder about this because you have 4 hard drives connected (which may indicate that you have a lot of hardware drawing power). You can use this free program for starters (it has a PSU test in it): OCBASE / OCCT
    Also, you can try disconnecting all but the OS drive and seeing if that helps.

    Have you tested your hard drives?
    Try this free test on all the drives (the long/extended test): SeaTools for Windows |
    Seagate


    Post back with the results and we can move on from there.
    Good luck!
      My Computer


 

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