Frequent BSOD

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  1. Posts : 6
    Windows 10
       #1

    Frequent BSOD


    Dear Support,

    I am using Dell Laptop and since beginning of purchasing the laptop I am getting BSOD. Hardware verification done using Dell utility in BIOS, Memory Hard drive tests also performed but nothing wrong found.

    BSOD messages like:
    PAGE FAULT IN NONPAGED AREA
    IRQL NOT LESS OR EQUAL
    MEMORY MANAGEMENT

    Fresh installation of Windows 10 done couple of times still frequent BSOD.
    Also installed fresh Windows 10 on 4GB memory stick to rule out memory issue.

    Generated the logs using the logs collector and attaching for your kind assistance.

    Request to help diagnosing the problem and probable fix.
      My Computer


  2. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Welcome to Ten Forums.

    I've asked one of our Gurus to move your thread to the BSOD Crashes and Debugging - Windows 10 Forums. One of use will pick up your problem there and work with you to resolve it.
      My Computers


  3. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #3

    You appear to have unlicensed software or an illegal installation of Windows 10. Please correct this by installing and activating a legal copy.

    See our TOU: Terms Of Website Use

    If you then get any more BSODs, run V2 Log collector and upload the zip file and I'll be happy to take a look at it in the BSOD forum.
      My Computers


  4. Posts : 6
    Windows 10
    Thread Starter
       #4

    Latest logs after Windows activation


    Thanks for looking into the logs, Ztruker. Windows was purposely not activated as it was 4th time installation from different media sets. Attaching the logs again after windows activation.

    I found in event viewer errors pertaining to File System Filter 'FileCrypt' and 'npsvctrig', while searching on internet some people say to run windows debloater. Executed the debloater and still windows restarting with BSOD.

    Your help to diagnose and fix the problem will be highly appreciated.
      My Computer


  5. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #5

    Thanks for clearing up the activation question.

    The first thing I noticed is you are using mismatched RAM:

    Code:
    Location     : DIMM A
    BankLabel    : 
    Manufacturer : 80CE000080CE
    MemoryType   : DDR4
    FormFactor   : SODIMM
    Capacity     : 4GB
    Speed        : 2400
    Serial       : 969E1F7D
    PartNumber   : M471A5244CB0-CRC    
    ECC          : False
    TypeDetail   : {Synchronous, Unbuffered (Unregistered)}
    
    Location     : DIMM B
    BankLabel    : 
    Manufacturer : 01980000830B
    MemoryType   : DDR4
    FormFactor   : SODIMM
    Capacity     : 4GB
    Speed        : 2667
    Serial       : 873A94F0
    PartNumber   : 99U5711-002.A00G    
    ECC          : False
    TypeDetail   : {Synchronous, Unbuffered (Unregistered)}
    Looks like the laptop came with 4GB and you added an additional 4GB. Remove the 4GB you added and run that way for awhile and see if the problem persists or not. If not, either get an identical memory DIMM to the one you have installed or buy a new matched pair to replace what you have.

    If the problem still happens with the single DIMM installed, swap DIMMs and test some more. This is the simplest way to eliminate possible memory problems.

    If this doesn't help, the 9/6 3:26PM dump indicates a problem with mfehidk.sys.

    Code:
    ffffa980`7809e3e8  fffff802`55aca334Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfehidk.sys
     mfehidk+0x4a334
    Driver Description: McAfee Arbitrary Access Control Driver

    Uninstall (don't disable) McAfee and run with Windows Defender, see if that makes any difference.
    Last edited by Ztruker; 08 Sep 2019 at 11:32.
      My Computers


  6. Posts : 6
    Windows 10
    Thread Starter
       #6

    Windows crashing frequently


    Dear Ztruker/Support,

    Thanks for the help analyzing the logs and recommendation. I got the RAM replaced and run the laptop on single 4 GB replaced memory and the system worked fine for couple of weeks but again it is frequently restarting with BSOD.

    Need your guidance to diagnose the root cause. attaching the log files. Your help will be highly appreciated.
      My Computer


  7. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #7

    If the full dump is still in C:\Windows\MEMORY.DMP, please copy it to a different location then zip it and upload to a file sharing site like OneDrive. Post a link to it so I can download to look at it. The minidumps don't contain anything useful.

    Also, please uninstall McAfee for now and run with Windows Security (formerly Windows Defender). Let's see if that is contributing to the problem.
      My Computers


  8. Posts : 6
    Windows 10
    Thread Starter
       #8

    Windows crashing frequently


    Thank you for the quick analysis and recommendation. I have uploaded memory.dmp file at below location.

    MEMORY.zip - Google Drive

    Your help is required to analyze the same.
      My Computer


  9. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #9

    Did you uninstall McAfee yet?

    CPU in the dump is running at 1.8Ghz. Are you overclocking? If yes, reset all clocking to nominal.
    Let' see if we can show something with Driver Verifier:

    Run Driver Verifier

    Enable and Disable Driver Verifier in Windows 10

    Always create a Restore Point prior to enabling Driver Verifier.

    Following the instructions in the above link will check for problems in all non-Microsoft drivers.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it an upload to a file sharing site like OneDrive and post a link to it here.

    To check if verifier is active, open a Command Prompt and enter:

    verifier /querysettings

    If not active it will respond with

    Verifier Flags: 0x00000000

    Standard Flags:

    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.

    Additional Flags:

    [ ] 0x00000004 Randomized low resources simulation.
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00000400 IRP logging.
    [ ] 0x00002000 Invariant MDL checking for stack.
    [ ] 0x00004000 Invariant MDL checking for driver.
    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.
    [ ] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00200000 NDIS/WIFI verification.
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.
    [ ] 0x02000000 Code integrity checks.

    [X] Indicates flag is enabled.

    Boot Mode:

    Persistent

    Rules:

    All rules are using default settings

    Verified Drivers:

    None
    Last edited by Ztruker; 15 Oct 2019 at 20:15.
      My Computers


  10. Posts : 6
    Windows 10
    Thread Starter
       #10

    Dear Ztruker,

    Yes, McAfee uninstalled.

    Regarding overclocking, no changes done in the BIOS. CPU settings in the BIOS as below.
    Multi Core Support - All
    Intel SpeedStep - Enabled
    C-States Control - Enabled
    Intel TurboBoost - Enabled
    HyperThread Control - Enabled

    also tried disabling C-State and Intel TurboBoost but it does restart.

    Enabled the driver verifier for non-microsoft drivers and it displayed BSOD related to "Page fault in nonpaged area" and file name was win32kfull.sys, other BSOD - pfn list corrupt.

    attaching the log output generated using log collector and sharing the memory dump file and Heap dump files.

    Memory Dump
    MEMORY.zip - Google Drive

    Heap Dump File
    HeapDumpFiles.zip - Google Drive

    Your help finding the root cause will be highly appreciated.
      My Computer


 

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