BSOD after updating Windows 10 to Version 1903

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  1. Posts : 15
    Windows 10
    Thread Starter
       #11

    zbook said: View Post
    The logs displayed many fault buckets related to WWAJSE and Symantec/Norton.

    See if uninstalling the software makes any difference.


    Post a share link (one drive, drop box, or google drive) for:

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 09/07/2019 15:03:47
    Size on disk: 1714 MB
    Okay, but do you have any idea as to how I can resolve the WSL-related issues that @Spectrum talked about? That also seems to be a possible cause after all. In the meantime I'll get the dump and also try uninstalling those two pieces of software you mentioned. I just don't understand what you mean by WWAJSE. What is that an acronym for? I only had Norton Safe Web from Symantec, as an MS Edge extension, so I uninstalled that.

    - - - Updated - - -

    zbook said: View Post
    The logs displayed many fault buckets related to WWAJSE and Symantec/Norton.

    See if uninstalling the software makes any difference.


    Post a share link (one drive, drop box, or google drive) for:

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 09/07/2019 15:03:47
    Size on disk: 1714 MB
    What exactly is WWAJSE an acronym for? And by the way, after I uninstalled the Norton Safe Web MS Edge Extension, I experienced a BSOD with the same stop code twice. Kernel Mode Heap Corruption. Then I did a clean boot (I'm still in a clean boot state), and got another BSOD but with a different stop code: Kernel Security Check Failure.

    Anyway, here's the OneDrive link to the new .zip file: link ; I can't upload that MEMORY.DMP file to OneDrive. It keeps saying I need admin permissions. What do I do?

    I'm going to do a repair upgrade, but should I keep nothing or should I just go with the default setting of keeping files, settings and apps?
      My ComputerSystem Spec


  2. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    When installing drivers always use the best tested drivers displayed on the computer or motherboard manufacturer websites.
    For any drivers needed and not displayed use the component manufacturer websites: Intel, Nidia, AMD, Killer Networks, Realtek, etc.
    Third party software can install unknown files.

    Uninstall driver easy and all drivers installed by the software.
    Alternatively, perform a system restore to a date prior to the installation of the software, or reinstall all drivers displayed on the computer or motherboard manufacturer websites.

    Post share links for these files:

    Code:
    Name                             LastWriteTime       Size (MB)
    ----                             -------------       ---------
    PoW32kWatchdog-20190909-1515.dmp 9/9/2019 3:58:14 PM   1602.76

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 09/09/2019 16:57:55
    Size on disk: 588 MB
    Use one of these share links: one drive, drop box, google drive, amazon


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My ComputerSystem Spec

  3. Ztruker's Avatar
    Posts : 8,809
    Windows 10 Pro X64 1903 18362.295
       #13

    wwajse error code 1001 - this is all I could find on it that seems applicable. WWAJSE is just an error code logged when some error occurs. Can't find anything else useful on it.

    Google WWAJSE and you get a lot of application problems.
      My ComputersSystem Spec


  4. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    Windows can delete the dump files.
    Please save them or immediately upload share links.
      My ComputerSystem Spec


  5. Posts : 15
    Windows 10
    Thread Starter
       #15

    I did a repair upgrade and chose to keep only my files. I'm always being worried it might crash, though, because it often gets slow or has a minor pause occasionally. This has been happening since a few days ago.

    I don't know what "WWAJSE" stands for, so it'd be great if someone told me. Also, when searching online about the Kernel Mode Heap Corruption error, I saw in the results list someone saying that he/she was told that uninstalling WSL might fix the issue. The person noted that this doesn't apply to him/her because he/she doesn't remember ever enabling that setting, but am I correct in assuming that most of the time this issue only comes up for people who have WSL? And if so, is there a way to prevent it from happening even while you have WSL? I hope there is.
      My ComputerSystem Spec


 
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