BSOD after updating Windows 10 to Version 1903

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 20
    Windows 10
    Thread Starter
       #11

    zbook said:
    The logs displayed many fault buckets related to WWAJSE and Symantec/Norton.

    See if uninstalling the software makes any difference.


    Post a share link (one drive, drop box, or google drive) for:

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 09/07/2019 15:03:47
    Size on disk: 1714 MB
    Okay, but do you have any idea as to how I can resolve the WSL-related issues that @Spectrum talked about? That also seems to be a possible cause after all. In the meantime I'll get the dump and also try uninstalling those two pieces of software you mentioned. I just don't understand what you mean by WWAJSE. What is that an acronym for? I only had Norton Safe Web from Symantec, as an MS Edge extension, so I uninstalled that.

    - - - Updated - - -

    zbook said:
    The logs displayed many fault buckets related to WWAJSE and Symantec/Norton.

    See if uninstalling the software makes any difference.


    Post a share link (one drive, drop box, or google drive) for:

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 09/07/2019 15:03:47
    Size on disk: 1714 MB
    What exactly is WWAJSE an acronym for? And by the way, after I uninstalled the Norton Safe Web MS Edge Extension, I experienced a BSOD with the same stop code twice. Kernel Mode Heap Corruption. Then I did a clean boot (I'm still in a clean boot state), and got another BSOD but with a different stop code: Kernel Security Check Failure.

    Anyway, here's the OneDrive link to the new .zip file: link ; I can't upload that MEMORY.DMP file to OneDrive. It keeps saying I need admin permissions. What do I do?

    I'm going to do a repair upgrade, but should I keep nothing or should I just go with the default setting of keeping files, settings and apps?
      My Computer


  2. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    When installing drivers always use the best tested drivers displayed on the computer or motherboard manufacturer websites.
    For any drivers needed and not displayed use the component manufacturer websites: Intel, Nidia, AMD, Killer Networks, Realtek, etc.
    Third party software can install unknown files.

    Uninstall driver easy and all drivers installed by the software.
    Alternatively, perform a system restore to a date prior to the installation of the software, or reinstall all drivers displayed on the computer or motherboard manufacturer websites.

    Post share links for these files:

    Code:
    Name                             LastWriteTime       Size (MB)
    ----                             -------------       ---------
    PoW32kWatchdog-20190909-1515.dmp 9/9/2019 3:58:14 PM   1602.76

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 09/09/2019 16:57:55
    Size on disk: 588 MB
    Use one of these share links: one drive, drop box, google drive, amazon


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My Computer


  3. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #13

    wwajse error code 1001 - this is all I could find on it that seems applicable. WWAJSE is just an error code logged when some error occurs. Can't find anything else useful on it.

    Google WWAJSE and you get a lot of application problems.
      My Computers


  4. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    Windows can delete the dump files.
    Please save them or immediately upload share links.
      My Computer


  5. Posts : 20
    Windows 10
    Thread Starter
       #15

    I did a repair upgrade and chose to keep only my files. I'm always being worried it might crash, though, because it often gets slow or has a minor pause occasionally. This has been happening since a few days ago.

    I don't know what "WWAJSE" stands for, so it'd be great if someone told me. Also, when searching online about the Kernel Mode Heap Corruption error, I saw in the results list someone saying that he/she was told that uninstalling WSL might fix the issue. The person noted that this doesn't apply to him/her because he/she doesn't remember ever enabling that setting, but am I correct in assuming that most of the time this issue only comes up for people who have WSL? And if so, is there a way to prevent it from happening even while you have WSL? I hope there is.
      My Computer


  6. Posts : 20
    Windows 10
    Thread Starter
       #16

    I installed WSL just now after having done the repair upgrade without keeping apps or settings a few weeks ago. Do you guys know of a way to prevent that Kernel Mode Heap Corruption BSOD error from coming up again?
      My Computer


  7. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #17

    Since to problem seems to be tied to WSL, do you have to have it? What are you using it for and are there alternatives?
      My Computers


  8. Posts : 20
    Windows 10
    Thread Starter
       #18

    There are certain things I need it for. Building Qt5 is one.
      My Computer


  9. Posts : 20
    Windows 10
    Thread Starter
       #19

    Uninstalled WSL and now the problem is gone.
      My Computer


  10. Posts : 1
    windows 10
       #20

    WSL related crash


    I have WSL installed and am getting this same BSOD traceback.
    Does anyone have any new information on this bug?
    I would strongly prefer NOT to uninstall WSL.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 03:27.
Find Us




Windows 10 Forums