BSOD Rebooted from Bugcheck

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  1. Posts : 9
    Windows 10 Pro 64 bit, V. 1903, Build 18362.356
       #1

    BSOD Rebooted from Bugcheck


    I keep getting system freezes and if left for a while the system will BSOD and reboot. I've got a dump file from the last rebooting from a bug check and here is the link to that dump file.

    WeTransfer

    Any help in reviewing the file and giving me a clue to what's going on is very much appreciated.

    Thank you.
    SRLscriber
      My ComputerSystem Spec


  2. Posts : 295
    Windows 8.1 Enterprise x64
       #2
      My ComputerSystem Spec


  3. Posts : 9
    Windows 10 Pro 64 bit, V. 1903, Build 18362.356
    Thread Starter
       #3

    Thank you. I had tried that but there is no driver update for Win 10 only Win 7 ("If you do not see the version of your operating system (OS) listed, HP does not have any downloadable software or drivers for your product.")
      My ComputerSystem Spec


  4. Posts : 295
    Windows 8.1 Enterprise x64
       #4

    Choose Win 7 and download the newest BIOS. HP doesn't support this computer for Win 10 that's why you can't choose this system
      My ComputerSystem Spec


  5. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Please upload V2 into the thread without using a share link.
    See posting instructions:
    BSOD - Posting Instructions
      My ComputerSystem Spec


  6. Posts : 9
    Windows 10 Pro 64 bit, V. 1903, Build 18362.356
    Thread Starter
       #6

    zbook said: View Post
    Please upload V2 into the thread without using a share link.
    See posting instructions:
    BSOD - Posting Instructions
    Please see my original posting above.

    Here's the link: WeTransfer

    If you need me to upload it directly to my posting, let me know. Thanks, again.

    - - - Updated - - -

    Hope I've done it correctly. Please see V2 file attached here
    BSOD Rebooted from Bugcheck Attached Files
      My ComputerSystem Spec



  7. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Please upload directly into the thread:

    How to Upload and Post Screenshots and Files at Ten Forums


    Yes, that worked.
      My ComputerSystem Spec


  8. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Uninstall Driver Easy 5.6.12
    If any drivers were installed using this software you can perform a system restore to a date that predates the installation or reinstall drivers from the HP website
    https://support.hp.com/us-en/drivers.../model/4242528

    12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    13) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    14) Download and install HP hardware diagnostics Windows: (right upper area of this link)
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html

    15) Launch the application > click system tests > click system extensive test tab > plan to run overnight > click run once > in the AM click component tests > some are interactive > post images into the thread using one drive, drop box, or google drive

    16) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    17) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 12 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM

    18) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My ComputerSystem Spec


  9. Posts : 9
    Windows 10 Pro 64 bit, V. 1903, Build 18362.356
    Thread Starter
       #9

    zbook said: View Post
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Uninstall Driver Easy 5.6.12
    If any drivers were installed using this software you can perform a system restore to a date that predates the installation or reinstall drivers from the HP website
    https://support.hp.com/us-en/drivers.../model/4242528

    12) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    13) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    14) Download and install HP hardware diagnostics Windows: (right upper area of this link)
    https://www8.hp.com/us/en/campaigns/.../pc-diags.html

    15) Launch the application > click system tests > click system extensive test tab > plan to run overnight > click run once > in the AM click component tests > some are interactive > post images into the thread using one drive, drop box, or google drive

    16) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    17) Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool

    The testing is done not by time but by passes.
    The more passes the better the testing conditions.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 12 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM

    18) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    Here are steps 1-10. Note that bcdedit /enum {badmemory] would not run; the result as you can see was an invalid command line switch. (?????)

    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.

    Try the new cross-platform PowerShell https://aka.ms/pscore6

    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32> dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.329

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    PS C:\WINDOWS\system32>
    PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.329

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    PS C:\WINDOWS\system32> chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.

    Stage 1: Examining basic file system structure ...
    831744 file records processed.
    File verification completed.
    9443 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    19885 reparse records processed.
    1080758 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    19885 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    124508 data files processed.
    CHKDSK is verifying Usn Journal...
    35652352 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    1452314924 KB total disk space.
    375534608 KB in 696726 files.
    430484 KB in 124509 indexes.
    0 KB in bad sectors.
    983740 KB in use by the system.
    65536 KB occupied by the log file.
    1075366092 KB available on disk.

    4096 bytes in each allocation unit.
    363078731 total allocation units on disk.
    268841523 allocation units available on disk.
    PS C:\WINDOWS\system32> wmic recoveros set autoreboot = false
    Updating property(s) of '\\STEPHEN-HP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.
    PS C:\WINDOWS\system32> wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\STEPHEN-HP\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.
    PS C:\WINDOWS\system32> bcdedit /enum {badmemory}
    Invalid command line switch: /encodedCommand
    Run "bcdedit /?" for command line assistance.
    The parameter is incorrect.
    PS C:\WINDOWS\system32> bcdedit /?

    BCDEDIT - Boot Configuration Data Store Editor

    The Bcdedit.exe command-line tool modifies the boot configuration data store.
    The boot configuration data store contains boot configuration parameters and
    controls how the operating system is booted. These parameters were previously
    in the Boot.ini file (in BIOS-based operating systems) or in the nonvolatile
    RAM entries (in Extensible Firmware Interface-based operating systems). You can
    use Bcdedit.exe to add, delete, edit, and append entries in the boot
    configuration data store.

    For detailed command and option information, type bcdedit.exe /? <command>. For
    example, to display detailed information about the /createstore command, type:

    bcdedit.exe /? /createstore

    For an alphabetical list of topics in this help file, run "bcdedit /? TOPICS".

    Commands that operate on a store
    ================================
    /store Used to specify a BCD store other than the current system default.
    /createstore Creates a new and empty boot configuration data store.
    /export Exports the contents of the system store to a file. This file
    can be used later to restore the state of the system store.
    /import Restores the state of the system store using a backup file
    created with the /export command.
    /sysstore Sets the system store device (only affects EFI systems, does
    not persist across reboots, and is only used in cases where
    the system store device is ambiguous).

    Commands that operate on entries in a store
    ===========================================
    /copy Makes copies of entries in the store.
    /create Creates new entries in the store.
    /delete Deletes entries from the store.
    /mirror Creates mirror of entries in the store.

    Run bcdedit /? ID for information about identifiers used by these commands.

    Commands that operate on entry options
    ======================================
    /deletevalue Deletes entry options from the store.
    /set Sets entry option values in the store.

    Run bcdedit /? TYPES for a list of datatypes used by these commands.
    Run bcdedit /? FORMATS for a list of valid data formats.

    Commands that control output
    ============================
    /enum Lists entries in the store.
    /v Command-line option that displays entry identifiers in full,
    rather than using names for well-known identifiers.
    Use /v by itself as a command to display entry identifiers
    in full for the ACTIVE type.

    Running "bcdedit" by itself is equivalent to running "bcdedit /enum ACTIVE".

    Commands that control the boot manager
    ======================================
    /bootsequence Sets the one-time boot sequence for the boot manager.
    /default Sets the default entry that the boot manager will use.
    /displayorder Sets the order in which the boot manager displays the
    multiboot menu.
    /timeout Sets the boot manager time-out value.
    /toolsdisplayorder Sets the order in which the boot manager displays
    the tools menu.

    Commands that control Emergency Management Services for a boot application
    ==========================================================================
    /bootems Enables or disables Emergency Management Services
    for a boot application.
    /ems Enables or disables Emergency Management Services for an
    operating system entry.
    /emssettings Sets the global Emergency Management Services parameters.

    Command that control debugging
    ==============================
    /bootdebug Enables or disables boot debugging for a boot application.
    /dbgsettings Sets the global debugger parameters.
    /debug Enables or disables kernel debugging for an operating system
    entry.
    /hypervisorsettings Sets the hypervisor parameters.

    Command that control remote event logging
    =========================================
    /eventsettings Sets the global remote event logging parameters.
    /event Enables or disables remote event logging for an operating
    system entry.

    PS C:\WINDOWS\system32> bcdedit /enum {badmemory}
    Invalid command line switch: /encodedCommand
    Run "bcdedit /?" for command line assistance.
    The parameter is incorrect.
    PS C:\WINDOWS\system32> bcdedit /enum

    Windows Boot Manager
    --------------------
    identifier {bootmgr}
    device partition=\Device\HarddiskVolume1
    description Windows Boot Manager
    locale en-US
    inherit {globalsettings}
    default {current}
    resumeobject {4b1146bf-c140-11e9-8019-c58d02a94696}
    displayorder {current}
    toolsdisplayorder {memdiag}
    timeout 30

    Windows Boot Loader
    -------------------
    identifier {current}
    device partition=C:
    path \WINDOWS\system32\winload.exe
    description Windows 10
    locale en-US
    inherit {bootloadersettings}
    recoverysequence {4059df59-c11f-11e9-95ed-9fe5baf74d35}
    displaymessageoverride Recovery
    recoveryenabled Yes
    allowedinmemorysettings 0x15000075
    osdevice partition=C:
    systemroot \WINDOWS
    resumeobject {4b1146bf-c140-11e9-8019-c58d02a94696}
    nx OptIn
    bootmenupolicy Standard
    PS C:\WINDOWS\system32>
      My ComputerSystem Spec


  10. Posts : 27,243
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The instructions were to run the command using administrative command prompt.
    The command was ran using administrative powershell and failed.
    Please use administrative command prompt.
      My ComputerSystem Spec


 
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