BSOD leading me to believe Norton Anti-Virus is the cause

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  1. migoblu
    Posts : 12
    Windows 10 Home 64Bit
       New #1

    BSOD leading me to believe Norton Anti-Virus is the cause


    I started getting BSOD about 1 month ago and seems to be happening everyday. Using Blue Screen Viewer, I googled the filename (BHDrvx64.sys) shown in the Blue Screen Viewer and reports said it was associated with Norton Anti-Virus. I contacted Norton chat tech and the tech uninstalled and reinstalled Norton. I had no further BSOD for about 2 days, then they started again.The first was BHDrvx64.sys again. I ran Norton removal on 8/24/19 and did not reinstall Norton, I am now running Windows Defender. I had no BSOD on 8/24/19, but the next day 8/25/19 I got another BSOD. I have updated drivers, and ran memory test, HDD test, no errors were found on hardware, and all drivers are reporting as updated. Thanks for any help.
      My Computer
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  3. bro67
    Posts : 9,792
    Mac OS Catalina
       New #2

    Remove Norton and see what happens. If no more BSOD's, Chuck Norton.
    Last edited by bro67; 27 Aug 2019 at 14:46.
      My Computer
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  4. jdc1
    Posts : 392
    W10
       New #3

    I agree w/bro67. Just uninstall Norton and see if that helps.
    If it helps but doesn't fully stop the problem (as it seems) - then it's possible that Norton was a part of it but not completely to blame. (so leave it uninstalled while testing). Make sure that Windows Defender is working when Norton is uninstalled!
    (I repeat all this so that others looking for help with similar issues are reminded of the things that you've already done :)

    Beyond that, BHDrvx64.sys is a driver that belongs to Symantec Heuristics Driver (a part of your Norton program).
    Did that continue to be blamed AFTER you uninstalled Norton?
    Did you use the Norton Removal Tool (free from here: Download and run the Norton Remove and Reinstall tool ) to remove any leftover remnants of Norton?

    Which drivers did you update?
    What program/setting shows that all drivers are updated?
    What memory test did you run, and for how long did you run it?
    What HDD test did you run? Did you run it on ALL of your hard drives that are attached to the system (to include any USB devices)?
    Did you run the complete suite of Dell Diagnostics?

    BIOS/UEFI dates from 2016. Please visit the Dell support site for your model to download/install the latest available BIOS update.

    Please be sure to manually check for Windows Updates.

    Of the last 5 memory dumps, there were 4 different BSOD STOP errors (2 - 0x3B; 1 - 0x7E; 1 - 0xA; 1 - 0x7F)
    In the WER section of the MSINFO32 report there were a few other errors (0x1E; 0xEF; 0x139), and a whole stack of the 0x3B errors (most of them blaming the Norton).
    In short, although random BSOD errors can be symptomatic of hardware problems, I'll ask you to start with Driver Verifier before going into hardware diagnostics.

    Please uninstall this program, as the driver dates from 2009:
    Code:
    pwdrvio.sys                                   Mon Jun 15 21:43:45 2009 (4A36F8D1)
MiniTool Partition Wizard http://www.partitionwizard.com/free-partition-manager.html
    Beyond this, my suggestion is to run Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10
    The purpose of Driver Verifier is to crash (BSOD) unstable drivers - so save your work while doing this.
    Let the system crash at least 3 times (so we can be sure that we get a good minidump file to analyze). Zip up the C;\Windows\Minidump folder (zip it to the Desktop) and upload it with your next post.
      My Computer
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    Migoblu mentioned that Norton was removed and BSODs continued.

    Migoblu, do you happen to have warranty? The amount of corrected hardware error and the BSOD crashes basically already say the issue is a hardware issue, since you have a laptop certain tests are impossible to perform without voiding any warranty.
    Code:
    2019-08-26T18:40:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:37:12.214		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:34:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:30:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:29:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:24:12.181		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:19:12.177		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:15:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:13:12.181		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:12:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:09:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:08:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:07:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:06:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:05:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:03:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T18:00:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:56:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:55:12.192		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:52:12.195		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:50:12.200		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:48:12.193		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:44:12.177		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:42:12.181		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:35:12.201		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:30:12.181		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:29:12.195		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:28:12.181		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:27:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:25:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:24:12.191		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:19:12.185		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:13:12.192		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:12:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T17:07:12.183		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:59:12.190		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:58:12.195		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:56:12.199		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:49:12.201		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:48:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:45:12.183		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:43:12.194		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:39:12.190		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:35:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:34:12.189		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:33:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:31:12.185		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:29:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:28:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:27:12.183		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:25:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:23:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:21:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:18:12.190		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:08:12.189		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T16:01:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:57:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:56:12.183		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:53:12.186		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:48:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:45:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:40:12.183		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:39:12.183		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:38:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:37:12.187		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:29:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:27:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:26:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:23:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:22:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:03:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T15:02:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T14:56:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T14:47:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T14:05:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T14:04:12.185		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T14:02:12.191		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:58:12.184		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:56:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:55:12.186		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:50:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:46:12.181		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:45:12.178		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:44:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:34:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:19:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T13:08:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:36:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:31:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:29:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:27:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:26:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:23:12.182		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:21:12.181		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:17:12.181		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:13:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:12:12.187		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:05:12.187		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T12:03:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T11:57:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T11:56:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T11:54:12.177		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T11:52:12.180		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T11:48:12.188		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
2019-08-26T11:47:12.179		A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
The details view of this entry contains further information.
      My Computers
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  7. MrPepka
    Posts : 1,538
    Windows 8.1 Enterprise x64
       New #5

    The last crash dump indicates RAM damage so I would first test it with memtest86 (MemTest86 v8.2 Free Memory Testing Tool Review)
    And if the tests pass, you can test the efficiency of Driver Verifier drivers (Enable and Disable Driver Verifier in Windows 10)
      My Computer
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  8. migoblu
    Posts : 12
    Windows 10 Home 64Bit
    Thread Starter
       New #6

    jdc1 said:
    I agree w/bro67. Just uninstall Norton and see if that helps.
    If it helps but doesn't fully stop the problem (as it seems) - then it's possible that Norton was a part of it but not completely to blame. (so leave it uninstalled while testing). Make sure that Windows Defender is working when Norton is uninstalled!
    (I repeat all this so that others looking for help with similar issues are reminded of the things that you've already done :)

    Beyond that, BHDrvx64.sys is a driver that belongs to Symantec Heuristics Driver (a part of your Norton program).
    Did that continue to be blamed AFTER you uninstalled Norton?
    Did you use the Norton Removal Tool (free from here: Download and run the Norton Remove and Reinstall tool ) to remove any leftover remnants of Norton?

    Which drivers did you update?
    What program/setting shows that all drivers are updated?
    What memory test did you run, and for how long did you run it?
    What HDD test did you run? Did you run it on ALL of your hard drives that are attached to the system (to include any USB devices)?
    Did you run the complete suite of Dell Diagnostics?

    BIOS/UEFI dates from 2016. Please visit the Dell support site for your model to download/install the latest available BIOS update.

    Please be sure to manually check for Windows Updates.

    Of the last 5 memory dumps, there were 4 different BSOD STOP errors (2 - 0x3B; 1 - 0x7E; 1 - 0xA; 1 - 0x7F)
    In the WER section of the MSINFO32 report there were a few other errors (0x1E; 0xEF; 0x139), and a whole stack of the 0x3B errors (most of them blaming the Norton).
    In short, although random BSOD errors can be symptomatic of hardware problems, I'll ask you to start with Driver Verifier before going into hardware diagnostics.

    Please uninstall this program, as the driver dates from 2009:
    Code:
    pwdrvio.sys                                   Mon Jun 15 21:43:45 2009 (4A36F8D1)
MiniTool Partition Wizard http://www.partitionwizard.com/free-partition-manager.html
    Beyond this, my suggestion is to run Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10
    The purpose of Driver Verifier is to crash (BSOD) unstable drivers - so save your work while doing this.
    Let the system crash at least 3 times (so we can be sure that we get a good minidump file to analyze). Zip up the C;\Windows\Minidump folder (zip it to the Desktop) and upload it with your next post.
    jdc1, Thanks for your reply. I used the Norton Removal tool and after uninstalling Norton I have not had another BHDrvx64.sys BSOD error. Are you saying I should run Norton Remove and Reinstall tool again to remove any leftover remnants of Norton? The BSOD I have had after uninstalling Norton are: ntoskrnl.exe, WppRecorder.sys, and hal.dll.

    I ran Dell Diagnostics and it shows all drivers (video, sound, network) are up to date, no drivers are available. The BIOS is up to date. I ran Dell memory, HDD, and window memory test and no problems were found.

    I could not find MiniTool Partition Wizard on my system, but I did find Partition Guru, and I uninstalled it.

    I tired running Driver Verifier, when I did my system (Laptop) restarted and crashed. I had to go to Dell Recovery F5 and reset the laptop to a earlier date to recover. I will try the Driver Verifier again.

    - - - Updated - - -

    MrPepka said:
    The last crash dump indicates RAM damage so I would first test it with memtest86 (MemTest86 v8.2 Free Memory Testing Tool Review)
    And if the tests pass, you can test the efficiency of Driver Verifier drivers (Enable and Disable Driver Verifier in Windows 10)
    MrPepka ,Thanks for your reply. I have the memory test and have found no problems. I am going to run Driver Verifier again and hope it doesn't lock me up again.
      My Computer
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  9. bro67
    Posts : 9,792
    Mac OS Catalina
       New #7

    bhdrvx64.sys is a remnant of Norton. You may have to manually clean up with CCleaner or even through and check to make sure nothing is left by going through the file structure to make sure all things Symantec are gone.
      My Computer
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  10. migoblu
    Posts : 12
    Windows 10 Home 64Bit
    Thread Starter
       New #8

    bro67 said:
    bhdrvx64.sys is a remnant of Norton. You may have to manually clean up with CCleaner or even through and check to make sure nothing is left by going through the file structure to make sure all things Symantec are gone.
    bro67, thanks for that info. I ran regedit and deleted Symantec entries. So, I'll see if that helps.
      My Computer
    Quote Quote

  12. bro67
    Posts : 9,792
    Mac OS Catalina
       New #9

    Check all folders to make sure there is nothing left. Geek Uninstaller v1.4.6.140 Review (A Free Uninstaller) can help.
      My Computer
    Quote Quote

  13. axe0
    Posts : 14,903
    Windows 10 Pro
       New #10

    Please don't forget to answer my question on the warranty.
      My Computers
    Quote Quote

 

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