Bsod when downloading large files Bugcheck 124 memory_corruption.sys

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  1. Posts : 15
    Windows 10 Pro x64
    Thread Starter
       #11

    Ok great, so if no bsod in the next week while connected via ethernet, and while wifi device drivers are uninstalled, would this point to the physical wireless card on my mobo as being the issue/having a physical fault?

    I also simply removed drivers + device via Device manager under network adapters tab > intel wifi 9560 > uninstall device. Is this sufficient?
      My Computer


  2. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    That should work.
    Windows can install drivers.
    With a hardware off it's less likely to have a Windows automatic install.
    If necessary Windows updates of non-Microsoft drivers can be turned off.
    There will be a stability / instability test for one week without the drivers and use of the hardware.
    During the second week an Intel driver will be installed to evaluate stability / instability.
    If there are no recurrent BSOD that will complete the troubleshooting.
    If there are recurrent BSOD an alternative driver version may be available to test.
    If multiple driver versions cause BSOD then find alternative hardware (USB wireless, etc.)
      My Computer


  3. Posts : 15
    Windows 10 Pro x64
    Thread Starter
       #13

    wifi driver seems to reinstall when ever I start the pc back up. I just keep uninstalling, unsure if this is sufficient, please advise. I paused windows updates but it still does it.

    Anyway, just got another bsod before, wifi was not operational, running on ethernet. Occured when downloading a large game file again.

    Here are the log collector and memory.dmp zip files.

    BSOD win10 forum share - Google Drive

    I will proceed with steps 18 onwards now over the next day or so and upload results as they complete.

    - - - Updated - - -

    IPDT resultsAttachment 244436
      My Computer


  4. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    The Wireless driver can be installed from the MSI website followed by Windows updates.

    There were multiple drivers displayed in the latest crash with bugcheck 9C.
    Bucheck 9C has been replaced by WHEA 0x124.
    The multiple drivers are consistent with a hardware problem.

    These hardware can be ruled in or ruled out by testing:
    Drive
    CPU
    GPU
    RAM

    If none of the above are ruled in that leaves motherboard and PSU.

    These may need to be tested by swap or replacement.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  5. Posts : 15
    Windows 10 Pro x64
    Thread Starter
       #15

    Mem test results- 4 passes x2

    BSOD win10 forum share - Google Drive

    Will now stress test cpu with prime 95 for 3 hour minimum.

    - - - Updated - - -

    Mem test results- 4 passes x2

    It is only the HTML documents generated. I ran these tests as I was sleeping and forgot to take pics as I woke up to run test#2 and turn pc off after that completed. If this is an issue I can re-run this test tonight and get pics.

    BSOD win10 forum share - Google Drive

    Will now stress test cpu with prime 95 for 3 hour minimum.

    - - - Updated - - -

    Prime 95 results

    Run time - 4hrs 5mins

    0 errors 0 warnings

    Max temp reached 81 degrees celcius

    Screenshot link

    BSOD win10 forum share - Google Drive

    - - - Updated - - -

    Furmark bench complete

    1hr runtime

    max temp 68 degrees celsius - monitored and recorded with gpu temp + msi afterburner (no or never OC, only used for custom fan curve)

    pics added to google drive link

    - - - Updated - - -

    BSOD occured during HDTune error check of HDD

    Uploaded V2 log collecter zip + memory.dmp zip to google drive

    BSOD win10 forum share - Google Drive

    - - - Updated - - -

    Have also added HDTune snips of SSD benchmark/health/error check + HDD benchmark/health snips.

    Will restart error check and leave to run as I sleep.

    - - - Updated - - -

    I should note that I have succesfully run both hdtune full error scan plus seagate long generic on HDD a few days ago with no issues or errors/bad sectors detected. I am just repeating for the sake of this process.
      My Computer


  6. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    Please upload a new V2.

    Please confirm that there was no overclocking.

    Please confirm that the BIOS was reset.


    Open the BIOS:

    What are the BIOS 3.3, 5 and 12 voltage values?
    What are the CPU voltage and frequency?


    View the motherboards Qualified Vendor List (QVL) and report into the thread whether the RAM modules are or are not on the list.
      My Computer


  7. Posts : 15
    Windows 10 Pro x64
    Thread Starter
       #17

    Uploaded v2 from just post bsod, must have missed that last night.

    There was no OC set, no XMP, no non-default features set. - I reset bios to defaults at the start of this process

    Bios voltage values:

    5v - 5.040
    12v - 12.192

    3.3v - completely missing. Not showing anywhere that I can find. I will attach pic below to show where it should be but isn't

    Attachment 244579

    CPU Freq@v - 3.60GHz @ 0.976v in bios

    - - - Updated - - -

    Another bsod. attempted to run hdtune error scan on hdd again. occured during the scan.

    memory.dmp and log collector zipped and uploaded to google drive
      My Computer


  8. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    Upload V2 directly into the newest post (do not use a share link).

    Post a separate share link that only has the newest memory dump.


    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance


    When available post information about whether the RAM is or is not on the QVL.
      My Computer


  9. Posts : 15
    Windows 10 Pro x64
    Thread Starter
       #19

    Latest log collector - bsod @ 1.47pm


    Latest memory.dmp

    BSOD 27/08/19 - Google Drive

    - - - Updated - - -

    Ram is on QVL list found on manufacturer website faq
      My Computer


  10. Posts : 41,412
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Code:
    5: kd> !errrec ffffe60b5424d028
    ===============================================================================
    Common Platform Error Record @ ffffe60b5424d028
    -------------------------------------------------------------------------------
    Record Id     : 01d55c77cd156f7f
    Severity      : Fatal (1)
    Length        : 872
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/27/2019 3:37:34 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe60b5424d0a8
    Section       @ ffffe60b5424d180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000906ed
    Processor ID  : 0x000000000000000a
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe60b5424d0f0
    Section       @ ffffe60b5424d240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x000000000000000a
    CPU Id        : ed 06 09 00 00 08 10 0a - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe60b5424d138
    Section       @ ffffe60b5424d280
    Offset        : 600
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Unknown (Proc 5 Bank 0)
      Status      : 0xb200000000030005
    The memory dump is a large file and will take a while to download.
    If there is anything new I'll make a comment into the thread.
      My Computer


 

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