BSOD When openning Firefox / Chrome Solved

  1.    #1

    BSOD When openning Firefox / Chrome


    Windows 10 recently updated to version 1903 and since then I'm having a BSOD as soon as I open Firefox or Chrome. If I open edge it does open and I can browse find, however after a some random time I get the BSOD.

    I have tried all I can think of.

    I updated all the drivers specially the GPU and Intel's drivers
    Can sfc /scannow and dism... etc

    I'm attaching the diagnostics files.

    Any help would be greatly appreciated.

    Thanks in advance
    BSOD When openning Firefox / Chrome Attached Files
      My ComputerSystem Spec

  2.    #2

    9 memory dumps on 22 Aug - that sure is a lot!

    BIOS dates from 2012 - please visit the Lenov Support site for you model. Download and install the latest available BIOS version. While there, ensure that Lenovo provides support for W10 on this system.

    Only 1.46 gB of free RAM (only 4 gB total). If you're having performance problems, I'd suggest getting more RAM (if the system can handle more).

    Out of 9 memory dumps, there were 8 STOP 0x3B errors ( x - and only 1 STOP 0x1E error ( x )

    I noted an older driver (dated 2014) from Detect Safe Browsing (by Easy Solutions).
    I would suggest temporarily uninstalling this program while we're troubleshooting.

    I would suggest updating these older drivers also (most should be available from the Lenovo support site for your model):
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    Lenovo HD Disk Driver 
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    Intel Management Engine Interface
    iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
    Intel RST (Rapid Storage Technology) driver  Drivers & Software XP
    L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
    Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30) Official site: Drivers | Qualcomm [br] Unofficial site: QUALCOMM / ATHEROS drivers for Microsoft Windows (Atheros的驅動程序)
    CHDRT64.sys                 Wed Jul 10 04:32:27 2013 (51DD1C1B)
    Conexant High Definition SmartAudio OEM - none at
    dsbmdl64.sys                Wed May  7 23:50:55 2014 (536AFF1F)
    Most likely a part of the Detect Safe Browsing (by Easy Solutions) software.
    As above, I strongly suggest uninstalling it. 
    IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
    Intel Graphics Media Accelerator HD Driver Drivers & Software 
    dsbwnc.sys                  Wed Oct  8 18:32:14 2014 (5435BB6E)
    Most likely a part of the Detect Safe Browsing (by Easy Solutions) software.
    As above, I strongly suggest uninstalling it. 
    HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
    HWiNFO32 Kernel Driver Free Download HWiNFO Sofware | Installer & Portable for Windows, DOS 
    HWINFO program - I suggest temporarily uninstalling it (FYI - this driver tends to be pretty stable, but due to it's age I suggest removing it).
    Smb_driver_Intel.sys        Fri May 29 15:57:11 2015 (5568C497)
    Synaptics SMBus Driver OEM or 
    SynTP.sys                   Fri May 29 20:02:48 2015 (5568FE28)
    Synaptic Touch Pad Driver[br]Thanks MasterChief!!!
    vm331avs.sys                Fri Jun  5 04:41:35 2015 (557160BF)
    VM0331 Digital Camera
    Next, these drivers aren't as old as those above, but are still fairly old. I'd suggest checking for updates for them (a good resource for most is ) If I've inadvertantly left Windows drivers in the list, they can be updated by setting Windows Updates to check for drivers ( Enable or Disable Driver Updates in Windows Update in Windows 10 ):
    iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
    athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
    TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
    WMILIB.SYS                  Thu Apr 27 12:37:17 2017 (59021E3D)
    AcpiVpc.sys                 Tue Jan 16 02:44:31 2018 (5A5DAD5F)
    RtsUer.sys                  Sun Oct 14 22:21:06 2018 (5BC3F992)
    igdkmd64.sys                Thu Dec 27 13:10:16 2018 (5C251588)
    Finally, if the BSOD's continue, please run Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10
      My ComputerSystem Spec

  3.    #3

    Hi JDC1
    You are the man. What a great answer.
    I already had tried updating all the drivers that I could find. I even used a driver updater tool.

    However the issue was with the Detect Safe Browsing Driver. As soon as I uninstalled it, I was able to start firefox and chrome. I also suspected the issue to be with that software, but instead of uninstalling it, I disabled it from the startup. I didn't know the software had a driver.

    Thanks again for your great answer.


      My ComputerSystem Spec

  4. Posts : 27,113
    windows 10 professional version 1607 build 14393.969 64 bit

    See rule #4

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    If there are any pirated software and tools or methods use to bypass the activation of software please make sure that they are removed.

    Then change the default language to English and post new V2 and DM:

    BSOD - Posting Instructions
      My ComputerSystem Spec


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