Random BSOD while using Firefox

Hello!

Since I've updated my Windows 10 to the 1903 version I'm having random BSODs while I'm opening new tabs in Firefox. Usually it happens once every few days and shortly after I boot up my PC for the first time of the day. The error is the following: DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 and it's apparently caused by the ndis.sys.

Here is what I've tried so far:
- Checked my PC for viruses with Malwarebytes and Eset Internet Security. They found nothing.
- Tried installing the latest Realtek Ethernet driver, then the one which came with my Mobo.
- Ran SFC Scan
- Ran CHKDSK
- Ran DISM

Sadly none of these have fixed the problem. Any help would be appreciated.

Here is the result of running the V2 Collector as requested in the stickied post:
Attachment 243865

Test by uninstalling ESET and MalwareBytes.
See if that helps (this is the most likely issue)
DO NOT DISABLE - you must uninstall!

Gigabyte B85M-D3H motherboard BIOS dates from 2014.
Please:
- download/install the latest available version from the Gigabyte support site for your motherboard
- check to be sure that Gigabyte supports the latest version of W10 on this board.

Your D: drive has less than 1% free space. Windows likes 15% in order to perform operations behind the scenes.
Less than 1% can cause errors (to include BSOD's). FWIW - you can usually get away with 10% free space and still not see any significant performance problems.

The WER section of the MSINFO32 report shows approximately equal numbers of BSOD"s and Live Kernel Events.
If you haven't been forcing shutdowns (by holding the power button down to shut off), then there may be a hardware problem

All 5 of the BSOD's show the ndis.sys driver in the stack. But, interestingly, they are all preceeded by the Realtek network driver (which dates from 2015), and then there are entries that can likely be due to a user level process (can't view user level memory in kernel dumps). So, IMO, this is most likely a user level program. BUT, as you're having Live Kernel Events also - there is a possibility that a memory error could be causing it. (Memory is not just your RAM).

So, let's start with uninstalling ESET and MalwareBytes (ensure Windows Defender is running) and see if that helps.
If it doesn't, then try Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10

jdc1 said:

Test by uninstalling ESET and MalwareBytes.
See if that helps (this is the most likely issue)
DO NOT DISABLE - you must uninstall!

Okay, I will give it a try.

Gigabyte B85M-D3H motherboard BIOS dates from 2014.
Please:
- download/install the latest available version from the Gigabyte support site for your motherboard
- check to be sure that Gigabyte supports the latest version of W10 on this board.

I will update the BIOS as well, there is one from 2015 for the mobo. I've checked the site of Gigabyte but the only thing I've found is that my mobo is "Ready for Windows 10" without a mention of which version of Windows 10.

Your D: drive has less than 1% free space. Windows likes 15% in order to perform operations behind the scenes.
Less than 1% can cause errors (to include BSOD's). FWIW - you can usually get away with 10% free space and still not see any significant performance problems.

I doubt this is the cause of the issue because I've only filled up my hard drive this Monday with some temporary files. Since I don't need them anymore I've freed up about 90 GB of free space.

The WER section of the MSINFO32 report shows approximately equal numbers of BSOD"s and Live Kernel Events.
If you haven't been forcing shutdowns (by holding the power button down to shut off), then there may be a hardware problem

I don't remember when was the last time I've used the power button to shutdown/restart my PC. Could they be connected to the BSODs?

All 5 of the BSOD's show the ndis.sys driver in the stack. But, interestingly, they are all preceeded by the Realtek network driver (which dates from 2015), and then there are entries that can likely be due to a user level process (can't view user level memory in kernel dumps). So, IMO, this is most likely a user level program. BUT, as you're having Live Kernel Events also - there is a possibility that a memory error could be causing it. (Memory is not just your RAM).

When the first BSOD appeared I've updated for the Realtek driver released on the 26th of July, 2019 but that haven't changed anything. No idea what other process could be causing the problem. I'm running the same things what I've been running before the update.

Most time that the Live Kernel Event shows up is with an Event ID of 41.
This means that the system shut down unexpectedly, and Windows doesn't know why.
The most common cause for this error is shutting down by holding the power button down.
Next most common is a hardware problem.

BSOD shutdowns are controlled by the OS and are usually noted as a BSOD in the error logs.

jdc1 said:

Most time that the Live Kernel Event shows up is with an Event ID of 41.
This means that the system shut down unexpectedly, and Windows doesn't know why.
The most common cause for this error is shutting down by holding the power button down.
Next most common is a hardware problem.

BSOD shutdowns are controlled by the OS and are usually noted as a BSOD in the error logs.

After comparing the Event Viewer and BlueScreenView lists I found that the date and time of the Live Kernel Events are just after the times when my system encountered a BSOD and restarted itself and I'm sure that the PC wasn't shut off or restated by me any of the time it had a BSOD.

The logs were in a foreign language and could not be scanned or read.
Please change the default language to English and post a new V2.

https://www.tenforums.com/tutorials/...dows-10-a.html

Here is the English V2 report as requested:
Attachment 244019

Update:
Realtek LAN driver (Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK)
Replace:
WinPcap to npcap (Npcap: Windows Packet Capture Library & Driver)

All bugchecks were D1.
The misbehaving driver was rt640x64.sys.

In the opening post it was reported as replaced.

See if you can find a newer version.

https://answers.microsoft.com/en-us/...0-8d22254aa1c1

After uninstalling and reinstalling the driver:
For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

Code:

rt640x64.sys
	
Realtek NICDRV 8169 PCIe GBE Family Controller driver
	
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

Code:

rt640x64	Realtek RT640 NT Driver	c:\windows\system32\drivers\rt640x64.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No

Code:

rt640x64     Realtek RT640 NT Drive Realtek RT640 NT Drive Kernel        Manual     Stopped    OK         FALSE       FALSE        0                 839,680     0          05/05/2015 18:21:03    C:\WINDOWS\system32\drivers\rt640x64.sys         8,192

Code:

rt640x64.sys Tue May  5 09:21:03 2015 (5548EDEF)

Thanks everyone for the help. I don't want to jinx it, but I've updated my BIOS, the LAN driver, and uninstalled WinPcap as you suggested and so far I haven't noticed another BSOD.