Games stop working after 1-10 min and sends me back to Desktop. Solved

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  1. Posts : 216
    W10
       #11

    Those few hardware tests are only the beginning. Ther’ll be a lot of discussion about options for ruling out software and hardware problems (if all the previous tests pass)

    Good luck!
      My ComputerSystem Spec


  2. Posts : 23
    Windows 10 Home 64 bit
    Thread Starter
       #12

    jdc1 said: View Post
    5 hard drives - I'd suggest checking the power supply. The best test is by trying another PSU, but there's a PSU test in this free program: OCBASE / OCCT
    FYI - I suggest other tests with this program later on in this post.......

    3 of my 5 HD are external with their own power supply so I don't think that is the problem.

    BIOS/UEFI dates from 2018 - please check at the Asus support site for your model to see if there are updates available. If so, please install them.

    checked and there are no newer Bios that fits my computer

    5 memory dumps, 5 different BSOD errors (0x124; 0xFC; 0x7E; 0xA; 0x12E)
    Most often this is a symptom of a hardware problem, BUT, it can be caused by lower level drivers also (not as common).

    I suggest starting with these free hardware diagnostics:
    1) Memtest86 (not 86+): MemTest86 - Official Site of the x86 Memory Testing Tool

    All memory tests passed with no errors.

    2) SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc): How to use SeaTools for Windows | Seagate Support US

    The external HDs was checked with no errors. The internal drives C: and D: the program couldnt check I tried several times but nothing happened.

    3) Intel Processor Diagnostic Tool: Download Intel(R) Processor Diagnostic Tool
    Disregard if not using an Intel processor

    CPU test passed with no errors.

    4) Furmark stress test for GPU: FurMark > Downloads
    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    All passed but the GPU-test that gave a BSOD after 10 minutes of heavy load.

    5) OCCT: OCBASE / OCCT
    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    All tests passed no errors.

    If none of these tests find anything, please post back (with the results) and we'll try some other things (software and hardware tests).

    Good luck!
    Please check answers after every suggested test.
      My ComputerSystem Spec


  3. Posts : 27,269
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    1) The logs were in a foreign language and could not be scanned and read.
    Please change the default language to English and upload a new V2:

    https://www.tenforums.com/tutorials/...dows-10-a.html
    BSOD - Posting Instructions

    2) Uninstall any Symantec / Norton software using the applicable uninstall tool:

    Uninstall Endpoint Protection with the CleanWipe utility
    Download and run the Norton Remove and Reinstall tool

    3) Make sure Windows defender is on.

    4) Symantec / Norton software can be reinstalled after one week of computer stability (no BSOD and no unexpected shutdowns / restarts)

    5) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    6) Re-install the Nvidia GPU driver from the Nvidia website
    7) Make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.1.5 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA
    Download Drivers | NVIDIA

    8) Open administrative command prompt and type or copy and paste:
    9) dism /online /cleanup-image /scanhealth
    10) dism /online /cleanup-image /restorehealth
    11) sfc /scannow
    12) chkdsk /scan
    13) wmic recoveros set autoreboot = false
    14) bcdedit /enum {badmemory}

    15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    16) Make sure that there is no over clocking while troubleshooting.

    17) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive




    Code:
    Namn	NVIDIA GeForce GTX 1070
    PNP-enhets-ID	PCI\VEN_10DE&DEV_1B81&SUBSYS_871C1043&REV_A1\4&38AB2860&0&0008
    Korttyp	GeForce GTX 1070, NVIDIA-kompatibel
    Beskrivning	NVIDIA GeForce GTX 1070
    RAM på kortet	(1 048 576) byte
    Installerad drivrutin	C:\Windows\System32\DriverStore\FileRepository\nvaksi.inf_amd64_1f1d733b09a1d983\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaksi.inf_amd64_1f1d733b09a1d983\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaksi.inf_amd64_1f1d733b09a1d983\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaksi.inf_amd64_1f1d733b09a1d983\nvldumdx.dll
    Drivrutinens version	26.21.14.3086
    INF-fil	oem5.inf (avsnittet Section044)
    Färgplan	Inte tillgängligt
    Poster i färgtabellen 	4294967296
    Upplösning	1920 x 1080 x 60 hertz
    Bitar per bildpunkt	32
    Minnesadress	0xDE000000-0xDF0FFFFF
    Minnesadress	0xC0000000-0xD1FFFFFF
    Minnesadress	0xD0000000-0xD1FFFFFF
    I/O-port	0x0000E000-0x0000EFFF
    IRQ-kanal	IRQ 16
    I/O-port	0x000003B0-0x000003BB
    I/O-port	0x000003C0-0x000003DF
    Minnesadress	0xA0000-0xBFFFF
    Drivrutin	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAKSI.INF_AMD64_1F1D733B09A1D983\NVLDDMKM.SYS (26.21.14.3086, 20,82 MB (21 836 032 byte), 2019-08-16 18:12)

    Code:
    nvlddmkm.sys Wed Jul 17 14:04:33 2019 (5D2F8D61)
    Code:
    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Stopped    OK         FALSE       FALSE        11˙177˙984        8˙101˙888   0          2019-05-22 23:18:43    C:\Windows\system32\DriverStore\FileRepository\n 36˙864
    Code:
    SRTSP64.SYS  Mon Jul  1 11:36:40 2019 (5D1A52B8)
      My ComputerSystem Spec


  4. Posts : 23
    Windows 10 Home 64 bit
    Thread Starter
       #14

    New V2 report


    Hello and thanks for responding!

    Sending a new V2 report. This time hopefully in an understandable native language.

    Regards
    SvN

    - - - Updated - - -

    Link to onedrive

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    - - - Updated - - -

    Reply to report.

    zbook said: View Post
    1) The logs were in a foreign language and could not be scanned and read.
    Please change the default language to English and upload a new V2:

    https://www.tenforums.com/tutorials/...dows-10-a.html
    BSOD - Posting Instructions

    Done

    2) Uninstall any Symantec / Norton software using the applicable uninstall tool:

    Done

    Uninstall Endpoint Protection with the CleanWipe utility

    Done

    Download and run the Norton Remove and Reinstall tool

    3) Make sure Windows defender is on.

    Done, but it has started to shut down so I must restart to turn it on again.

    4) Symantec / Norton software can be reinstalled after one week of computer stability (no BSOD and no unexpected shutdowns / restarts)

    OK

    5) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

    Done

    6) Re-install the Nvidia GPU driver from the Nvidia website

    The Nvidia installer refuses to install the latest drivers so I used Windows Device handler instead.

    7) Make sure that you check the clean install box and if available install the physx driver.

    Se Nr 6

    Display Driver Uninstaller Download version 18.0.1.5 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA
    Download Drivers | NVIDIA

    8) Open administrative command prompt and type or copy and paste:
    9) dism /online /cleanup-image /scanhealth

    Done but only worked once and never together with command line 2

    10) dism /online /cleanup-image /restorehealth

    worked once but didn't finish OK

    11) sfc /scannow

    Done no error

    12) chkdsk /scan

    Done No error

    13) wmic recoveros set autoreboot = false

    Done

    14) bcdedit /enum {badmemory}

    Done

    15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Unable to do that since the two first command lines didn't work

    16) Make sure that there is no over clocking while troubleshooting.

    I don't overclock

    17) For any BSOD:

    a) run the V2 log collector to collect new log files

    I'm getting constant BSODs now. only from starting the mail program (Windows Mail)

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    Done using Onedrive Link posted




    Code:
    Namn	NVIDIA GeForce GTX 1070
    PNP-enhets-ID	PCI\VEN_10DE&DEV_1B81&SUBSYS_871C1043&REV_A1\4&38AB2860&0&0008
    Korttyp	GeForce GTX 1070, NVIDIA-kompatibel
    Beskrivning	NVIDIA GeForce GTX 1070
    RAM på kortet	(1 048 576) byte
    Installerad drivrutin	C:\Windows\System32\DriverStore\FileRepository\nvaksi.inf_amd64_1f1d733b09a1d983\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaksi.inf_amd64_1f1d733b09a1d983\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaksi.inf_amd64_1f1d733b09a1d983\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaksi.inf_amd64_1f1d733b09a1d983\nvldumdx.dll
    Drivrutinens version	26.21.14.3086
    INF-fil	oem5.inf (avsnittet Section044)
    Färgplan	Inte tillgängligt
    Poster i färgtabellen 	4294967296
    Upplösning	1920 x 1080 x 60 hertz
    Bitar per bildpunkt	32
    Minnesadress	0xDE000000-0xDF0FFFFF
    Minnesadress	0xC0000000-0xD1FFFFFF
    Minnesadress	0xD0000000-0xD1FFFFFF
    I/O-port	0x0000E000-0x0000EFFF
    IRQ-kanal	IRQ 16
    I/O-port	0x000003B0-0x000003BB
    I/O-port	0x000003C0-0x000003DF
    Minnesadress	0xA0000-0xBFFFF
    Drivrutin	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAKSI.INF_AMD64_1F1D733B09A1D983\NVLDDMKM.SYS (26.21.14.3086, 20,82 MB (21 836 032 byte), 2019-08-16 18:12)

    Code:
    nvlddmkm.sys Wed Jul 17 14:04:33 2019 (5D2F8D61)
    Code:
    nvlddmkm     nvlddmkm               nvlddmkm               Kernel        Manual     Stopped    OK         FALSE       FALSE        11˙177˙984        8˙101˙888   0          2019-05-22 23:18:43    C:\Windows\system32\DriverStore\FileRepository\n 36˙864
    Code:
    SRTSP64.SYS  Mon Jul  1 11:36:40 2019 (5D1A52B8)
    Games stop working after 1-10 min and sends me back to Desktop. Attached Files
      My ComputerSystem Spec


  5. Posts : 27,269
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Using a share link (one drive, drop box, or google drive) post the commands with the results as displayed using administrative command prompt: (see step #9)

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) bcdedit /enum {badmemory}

    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


    10) For all tests please post images into the thread.
    If there are problems posting images please use share links (one drive, drop box, or google drive)

    11) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    12) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    13) Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance


    Please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10
      My ComputerSystem Spec


  6. Posts : 23
    Windows 10 Home 64 bit
    Thread Starter
       #16

    Its getting so bad now I can hardly do anything without getting either a BSOD or a frozen computer. Ill try to do another V2 and see if it can be done. Managed to do that. new file attached. But really this is getting too frustrating.
    Games stop working after 1-10 min and sends me back to Desktop. Attached Files
      My ComputerSystem Spec



  7. Posts : 27,269
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Place the computer in safe mode:
    Boot into Safe Mode on Windows 10

    Perform the drive tests while in safe mode.

    Report into the thread whether there are or are not BSOD while in safe mode.
      My ComputerSystem Spec


  8. Posts : 23
    Windows 10 Home 64 bit
    Thread Starter
       #18

    zbook said: View Post
    Place the computer in safe mode:
    Boot into Safe Mode on Windows 10

    Perform the drive tests while in safe mode.

    Report into the thread whether there are or are not BSOD while in safe mode.
    OK I will try that.

    - - - Updated - - -

    zbook said: View Post
    Place the computer in safe mode:
    Boot into Safe Mode on Windows 10

    Perform the drive tests while in safe mode.

    Report into the thread whether there are or are not BSOD while in safe mode.
    SO far NO BSOD in safe mode.

    I will do a new HD test in offline mode. Here is the content of the command window:

    Microsoft Windows [Version 10.0.18362.295]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Users\svenn>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some of them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\Users\svenn>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.295

    [==========================100.0%==========================] The component store is repairable.
    The operation completed successfully.

    C:\Users\svenn>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18362.295

    [==========================100.0%==========================]
    Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Users\svenn>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files but was unable to fix some of them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

    C:\Users\svenn>chkdsk /scan
    The type of the file system is NTFS.
    This service cannot be started in Safe Mode

    A snapshot error occured while scanning this drive. Run an offline scan and fix.

    C:\Users\svenn>wmic recoveros set autoreboot = false
    Updating property(s) of '\\HRUNGNER\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.

    C:\Users\svenn>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\Users\svenn>

    - - - Updated - - -

    HD Tune Pro: Micron_1100_MTFDDAK256TBN Health

    ID Current Worst ThresholdData Status
    (01) Raw Read Error Rate 100 100 0 0 ok
    (05) Reallocated Sector Count 100 100 10 0 ok
    (09) Power On Hours Count 100 100 0 831 ok
    (0C) Power Cycle Count 100 100 0 1535 ok
    (AB) Unknown Attribute 100 100 0 0 ok
    (AC) Unknown Attribute 100 100 0 0 ok
    (AD) Unknown Attribute 92 92 0 133 ok
    (AE) Unknown Attribute 100 100 0 89 ok
    (B7) SATA Downshift Count 100 100 0 0 ok
    (B8) End To End Error Detection 100 100 0 0 ok
    (BB) Uncorrectable Error Count 100 100 0 0 ok
    (C2) Temperature 68 53 0 201864577056 ok
    (C4) Reallocated Event Count 100 100 0 0 ok
    (C5) Current Pending Sector 100 100 0 0 ok
    (C6) Offline Uncorrectable 100 100 0 0 ok
    (C7) Interface CRC Error Count 100 100 0 0 ok
    (CA) Data Address Marker errors 92 92 1 8 ok
    (CE) Flying Height 100 100 0 0 ok
    (F6) Unknown Attribute 100 100 0 34929206639 ok
    (F7) Unknown Attribute 100 100 0 1093915860 ok
    (F8) Unknown Attribute 100 100 0 323861710 ok
    (B4) Unknown Attribute 0 0 0 2056 ok
    (D2) Unknown Attribute 100 100 0 0 ok

    Health Status : ok

    - - - Updated - - -

    HD Tune Pro: ST2000DM006-2DM164 Health

    ID Current Worst ThresholdData Status
    (01) Raw Read Error Rate 120 99 6 241441048 ok
    (03) Spin Up Time 96 96 0 0 ok
    (04) Start/Stop Count 99 99 20 1594 ok
    (05) Reallocated Sector Count 100 100 10 0 ok
    (07) Seek Error Rate 79 60 30 93979086 ok
    (09) Power On Hours Count 93 93 0 6157 ok
    (0A) Spin Retry Count 100 100 97 0 ok
    (0C) Power Cycle Count 99 99 20 1534 ok
    (B7) SATA Downshift Count 100 100 0 0 ok
    (B8) End To End Error Detection 100 100 99 0 ok
    (BB) Uncorrectable Error Count 100 100 0 0 ok
    (BC) Command Timeout 100 100 0 0 ok
    (BD) Unknown Attribute 100 100 0 0 ok
    (BE) Airflow Temperature 70 60 45 522059806 ok
    (BF) G-sense Error Rate 100 100 0 0 ok
    (C0) Unsafe Shutdown Count 100 100 0 27 ok
    (C1) Load Cycle Count 54 54 0 93959 ok
    (C2) Temperature 30 40 0 73014444062 ok
    (C5) Current Pending Sector 100 100 0 0 ok
    (C6) Offline Uncorrectable 100 100 0 0 ok
    (C7) Interface CRC Error Count 200 200 0 0 ok
    (F0) Head Flying Hours 100 253 0 112553912963004 ok
    (F1) Unknown Attribute 100 253 0 3946447796 ok
    (F2) Unknown Attribute 100 253 0 625151935197 ok

    Health Status : ok
      My ComputerSystem Spec


  9. Posts : 27,269
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    For all tests please post images or share links.
      My ComputerSystem Spec


  10. Posts : 23
    Windows 10 Home 64 bit
    Thread Starter
       #20

    zbook said: View Post
    For all tests please post images or share links.
    Link to OneDrive:

    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    The drive with errors is an external HD 1 TB G:\
      My ComputerSystem Spec


 
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