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  1.    07 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 9
    Windows 10 Pro 64-bit

    BSODs on boot up after upgrading Windows 7 Pro to Windows 10 Pro


    Have installed Windows 10 Pro today, after rebooting I encountered a BSOD, the PC then rebooted itself and another BSOD occurred. This happened two more times and then I booted in safe mode.

    I have attached the mini dump files, I have not included the MEMORY.DMP file at the moment as it is 1GB.

    Cheers,
    Max
      My ComputerSystem Spec
  2.    07 Aug 2015 #2
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    Hello, Maxj. I'll try to help with this and welcome to the forum. Please go to the bottom left of your last post and click 'My System Specs' there is a link there to edit your system specs. Please make as detailed a list as possible with model and Manufacturer for each component. Please include the PSU, Hard drives and CPU Cooler. Be sure to click save at the bottom of the page when finished. These details will help us help you better. If you would like to know what we would like, click My system specs at the bottom of this post and see mine. Also, what Anti Virus are you running?

    Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.

    I looked at your dump files and they were not a great help. Each one was different and I could not get the first one to open. Most likely some corruption there.

    Code:
    Use !analyze -v to get detailed debugging information.
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff803e54f0db2, ffffd001341de798, ffffd001341ddfb0}
    Probably caused by : ntkrnlmp.exe ( nt!KxWaitForLockOwnerShipWithIrql+12 )
    Followup:     MachineOwner


    Code:
    Use !analyze -v to get detailed debugging information.
    Code:
    BugCheck 19, {d, ffffe00209861b60, 69007200640020, 182ada093241d29e}
    Probably caused by : Pool_Corruption ( nt!ExFreePool+d98 )
    Followup:     Pool_corruption


    Code:
    
    Use !analyze -v to get detailed debugging information.
    Code:
    BugCheck 3B, {c0000005, fffff803b106a2aa, ffffd001fba79c90, 0}
    Probably caused by : ntkrnlmp.exe ( nt!FsRtlAcquireFileExclusiveCommon+48 )
    Followup:     MachineOwner


    Did you get any errors when you upgraded and what anti virus did you have when you did the upgrade? I am assuming you went the upgrade route and not the clean install. I probably should ask which you did. When I get the other files from you and the system specs, I will be better able to advise you, I hope.

    Next please right click on the start icon and select Command prompt (administrator), give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.

    Have you run all of the Windows Updates? Also, please right click the start button and select device manager. Click the view tab and select show hidden devices and post a screenshot. If anything in the list has a yellow triangle on it, please click the small triangle next to the category to expand it, and post a screenshot here. https://www.tenforums.com/tutorials/1...en-forums.html
      My ComputersSystem Spec
  3.    08 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Hi Essenbe,

    Thanks for replying quickly, I am not at my computer currently, but I will get the additional information requested on Monday.

    I was running McAfee but I uninstalled that after the initial BSOD and am just using Windows defender now.

    Bit more information:
    These BSODs only happen on reboot, but occur multiple times per reboot, the BSODs errors are usually different as you have said. I can list the ones I recorded here on Monday but the DMP files will tell you anyway.

    I ran the SFC command before and there were no violations - I have not run chkdisk yet though.

    I did upgrade yes, no errors during the upgrade and took about 3hours 30minutes in total. Didn't get a BSOD on the first reboot that the upgrade iniates.

    I have no lt checked for additional windows updates, or the device manager.

    I will be able to update this thread on Monday with the other information you requested.

    Cheers,
    Max
      My ComputerSystem Spec
  4.    08 Aug 2015 #4
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    That's fine, just whenever you have time. I'm always around. I would suggest you use the removal tool for McAfee. http://service.mcafee.com/faqdocumen...=1405699781873

    I hope you will not install McAfee again on any computer. It causes all kinds of problems and is very difficult to completely remove. Many times an AV program can interfere with the upgrade process and the upgrade just doesn't quite go right. That is why I asked about which AV you had installed during the upgrade.

    as one of the dump files showed, you have some corruption. It could be a program, driver or the OS. If you ran the sfc scan and it found no problems, it indicates it is not an OS problem. We will wait until Monday and see what we can find out. When you get to the computer again, please go to settings > Windows Updates and check for updates. Install all of them and then tell it to check again until there are no more. Then reboot and try to run the sfc scan again then please upload the BSOD posting instruction zip file again, plus the screenshot of Device manager. Did you install any drivers from Dell's web site? You can wait and answer all this stuff on Monday. That will be fine.
      My ComputersSystem Spec
  5.    10 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Hi Essenbe,

    Yeah, McAfee came pre-installed on this computer and have been meaning to remove it for a while. Have just used the removal tool you linked too now, thanks.

    There are a number of windows updates (KB3081424, KB3074678, KB3081704, KB3074686) and I am currently installing them now.

    The device manager page looks OK, no yellow triangles for any of the devices.

    Yes, I downloaded a display driver from the dell website after the upgrade.
    Intel(R) Management Engine Components Installer Driver Chipset_Driver_KFR45_WN32_11.0.0.1153_A00.EXE | Update Package for Microsoft® Windows® (104 MB)
    Have installed Windows updates & rebooted:
    I ran sfc /scannow again after the updates and there was no violations found. The reboot after Windows updates didn't cause any BSODs.

    I have attached the zip file created by the log collector. If I have missed any other information that you need let me know.

    Cheers,
    Max
      My ComputerSystem Spec
  6.    10 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Hi Essenbe,

    I rebooted again and had two more BSODs (SECURITY_KERNAL_CHECK_ERROR and UNEXPECTED_STORE_EXCEPTION), I have attached the updated log collector results here.

    Cheers,
    Max
      My ComputerSystem Spec
  7.    10 Aug 2015 #7
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    maxj, are you using readyboost? If you are, turn it off.
      My ComputersSystem Spec
  8.    10 Aug 2015 #8
    Join Date : Aug 2015
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Hi Essenbe,

    I noticed that in the mini dump aswell and had to double check what ReadyBoost was. I can't see ReadyBoost in my apps when looking to uninstall it. I cannot see any ReadyBoost in the list of services either, however a quick google has linked ReadyBoost with Superfetch which I can see is a service that is running.

    Would you recommend stopping Superfetch?

    Cheers,
    Max
      My ComputerSystem Spec
  9.    10 Aug 2015 #9
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    Quote Originally Posted by maxj View Post
    Hi Essenbe,

    I noticed that in the mini dump aswell and had to double check what ReadyBoost was. I can't see ReadyBoost in my apps when looking to uninstall it. I cannot see any ReadyBoost in the list of services either, however a quick google has linked ReadyBoost with Superfetch which I can see is a service that is running.

    Would you recommend stopping Superfetch?

    Cheers,
    Max
    I don't normally. But your dump files are coming up with Readyboost as the cause. Readyboost, most time has to be turned on. If you for example, put in a flash dive and press the speed up my computer, and configure it to be used as basically 'ram'. But it is no help for most modern computers. It can also be an issue with Data Execution Prevention. Basically System Protection. Check and see if you have system protection turned on, and if so, how much space is allocated for it.

    See if this will help. right click the start button, select command prompt (Administrator) Run the sfc /scannoe again. If that shows no integrity violations, in the same command prompt window, try running Dism /Online /Cleanup-Image /RestoreHealth then press enter. It will look like it is not working and will stay on 20% for a real long time, but eventually should finish. it can take from 20 minuts to a couple of hours, depending on what it finds.
      My ComputersSystem Spec
  10.    10 Aug 2015 #10
    Join Date : Aug 2015
    Posts : 9
    Windows 10 Pro 64-bit
    Thread Starter

    Hi Essenbe,

    Ah ok.

    System Protection is turned on, and has 2% (10.00GB) allocated of which 7.29GB is currently being used.

    I will run the two commands suggested now and let you know.

    Cheers,
    Max
      My ComputerSystem Spec

 
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