Long-Term intermittent BSOD due to NTOSKRNL.EXE


  1. Posts : 2
    Windows 10 Pro
       #1

    Long-Term intermittent BSOD due to NTOSKRNL.EXE


    For the past 3-4 months I have been having intermitten BSOD crashes, without a clear reason for me. I have noticed that crashes only occur when doing a combination of gaming and utilizing the free communication application Discord. I am able to do gaming without a problem, utilize high hardware utilization programs such as Ableton or programming-related application without a problem, but when I add Discord into the mix it always seems to fail. I cannot, however, pinpoint the error to Discord or at all, and hence am wondering if someone is able to help or 'debug' the errors logs to point me in the right direction.

    The logs point me to NTOSKRNL, but this is too broad of an error to be pointed at by an amateur like me. I also have tried almost all tips online, without success.

    My computer is custom built and has the following hardware:

    -Intel i7-7700k
    -Asus motherboard, ROG, I forgot the brand model name but it is the mini-itx compliant version.
    -16GB RAM
    -GTX 1080TI
    -3 SSDs
    - Windows 10

    Thank you for your time and assistance!
      My Computer


  2. Posts : 392
    W10
       #2

    BIOS/UEFI dates from Jan of 2017 - please visit the Asus support website for your STRIX Z270I GAMING motherboard and download/install the latest available BIOS/UEFI version
    While there, please also download and install all the updated drivers available for the devices on your motherboard.

    Lot's of BSOD's in the WER section of MSINFO32, yet only 2 memory dumps were uploaded for analysis.
    Both memory dumps are STOP 0xD1 errors ( DRIVER_IRQL_NOT_LESS_OR_EQUAL )
    Both seem (IMO) to have user level program involvement just prior to the BSOD's (see the stack text).
    As such, I suggest running Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10

    Once all that's done, please post back with the results.
    While waiting for a reply, please start with these free hardware diagnostics:
    1) Memtest86 (not 86+): MemTest86 - Official Site of the x86 Memory Testing Tool

    2) SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc): How to use SeaTools for Windows | Seagate Support US

    3) Intel Processor Diagnostic Tool: Download Intel(R) Processor Diagnostic Tool
    Disregard if not using an Intel processor

    4) Furmark stress test for GPU: FurMark > Downloads
    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

    5) OCCT: OCBASE / OCCT
    Read the instructions carefully and watch your system when testing.
    If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall
      My Computer


  3. Posts : 2
    Windows 10 Pro
    Thread Starter
       #3

    After having done the BIOS and driver updates, I am no longer having this issue. Thank you for your help, JDC1!
      My Computer


 

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