Third replacement laptop; still getting random BSODs

  1. Posts : 4
    Windows 10

    Third replacement laptop; still getting random BSODs

    Hello, I am on my 3rd work issued laptop in the last 12 months. They keep replacing the laptop because they have all been receiving BSODs. Can anyone help analyze the BSOD dumps; I've attached the two latest BSODs from this 3rd laptop.

    I have not noticed any coincidence with running software or any specific tasks that cause the BSOD. They just seem to be random. The previous laptop would BSOD every couple months and became more frequent as time went on.

    Dell Latitude 5580
    Dell WD15 Docking Station
    Windows 10 LTSB
      My Computer

  2. Posts : 38,635
    windows 10 professional version 1607 build 14393.969 64 bit

    See posting instructions:
    BSOD - Posting Instructions

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer

  3. Posts : 1,312
    Windows 8.1 Enterprise x64

    First of all, you should test RAM with MemTest86 (MemTest86+ - Test RAM), and then you could use Driver Verifier with all standard settings and 2 additional settings mentioned in the article (Enable and Disable Driver Verifier in Windows 10)
      My Computer

  4. Posts : 4
    Windows 10
    Thread Starter

    Thank you for the replies thus far. I just updated the system specs with what I could. I will also try to run the V2 log collector and upload it today. I'll have to have someone from IT run it since it requires admin rights otherwise I would do it now.

    Also IT did run the built in Win10 memory test which passed. Does the built in memory test work? Should I have them run MemTest86 also?
      My Computer

  5. Posts : 38,635
    windows 10 professional version 1607 build 14393.969 64 bit

    Please upload both V2 and DM.
      My Computer

  6. Posts : 4
    Windows 10
    Thread Starter

    zbook said:
    Please upload both V2 and DM.
    V2 Log Collector output attached.

    IT wont run the DM log collector due to security concerns... What does the exe do? What information does it obtain that V2 does not? Is there a manual way to collect the additional information?
      My Computer

  7. Posts : 38,635
    windows 10 professional version 1607 build 14393.969 64 bit

    In the opening post it displayed work computer.

    Is it a University or similar?

    What testing was already performed?

    What are the plans to upgrade to the latest Windows Enterprise build?

    DM has a longer duration of time for events.
    (one BSOD dump file was dated April 25).

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) wmic recoveros set autoreboot = false
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    7) The BIOS : Version 1.13.0
    Upgrade the BIOS: 1.13.0 > 1.15.1

    8) Run Dell detect drivers > update drivers

    9) Run Dell diagnostics: (full test)

    10) For all tests / steps post images into the thread.

    11) In case there are any problems posting images > post share links using one drive, drop box, or google drive

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums

    12) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > post a separate share link into the thread using one drive, drop box, or google drive

    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 06/27/2019 16:15:44
    Size on disk: 1658 MB

    13) The computer has no restore points.
    Does the company make backup images?

    14) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    15) The logs displayed multiple:

      Log Name: System
      Source: Msidriver
      Date: 2019-07-20T11:04:27.865
      Event ID: 3
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
    MSI driver WARNING: ShutDownBinding: set packet filter failed: c00000bb
    Had the IT deprtment replaced this driver?

    See if you can find an updated driver.

    msidriver.sys Wed Jul 16 07:13:15 2014 (53C6887B)
    Msidriver    Cisco Media Services I Cisco Media Services I Kernel        Manual     Running    OK         TRUE        FALSE        8,192             28,672      0          7/16/2014 10:13:15 AM  C:\WINDOWS\system32\DRIVERS\msidriver.sys        4,096
      My Computer

  8. Posts : 4
    Windows 10
    Thread Starter

    The laptop is provided by my contractor but it is joined to a gov domain. This just means that the laptop follows the gov baseline standards and policies. The hardware (Dell Latitude 5580) was tested and approved as the standard laptop model. Each driver goes through testing and approval process before they get pushed/installed to us. Unfortunately this also means I am not able to update the drivers to the latest until the new drivers get tested and approved. The laptop already has the latest approved drivers, BIOS, and firmware. If one of those things are suspected as being the culprit I can request that they get and test the latest driver/bios/firmware to upgrade.

    Honestly I don't think they have done much of any testing/troubleshooting on this 3rd laptop. They looked at event logs, ran some diagnostics which passed, and said they would monitor the laptop. Previous troubleshooting resulted in them not figuring out the cause and replacing the laptop.

    As far as plans to upgrade the Enterprise build I do not know. It may not even be in the works yet.

    Command Prompt output:

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    B e g i n n i n g s y s t e m s c a n . T h i s p r o c e s s w i l l t a k e s o m e t i m e .

    B e g i n n i n g v e r i f i c a t i o n p h a s e o f s y s t e m s c a n .
    *removed percentage increase spam*
    V e r i f i c a t i o n 1 0 0 % c o m p l e t e .

    W i n d o w s R e s o u r c e P r o t e c t i o n d i d n o t f i n d a n y i n t e g r i t y v i o l a t i o n s .

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0

    Image Version: 10.0.14393.2457

    [== 4.5% ]
    *removed percentage increase spam*
    The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Windows.

    Stage 1: Examining basic file system structure ...
    350720 file records processed.
    File verification completed.
    12967 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    441280 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    45281 data files processed.
    CHKDSK is verifying Usn Journal...
    1284271080 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    499155967 KB total disk space.
    123824392 KB in 206025 files.
    138640 KB in 45282 indexes.
    0 KB in bad sectors.
    1687183 KB in use by the system.
    65536 KB occupied by the log file.
    373505752 KB available on disk.

    4096 bytes in each allocation unit.
    124788991 total allocation units on disk.
    93376438 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\PGPTLHT0170C\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Enterprise N 2016 LTSB|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    PGPTLHT0170C_6-27-19_MEMORY.DMP - Google Drive

    The laptop has no restore points. Our user profiles get backed up daily with commvault and restored on replacement laptops.

    I am not sure what the Cisco Media Services Interface is but I will ask and see about requesting to get an updated version approved.
      My Computer

  9. Posts : 38,635
    windows 10 professional version 1607 build 14393.969 64 bit

    The BSOD for the current computer were approximately 2 months apart.

    Please read these links on Windows driver verifier: (do not use the tool until it is communicated in the thread)

    Enable and Disable Driver Verifier in Windows 10

    Create System Restore Point in Windows 10
      My Computer


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