BSOD ntoskrnl.exe after upgrading hardware

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  1.    #1

    BSOD ntoskrnl.exe after upgrading hardware


    Hey Ten Forums

    I Recently upgraded to Zen 2, my setup looks like this

    R7 3700x (Not overclocked)
    ROG-Strix-X570-F-Gaming (Not the latest version. I got 0407, which is pretty old, but never attempted a bios upgrade, so wanted input on it)
    Corsair Vengeance LPX 3200Mhz 16gb, rated for CL 16. ( I have D.O.C.P on)
    RTX 2060 from Gigabyte
    750W PSU, don't remember name, but brand is Corsair.
    1 SSD (Boot drive) Samsung Evo 240 GB
    1 TB WD Black (Work Drive)
    2x 1B WD Blue in raid. (Game Drives)

    Everything except cpu, mobo and ram are from my old pc, and never had any issues prior to this upgrade. When I upgraded I also re-installed Windows.

    The BSOD doesn't happen too often, easily a few days in between (Though yesterday I got hit twice)

    The error codes it gives me is ntoskrnl.exe with "Critical structure Corruption". I haven't figured out what triggeres it. Happened Twice playing League of Legends, happens while I browse on Chrome, happened in Apex Legends and lastly randomly wihile exiting Wallpaper Engine. Furthermore, after the last crash it has forgotten my login infomation for platforms such as Steam and League.

    I tried to use the Driver Verifier, but it made me unable to boot my system, apparently due to LGBusEnum.sys and Ntoskrnl. Tried re-installing my Logitech driver after, didn't help.

    I did Windows Memory test and no errors appeared.

    This night I did memtest86, for some reason the screen was black when I woke up and couldn't get any life back in it. I checked my USBs logfile and could see it completed all 4 runs and no errors occurred.

    I have tried and removing Logitech drivers, unfortunately got a BSOD again.

    Here are the DMP + MemTest86
    Gofile - File sharing platform, anonymous and free

    In advance, thank you.
    DESKTOP-DFUBEUD-(2019-07-22_00-23-52).zipDESKTOP-DFUBEUD-Mon_07_22_2019__02431_44.zip

    Quick update, ran sfc /scannow and it came up with this
    Click image for larger version. 

Name:	Untitled.png 
Views:	0 
Size:	24.2 KB 
ID:	240895

    I have uploaded what I assume is the log from it. Gofile - File sharing platform, anonymous and free
    Last edited by Zethio; 4 Weeks Ago at 18:10. Reason: Lacked the log collecters
      My ComputerSystem Spec

  2.    #2

    BSOD errors are a combination of 0x109, 0x117, 0x141, 0xC4
    Memory dumps show 0x109 and 0xC4 errors
    117 and 141 are generally video errors, C4 is a Driver Verifier error

    One of the Driver Verifier memory dumps blames CorsairVBusDriver
    Please uninstall the Corsair software and see if that helps
    Code:
    CorsairVHidDriver.sys       Wed May  6 09:10:41 2015 (554A12D1)
    Corsair Virtual Device Driver (Installed with Corsair Utility Engine) http://www.corsair.com/en-us/support/downloads 
    http://www.carrona.org/drivers/driver.php?id=CorsairVHidDriver.sys
    In the event that these suggestions don't help, try these free hardware diagnostics while waiting for a reply:
    1) Memtest86 (not 86+): MemTest86 - Official Site of the x86 Memory Testing Tool

    2) SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc): How to use SeaTools for Windows | Seagate Support US

    Let us know the results and we'll move on from there.
    Good luck!
      My ComputerSystem Spec

  3.    #3

    Thanks for your response!

    I've already run Memtest86 once. I did 4 passes of it, the log file should in the original post. I am going to run a few extra passes tonight (Going to bed now, thinking about 8 passes)

    As for the Corsair with the Verifier. I tried enabling it (It's possible I've done it wrong) first it BSOD'ed over Logitech so I removed it, yet got another crash later. Tried to use verifier again, this time it blamed Corsair instead of Logitech, so I trust the result of it very little. I have uninstalled Corsair for good measure though.

    You mention 117 and 141 is usually video errors, I do find that interesting due to the fact that when I try install Nvidia drivers from their website, it tells me it's incompatible with my version of windows. I have windows 10 pro, and that is also what I upped for on their website. All around very strange. The solution I found was downloading it through GeForce Experience, rather than their website. Is it plausible the video driver is the sinner?
      My ComputerSystem Spec

  4.    #4

    It may be. I suggest:
    - uninstalling the nVidia drivers
    - using DDU (free) to ensure that all remnants are removed: Display Driver Uninstaller Download version 18.0.1.5
    (follow the directions on their page)
    - then use GeForce Experience to download/install the latest version.
      My ComputerSystem Spec

  5.    #5

    So did another 4 runs of Memtest86 (Didn't know it was the cap for the free version) no errors again.

    Since that didn't work, and scf /scannow found corruption it couldn't fix, I went ahead and formatted all my drives and re-installed Windows. Just downloaded drivers. Seems like the reason Nvidias wasn't working last time, was due to I needed DCH drivers. Now time will tell if I get BSOD again.
      My ComputerSystem Spec

  6.    #6

    Update: So due to the corrupted files according to sfc/ scannow, and the 8 memtest 86, I decided to re-install windows. Ran butter smooth no problems for about 5 days, and I thougt the issue fixed. Today I got the first crash since then, and I think I've found a pattern. For some reason it seems to be happen if I put my pc to sleep and then boot it later? I got the ntoskrnl.exe BSOD as before.
      My ComputerSystem Spec


  7.    #7

    Any progress on the video stuff? I'm still suspecting that, but want to see what happens if you try another video card.

    Did the MemTest give you errors? If so, did you remove the problem memory sticks?
      My ComputerSystem Spec

  8.    #8

    Thanks for your fast response

    Unfortunately I don't have another GPU to test with.

    No error results on the memtest. Done x2 4 passes so far. The BSOD gave the 0x109 error again.

    Found this article Nvidia GPU Fix for AMD Ryzen 3000 BSOD Is En Route and wondering if it can be related? Error seems different though as they claim it's a WHEA.
      My ComputerSystem Spec

  9.    #9

    While it's possible that it might be similar, the reports are of STOP 0x124 (WHEA errors), and there's no mention of any others.

    You can wait to see if they come up with a fix - and then try it to see if it helps you (don't know how long that's going to take)

    or

    You can purchase a video card from a shop that will let you return it for your money back (If it's not needed)..

    Good luck!
      My ComputerSystem Spec


  10. Posts : 26,536
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Which components are new and under warranty?

    The logs displayed many WHEA corrected hardware errors: (three different components)

    PCI\VEN_10DE&DEV_1ADA&SUBSYS_37CE1458&REV_A1 (Nvidia USB 3.1 extensible host controller)
    PCI\VEN_10DE&DEV_10F9&SUBSYS_37CE1458&REV_A1 (Nvidia high definition audio controller)
    PCI\VEN_10DE&DEV_1F08&SUBSYS_37CE1458&REV_A1 (Nvidia GeForce RTX 2060)


    Consider submitting a Nvidia support ticket.


    Windows driver verifier has customized settings.
    When the tool is used it often causes decreased performance and slow boot.
    Modifying the customized tests, for example running 1 instead of 19 simultaneous tests can significantly alter performance.




    Code:
    Event[8376]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-07-22T00:06:04.391
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOKAL TJENESTE
      Computer: DESKTOP-DFUBEUD
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Endpoint
    Error Source: Advanced Error Reporting (PCI Express)
    
    Primary Bus:Device:Function: 0x7:0x0:0x2
    Secondary Bus:Device:Function: 0x0:0x0:0x0
    Primary Device Name:PCI\VEN_10DE&DEV_1ADA&SUBSYS_37CE1458&REV_A1
    Secondary Device Name:

    Code:
    Event[8375]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-07-22T00:06:04.383
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOKAL TJENESTE
      Computer: DESKTOP-DFUBEUD
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Endpoint
    Error Source: Advanced Error Reporting (PCI Express)
    
    Primary Bus:Device:Function: 0x7:0x0:0x1
    Secondary Bus:Device:Function: 0x0:0x0:0x0
    Primary Device Name:PCI\VEN_10DE&DEV_10F9&SUBSYS_37CE1458&REV_A1
    Secondary Device Name:

    Code:
    Event[7446]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2019-07-21T18:19:57.266
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOKAL TJENESTE
      Computer: DESKTOP-DFUBEUD
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Legacy Endpoint
    Error Source: Advanced Error Reporting (PCI Express)
    
    Primary Bus:Device:Function: 0x7:0x0:0x0
    Secondary Bus:Device:Function: 0x0:0x0:0x0
    Primary Device Name:PCI\VEN_10DE&DEV_1F08&SUBSYS_37CE1458&REV_A1
    Secondary Device Name:
      My ComputerSystem Spec


 
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