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#21
I thought the dumps will show what is causing the BSOD in the first place. Until now I posted a lot of information and uninstalled a lot of things but what about any clue about what is causing the BSOD? Anything I've done so far made any progress with understanding the cause?
I have this pagefile settings like that since the beginning, 4 years ago, how changing it is related to the BSOD?
long generic passed - anything I should do with this info?
Post an image of the long generic results.
The page file can be re-modified after one week of computer stability (no BSOD or unexpected shutdowns/restarts).
Page file location, size, etc. can cause problems with dump file creation.
For example:
Code:Event[1424]: Log Name: System Source: volmgr Date: 2019-07-19T23:47:56.044 Event ID: 161 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-K0H9K1I Description: Dump file creation failed due to error during dump creation.Code:Event[2447]: Log Name: System Source: volmgr Date: 2019-07-21T20:28:27.513 Event ID: 161 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-K0H9K1I Description: Dump file creation failed due to error during dump creation.Code:Event[2659]: Log Name: System Source: volmgr Date: 2019-07-21T23:47:44.810 Event ID: 161 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-K0H9K1I Description: Dump file creation failed due to error during dump creation.Code:Event[2959]: Log Name: System Source: volmgr Date: 2019-07-22T23:02:38.762 Event ID: 161 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-K0H9K1I Description: Dump file creation failed due to error during dump creation.
I only have this:
Long Generic - Started 23/07/2019 00:06:54
Long Generic - Pass 23/07/2019 01:56:53
Am I missing something?
I see, but there were other dump files that were created including the big one that was over 1gb, nothing over there?
@jdc1 wrote:
All of the memory dumps are STOP 0x1 errors: BSOD Index
I'm uncertain at this point, but I suspect a hardware issue. Most likely BIOS/UEFI/memory (which can be in the CPU, in the RAM, the motherboard, or even in the video card.
Do you see any reference to the above in the dump files?
See post #15.
There was a driver identified in the memory dump.
Each BSOD crash if it creates a dump file makes the troubleshooting more efficient.
Each BSOD crash that does not create a dump file makes the troubleshooting inefficient as there is no debugging.
Please modify the settings to increase the likelihood of dump file formation.
Again, software and windows settings can be re-modified after one week of computer stability.
I understand. I will give it a day or two and see if the BSOD returns. If it does, I will do the changes and post an update.
in post 15 APC INDEX MISMATCH error I didn't see any mentioning of a driver...
It was a typo: post #19:
Bitdefender driver: atc.sys
Oh, maybe you edited it after I read it? because I only saw the (first) pagefile related part of that comment.
So if I understood correctly, at the moment there was only one suspicious thing in the dumps and that is the bitdefender. I removed every reference to it and now I'm waiting for a BSOD to happen again in order to see what's next or alternatively, never to see a BSOD (until next time)?
Regarding the pagefile, I always read that performance wise it is better to set it with a fixed size (1.5 times the memory I have) , is this still correct?
The computer environment is modified to produce BSOD during the troubleshooting.
This includes automation of the size.
Please modify the settings during the troubleshooting so that
a) the dot is moved to system managed size
b) the box is checked to automatically manage paging file size for all drives
When troubleshooting is completed you can modify any settings and install any software.
After 2 days, there was no BSOD. Maybe BitDefender was the blame here.
Now I have Windows Defender and malwarebytes free (trial is over).
Any recommendations for a decent anti virus?
Thanks a lot for the moral support. If the BSOD will be back, I'll update ofcourse.