WHEA_Uncorrectable_Error while using Chrome

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  1. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #21

    The latest dump shows:
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb386748d5028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    Code:
    2: kd> !errrec ffffb386748d5028
===============================================================================
Common Platform Error Record @ ffffb386748d5028
-------------------------------------------------------------------------------
Record Id     : 01d5ab7c70b26af3
Severity      : Fatal (1)
Length        : 936
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 12/6/2019 5:59:59 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffb386748d50a8
Section       @ ffffb386748d5180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Micro-Architectural Error
Flags         : 0x00
CPU Version   : 0x00000000000906ec
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffb386748d50f0
Section       @ ffffb386748d5240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : ec 06 09 00 00 08 10 02 - ff fb fa 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffb386748d5240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffb386748d5138
Section       @ ffffb386748d52c0
Offset        : 664
Length        : 272
Flags         : 0x00000000
Severity      : Fatal

Error         : Internal timer (Proc 2 Bank 4)
  Status      : 0xbe00000000800400
  Address     : 0xfffff80650ff116a
  Misc.       : 0xfffff80650ff116a
    This looks to be a CPU fail. I don't see a driver causing this.

    The previous dump is the same except for:

    Code:
    Error         : Internal timer (Proc 10 Bank 4)
  Status      : 0xbe00000000800400
  Address     : 0x00007ffb0d9f1028
  Misc.       : 0x00007ffb0d9f1028
    The dump before that is the same also except for this:
    Code:
    Error         : Internal timer (Proc 2 Bank 4)
  Status      : 0xbe00000000800400
  Address     : 0xfffff8013b12121c
  Misc.       : 0xfffff8013b12121c
    The older dumps form 7/10 and 7/16 are the same so it definitely looks like you have defective CPU.

    I think it's time to RMA the CPU. A new one should fix this problem.
      My Computers
    Quote Quote

  3. rubyred
    Posts : 22
    Windows 10 Pro 64 bit
    Thread Starter
       New #22

    Thank you! I'll get in touch with Intel.
      My Computer
    Quote Quote

  4. C0ZEN
    Posts : 1
    Windows 10 64 bits
       New #23

    Hi there,
    I have the exact same problem.

    This BSOD is always here on Chrome start (also on WebStorm and sometimes CS:GO).

    If you need anything from me, ask.
    We could perform some similar testing to identify the culprit
      My Computer
    Quote Quote

  6. rubyred
    Posts : 22
    Windows 10 Pro 64 bit
    Thread Starter
       New #24

    Hi C0ZEN,

    I'm sorry you're dealing with the same error. I just swapped out my old CPU for a new one, I've gotta ship the old one back to Intel in a day or so. Please let me know if you find anything out, My machine only failed when Chrome was open, and never while gaming, very strange.


    C0ZEN said:
    Hi there,
    I have the exact same problem.

    This BSOD is always here on Chrome start (also on WebStorm and sometimes CS:GO).

    If you need anything from me, ask.
    We could perform some similar testing to identify the culprit
      My Computer
    Quote Quote

  7. rubyred
    Posts : 22
    Windows 10 Pro 64 bit
    Thread Starter
       New #25

    Update: Intel wrote me a check for the defective CPU. So far the system hasn't crashed with the new CPU installed. Thanks again for all the troubleshooting expertise.
      My Computer
    Quote Quote

  8. rkhater
    Posts : 1
    Windows 10 64
       New #26

    Similar story here. Used to be BSOD, now just a freeze. But after reading around, including here, figured out the freeze ONLY seems to happen if I happen to use Chrome since last reboot. Currently testing that out, but have gone over 24hrs without a crash.
    My system has the same CPU (i9-9900k) and motherboard (MSI Meg Z390 Ace), also M2 Samsung Evo Pro NVME 1tb.

    I think MSI's Mystic Light/Dragon Center also provoked instability. Uninstalled as well as regedited out Dragon Center/Mystic Light references based on other comments. Not reinstalling.
      My Computer
    Quote Quote

  9. EXanti87
    Posts : 1
    Windows 10
       New #27

    Having the same problem only it happened while on chrome and i was on


    rkhater said:
    Similar story here. Used to be BSOD, now just a freeze. But after reading around, including here, figured out the freeze ONLY seems to happen if I happen to use Chrome since last reboot. Currently testing that out, but have gone over 24hrs without a crash.
    My system has the same CPU (i9-9900k) and motherboard (MSI Meg Z390 Ace), also M2 Samsung Evo Pro NVME 1tb.

    I think MSI's Mystic Light/Dragon Center also provoked instability. Uninstalled as well as regedited out Dragon Center/Mystic Light references based on other comments. Not reinstalling.

    Funny how i have the same components and after a month and one RMA for a motherboard i got a similar problem. Doing some stress test and going to check the for any updates. Also Dragon Center eats up too much memory
      My Computer
    Quote Quote

  10. rubyred
    Posts : 22
    Windows 10 Pro 64 bit
    Thread Starter
       New #28

    Hi All,

    In my case, it really was the CPU. I've reinstalled Dragon Center (not the lighting software) and the system hasn't crashed once since I installed the new CPU. Before I replaced the CPU it seemed like Dragon Center made the system crash more frequently.
      My Computer
    Quote Quote

 

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