BSOD on sleep/hibernate

andyhostetler · 08 Jul 2019

krzemien said:

Question that needs to be asked: do you need to have/use sleep mode on a desktop PC?

As I posted last week or so in another thread:

And unless it's enabled already you could turn hibernation on (as I did) (...). Drawback is slightly longer wake-up time (and hopefully nothing else, Windows OS does not really handle any of these sleep / hibernation modes well like Apple hardware does - IMHO, naturally).

Still, it would be good to narrow down what's the exact culprit.

Agreed. It's not necessary, but it's helpful. I upgraded to an SSD about a year ago in order to speed up Windows on an aging machine. Part of that upgrade meant sleep mode would be more useful. It's nice to be able to walk up and get it going quickly. Some initial searching before I posted showed it may be faulty memory or drive, so I wanted to rule out those for sure.

krzemien · 08 Jul 2019

Understood - then perseverance and a lot of patience will be needed I'm afraid...

(I disabled sleep modes on my PC in the first week of the ownership - PC wasn't crashing, I think, but behaved a bit like me when suddenly awoken...!)

zbook · 08 Jul 2019

The attachments did not open.
Please post new attachments.

Any file can become corrupt including the drive file system.
Running scannow checks for corruption of some operating system files.
Running restorehealth checks for corruption of the component store.
Running the chkdsk switches checks for corruption of the drive file system.

These commands can be ran very frequently and as needed for HD.

For a SSD you can run each quarter:
sfc /scannow
dism /online /cleanup-image restorehealth
chkdsk /scan

The logs displayed crashes.
These log entries happen when there are BSOD, hardware problems, or when the computer is powered off.
So report into the thread when you power off.

Code:

Event[1307]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2019-07-08T07:09:21.182
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-PQFP9T0
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[1289]:
  Log Name: System
  Source: EventLog
  Date: 2019-07-08T07:09:31.246
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-PQFP9T0
  Description: 
The previous system shutdown at 6:47:28 AM on ?7/?8/?2019 was unexpected.

The logs had displayed:

Code:

Event[510]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2019-07-06T16:38:00.969
  Event ID: 16
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-PQFP9T0
  Description: 
Windows failed to resume from hibernate with error status 0xC0000001.

When hibernation is turned off it also turns off windows fast startup.

If the computer is stable for one week (no BSOD and no unexpected shutdowns / restarts) then you can retest hibernation and fast startup settings:

For example:
If hibernation is turned on this turns on windows fast startup.
(performance/boot) are tested with both hibernation and fast startup

Windows fast startup can then be turned off.
(performance/boot) are tested with hibernation and without windows fast startup

Powercfg -h off (This shuts off hibernation which disables Windows Fast Start up)

Powercfg -h on (This turns on hibernation which enables Windows Fast Start up)

Turn On or Off Fast Startup in Windows 10: Turn On or Off Fast Startup in Windows 10

Code:

Event[562]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2019-07-06T16:53:05.141
  Event ID: 98
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-PQFP9T0
  Description: 
Volume C: (\Device\HarddiskVolume1) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.

Event[563]:
  Log Name: System
  Source: Ntfs
  Date: 2019-07-06T16:53:05.142
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-PQFP9T0
  Description: 
A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

andyhostetler · 08 Jul 2019

HP Diagnostic:
Attachment 239671 Attachment 239669 Attachment 239670

V2 attached

zbook · 08 Jul 2019

The HP hardware diagnostics was easy to download and install but it did not test some hardware components that are available using HP firmware or using a flash drive.

The HP BIOS UEFI diagnostics and the HP USB flash drive can test most hardware components.

Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.

a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 4 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
MemTest86+ - Test RAM

Make a backup image using Macrium:
Macrium Software | Your Image is Everything

Save the backup image to another disk drive or to the cloud (do not save to another partition on the same drive)

Backup and Restore with Macrium Reflect

andyhostetler · 08 Jul 2019

[QUOTE=zbook;1669039]The HP hardware diagnostics was easy to download and install but it did not test some hardware components that are available using HP firmware or using a flash drive.

The HP BIOS UEFI diagnostics and the HP USB flash drive can test most hardware components.
[\QUOTE]
I will find and use the BIOS utilities from HP.

zbook said:

Run memtest86+ version 5.01 for at least 8 passes.

I did run over 10 passes of the 5.01 MemTest86+ USB program with no errors before I originally posted. Are you advising that I run it again?

zbook said:

Make a backup image using Macrium:

I will look into this and start working on it. Would this be like writing over the whole image of the specified drive to sort of "re-seat" the data?

EDIT: Any free/open source alternatives to Macrium? Or is the trial version enough to do what I need? Thanks for your patience.

zbook · 08 Jul 2019

Windows restore points when available and when they work are useful.
Unfortunately, there are many threads in Ten Forums in which the restore points failed.

It's best to have a backup image.

The Memtest can be performed overnight.
Please perform 8 or more passes.
Use a camera or smartphone camera to take a picture and post an image.
This way all test results can be verified.

Once you have made a backup image and tested the RAM the drivers will be stress tested with more customized tests.
If there are no BSOD that will complete the use of the tool.

Read these links: (do not use the tool until it is communicated into the thread)

Enable and Disable Driver Verifier in Windows 10

https://answers.microsoft.com/en-us/...9e4c983?auth=1

andyhostetler · 09 Jul 2019

zbook said:

It's best to have a backup image.

I'll set that to run this evening.

zbook said:

The Memtest can be performed overnight.

Attachment 239792

zbook · 09 Jul 2019

Memtest86+ version 5.01: 10 passes, no errors, 4 GB RAM

Before starting windows driver verifier:
a) make a backup image
b) make a new restore point
c) learn the windows advanced troubleshooting menu commands to turn off or recover from using the tool

Plan to use the tool for 48 hours.
And then for an additional 36 hours after the last BSOD.

While using the tool there may be a decrease in computer performance an slow boot.

Start with the 3 customized simultaneous tests in the Ten Forums link.
If there are no significant performance or boot problems the number of simultaneous customized tests may be increased as in the Microsoft link.

After any BSOD run V2 and post a share link for memory.dmp

andyhostetler · 22 Jul 2019

zbook said:

After any BSOD run V2 and post a share link for memory.dmp

Sorry for the delay. I had to build a fence and attend a conference. As I mentioned before, BSODs stopped after updating everything. Instead, the computer just doesn't recover from sleep. I can press a key, wiggle the mouse, etc., and the fans spin up as normal, but the screens remain dim, and the keyboard is unresponsive, without even a light signifying Num Lock or Caps Lock. I started the Verifier tonight, and when recovering from sleep, I got the junky blue screen shown below. Also, here is a link to a .dmp file logged 7/11.
Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Attachment 241010 Attachment 241010

BSOD on sleep/hibernate

Attachments