BSOD on sleep/hibernate

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  1.    #11

    krzemien said: View Post
    Question that needs to be asked: do you need to have/use sleep mode on a desktop PC?

    As I posted last week or so in another thread:

    And unless it's enabled already you could turn hibernation on (as I did) (...). Drawback is slightly longer wake-up time (and hopefully nothing else, Windows OS does not really handle any of these sleep / hibernation modes well like Apple hardware does - IMHO, naturally).

    Still, it would be good to narrow down what's the exact culprit.
    Agreed. It's not necessary, but it's helpful. I upgraded to an SSD about a year ago in order to speed up Windows on an aging machine. Part of that upgrade meant sleep mode would be more useful. It's nice to be able to walk up and get it going quickly. Some initial searching before I posted showed it may be faulty memory or drive, so I wanted to rule out those for sure.
      My ComputerSystem Spec

  2.    #12

    Understood - then perseverance and a lot of patience will be needed I'm afraid...

    (I disabled sleep modes on my PC in the first week of the ownership - PC wasn't crashing, I think, but behaved a bit like me when suddenly awoken...!)
      My ComputersSystem Spec


  3. Posts : 26,133
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    The attachments did not open.
    Please post new attachments.

    Any file can become corrupt including the drive file system.
    Running scannow checks for corruption of some operating system files.
    Running restorehealth checks for corruption of the component store.
    Running the chkdsk switches checks for corruption of the drive file system.

    These commands can be ran very frequently and as needed for HD.


    For a SSD you can run each quarter:
    sfc /scannow
    dism /online /cleanup-image restorehealth
    chkdsk /scan

    The logs displayed crashes.
    These log entries happen when there are BSOD, hardware problems, or when the computer is powered off.
    So report into the thread when you power off.

    Code:
    Event[1307]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2019-07-08T07:09:21.182
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-PQFP9T0
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Code:
    Event[1289]:
      Log Name: System
      Source: EventLog
      Date: 2019-07-08T07:09:31.246
      Event ID: 6008
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-PQFP9T0
      Description: 
    The previous system shutdown at 6:47:28 AM on ?7/?8/?2019 was unexpected.



    The logs had displayed:

    Code:
    Event[510]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2019-07-06T16:38:00.969
      Event ID: 16
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-PQFP9T0
      Description: 
    Windows failed to resume from hibernate with error status 0xC0000001.


    When hibernation is turned off it also turns off windows fast startup.

    If the computer is stable for one week (no BSOD and no unexpected shutdowns / restarts) then you can retest hibernation and fast startup settings:

    For example:
    If hibernation is turned on this turns on windows fast startup.
    (performance/boot) are tested with both hibernation and fast startup

    Windows fast startup can then be turned off.
    (performance/boot) are tested with hibernation and without windows fast startup

    Powercfg -h off (This shuts off hibernation which disables Windows Fast Start up)

    Powercfg -h on (This turns on hibernation which enables Windows Fast Start up)

    Turn On or Off Fast Startup in Windows 10: Turn On or Off Fast Startup in Windows 10





    Code:
    Event[562]:
      Log Name: System
      Source: Microsoft-Windows-Ntfs
      Date: 2019-07-06T16:53:05.141
      Event ID: 98
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-PQFP9T0
      Description: 
    Volume C: (\Device\HarddiskVolume1) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
    
    Event[563]:
      Log Name: System
      Source: Ntfs
      Date: 2019-07-06T16:53:05.142
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-PQFP9T0
      Description: 
    A corruption was discovered in the file system structure on volume C:.
    
    The exact nature of the corruption is unknown.  The file system structures need to be scanned online.
      My ComputerSystem Spec

  4.    #14

    Attachments


    HP Diagnostic:
    Click image for larger version. 

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ID:	239670

    V2 attached
    BSOD on sleep/hibernate Attached Files
      My ComputerSystem Spec


  5. Posts : 26,133
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The HP hardware diagnostics was easy to download and install but it did not test some hardware components that are available using HP firmware or using a flash drive.

    The HP BIOS UEFI diagnostics and the HP USB flash drive can test most hardware components.

    Run memtest86+ version 5.01 for at least 8 passes.
    Memtest86+ - Advanced Memory Diagnostic Tool
    This may take hours so plan to run it overnight.

    a) Please make sure you use the Memtest86+ version 5.01 with the link below.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The testing is done not by time but by passes.
    The more passes the better.
    There are a significant number of false negatives if fewer than 8 passes are made.
    A false negative is a test pass when there is malfunctioning RAM.
    There is 4 GB of RAM on the computer.
    Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
    Just 1 error is a fail and you can abort testing.
    Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.

    b) When Memtest86+ version 5.01 has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
    https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
    MemTest86+ - Test RAM



    Make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    Save the backup image to another disk drive or to the cloud (do not save to another partition on the same drive)

    Backup and Restore with Macrium Reflect
      My ComputerSystem Spec

  6.    #16

    [QUOTE=zbook;1669039]The HP hardware diagnostics was easy to download and install but it did not test some hardware components that are available using HP firmware or using a flash drive.

    The HP BIOS UEFI diagnostics and the HP USB flash drive can test most hardware components.
    [\QUOTE]
    I will find and use the BIOS utilities from HP.

    zbook said: View Post
    Run memtest86+ version 5.01 for at least 8 passes.
    I did run over 10 passes of the 5.01 MemTest86+ USB program with no errors before I originally posted. Are you advising that I run it again?


    zbook said: View Post
    Make a backup image using Macrium:
    I will look into this and start working on it. Would this be like writing over the whole image of the specified drive to sort of "re-seat" the data?

    EDIT: Any free/open source alternatives to Macrium? Or is the trial version enough to do what I need? Thanks for your patience.
      My ComputerSystem Spec



  7. Posts : 26,133
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Windows restore points when available and when they work are useful.
    Unfortunately, there are many threads in Ten Forums in which the restore points failed.

    It's best to have a backup image.

    The Memtest can be performed overnight.
    Please perform 8 or more passes.
    Use a camera or smartphone camera to take a picture and post an image.
    This way all test results can be verified.

    Once you have made a backup image and tested the RAM the drivers will be stress tested with more customized tests.
    If there are no BSOD that will complete the use of the tool.


    Read these links: (do not use the tool until it is communicated into the thread)

    Enable and Disable Driver Verifier in Windows 10

    https://answers.microsoft.com/en-us/...9e4c983?auth=1
      My ComputerSystem Spec

  8.    #18

    zbook said: View Post
    It's best to have a backup image.
    I'll set that to run this evening.

    zbook said: View Post
    The Memtest can be performed overnight.
    Click image for larger version. 

Name:	MemTest86+.JPG 
Views:	0 
Size:	2.12 MB 
ID:	239792
      My ComputerSystem Spec


  9. Posts : 26,133
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Memtest86+ version 5.01: 10 passes, no errors, 4 GB RAM

    Before starting windows driver verifier:
    a) make a backup image
    b) make a new restore point
    c) learn the windows advanced troubleshooting menu commands to turn off or recover from using the tool

    Plan to use the tool for 48 hours.
    And then for an additional 36 hours after the last BSOD.

    While using the tool there may be a decrease in computer performance an slow boot.

    Start with the 3 customized simultaneous tests in the Ten Forums link.
    If there are no significant performance or boot problems the number of simultaneous customized tests may be increased as in the Microsoft link.

    After any BSOD run V2 and post a share link for memory.dmp
      My ComputerSystem Spec

  10.    #20

    zbook said: View Post
    After any BSOD run V2 and post a share link for memory.dmp
    Sorry for the delay. I had to build a fence and attend a conference. As I mentioned before, BSODs stopped after updating everything. Instead, the computer just doesn't recover from sleep. I can press a key, wiggle the mouse, etc., and the fans spin up as normal, but the screens remain dim, and the keyboard is unresponsive, without even a light signifying Num Lock or Caps Lock. I started the Verifier tonight, and when recovering from sleep, I got the junky blue screen shown below. Also, here is a link to a .dmp file logged 7/11.
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Click image for larger version. 

Name:	7-22 crash.jpg 
Views:	0 
Size:	1.77 MB 
ID:	241010Click image for larger version. 

Name:	7-22 crash.jpg 
Views:	0 
Size:	1.77 MB 
ID:	241010
      My ComputerSystem Spec


 
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