BSOD Often & freezes

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  1.    #1

    BSOD Often & freezes

    My computer has been crashing the past few weeks since installation and either freezes or BSOD. Until today the BSOD has frozen on 0% and not given me dump files, despite being set up to. It crashed today and I now have a minidump file - please see attached.
    Thanks in advance!

    - - - Updated - - -

    Sorry - I meant to attach the log files.
      My ComputerSystem Spec

  2.    #2

    Hard drive is overfull - Only about 1% free space. There should be at least 15% free space for optimum performance - but you can usually get away with just 10% and won't notice any performance problems. Overfull hard drives can cause the problems that you've described.

    I do not see a minidump in the attached reports. There is mention of a large MEMORY.DMP dump file in the root of your C: drive though. If you can locate it on your system (in C:\Windows\Minidump folder), please zip it up and upload it with your next post.

    MSINFO32 shows a problem with your Realtek Audio driver.
    I'd suggest downloading and installing the most up to date driver from the Realtek website: REALTEK

    MSINFO32 also shows only 2 BSOD's - but many, many Live Kernel Events (these are most likely the Event ID 41 events)
    Once you've freed up the free space, then (if the freezes continue), I'd first check the temps on your system (I like this free tool: HWiNFO - Professional System Information and Diagnostics )
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 14,251
    Windows 10 Pro

    jdc1 said: View Post
    MSINFO32 also shows only 2 BSOD's - but many, many Live Kernel Events (these are most likely the Event ID 41 events)
    I assume you mean a 141 LKE, because an event ID 41 is an unexpected shutdown.
      My ComputersSystem Spec

  4.    #4

    In general I find that systems that present with Event ID 41 errors will have lot's of Live Kernel Event errors in the MSINFO32
    In my experience, the 0x141 is less likely to spit the Live Kernel Event errors.

    In the past I've seen these primarily associated with hardware errors.
    But, in this case, it may be that the overfull hard drive has caused the system to crash.
    I haven't seen crashing issues with overfull drives in a long, long time - but it is still possible.
      My ComputerSystem Spec

  5.    #5

    Thanks for the replies! It just crashed once I'd typed out a reply...
    Updated driver, cleared space and still crashing. The Kernal Power will be due to me having to force restart the computer as it usually freezes on BSOD rather than dumping and restarting.

    Here are the latest minidump and dump:
      My ComputerSystem Spec

  6.    #6

    How much free space now?

    3 memory dumps - 2 showing HAL errors (most likely hardware) and one showing video (STOP 0x116) on Intel card.

    Here's a page (it hasn't been updated in a while) on how to troubleshoot these errors: Video TDR Troubleshooting

    If it turns out that the onboard graphics is bad - you may be able to disable it and install an add-on card to take it's place.
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 14,251
    Windows 10 Pro

    2 0x9C, 1 0x124 and 1 0x116.
    Almost sounds like a motherboard issue.
      My ComputersSystem Spec

  8.    #8

    It's got 25gb free now - I'll try another graphics card tomorrow and see how it goes. It does sometimes freeze and flicker then return or BSOD, so gpu related could be it. It's a new motherboard so I could return it if I need to but the store is often awkward about returns!
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 14,251
    Windows 10 Pro

    Please see if you can free up more space.
      My ComputersSystem Spec

  10.    #10

    I've cleared 55GB now so I'll see how it goes!
      My ComputerSystem Spec

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