BSOD Often & freezes

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  1. jdc1
    Posts : 392
    W10
       New #11

    Interestingly, as I recall, the STOP 0x9C was last used with XP and was replaced by the STOP 0x124 in Vista and later versions
    I most often see it when a hardware problem occurs.

    The same goes for the STOP 0x124. It's most often seen with hardware errors - but there have been instances where it is caused by software (caused a big battle among BSOD enthusiasts back in the Vista days :0)

    The STOP 0x116 error can be either hardware or software - but typically it's related to graphics cards
    As this motherboard has built in Intel graphics, it's the likely culprit here.
    Since you can't remove the Intel card, the best hardware test would be to uninstall the Intel card (and disable it in the UEFI/BIOS) - then try another card in one of the PCIe slots.

    It has been my experience that a broken hard drive can cause problems with a system even if it's not being used.
    As such, one has to wonder if this is a possibility with video cards also.
    As such, I always recommend testing with a card that won't cost you any money. If you must purchase one, please be sure to purchase it from a shop that will allow you to return it for your money back.

    Finally, if you're going to return the motherboard, make a full backup and an image of your hard drive(s).
    Most places that accept motherboard returns will insist upon a wipe of the hard drive and a clean install of Windows BEFORE they'll accept the return (and they will check it when they get it back).
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #12

    0x9C is technically deprecated yes, but because the 0x124 depends on a few things which aren't always present (WHEA initialized and errors in the registers of the core(s) that rendezvous) 0x9C is still needed sometimes.

    0x9C and 0x124 are both hardware errors, 0x124 essentially implies that the CPU reported a hardware error that could not be corrected, in the case of the one present in the dumps the CPU reported an unknown error and I doubt we'll be able to find much more, but the reason for the hardware error can be all kinds of things even though it is a hardware error.

    The STOP 0x116 error can be either hardware or software - but typically it's related to graphics cards
    As this motherboard has built in Intel graphics, it's the likely culprit here.
    Because the 0x116 error name is video tdr error I think it is safe to say that it is always related to the graphics card. Still, it may not be actually the GPU or its drivers causing it.
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  4. jdc1
    Posts : 392
    W10
       New #13

    In the Vista days it was assumed that a STOP 0x124 was only a hardware error. This was proven untrue by several analysts.

    A STOP 0x124 error is essentially an error reported to Windows by another hardware device (most commonly it is the CPU). Back then the documentation implied (I can't locate it now) that other devices could also present errors to the OS.
    Information here from H2SO4: Stop 0x124 - what it means and what to try - Windows 7 Help Forums

    Here Arc appears to have found a 0x124 caused by a software component: Random BSOD while playing or exiting games Solved - Windows 7 Help Forums
    And they confirm it here: Stop 0x124 - what it means and what to try - Windows 7 Help Forums

    Finally, the Video TDR error is (IMO) always related to graphics - and one must troubleshoot the graphics card software and hardware. There's a lot of suggestions in this page (it's from 2017): Video TDR Troubleshooting
    But, after all is said and done it essentially devolves to (IME):
    - cleanly uninstall the video drivers
    - install a fresh copy of the latest video chip manufacturer's drivers (AMD, nVidia, Intel)
    - If that doesn't fix it - try another video card
    BUT - there are other programs that can hook into the video drivers and cause problems - so it's not always as simple as that :)
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #14

    Vista, whenever someone says that I feel way too young to be here. I've only started BSOD troubleshooting 1 to 2 years before Windows 10 came out, so I can't say anything about the Vista days.

    I'd say approximately 95% of all 0x124 I've seen are reported errors by the CPU, then you also have bus errors and boot errors sharing the 5%. I find bus errors the most fun, because they are fairly precise in the showing the cause.

    @roberttodds, this is just a friendly reminder to let us know how it goes
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  7. jdc1
    Posts : 392
    W10
       New #15

    I remember the days where Bill Castner (Microsoft MVP) and CPC2004 were the only people helping with users BSOD's. This was around 2005/6.

    I've met Bill and he was an amazing man. He switched his emphasis to malware and dropped out of the MVP program a long time ago.

    CPC2004 was a phantom and was hard to get a "read" on. I believe they were a hardware developer (due to their in-depth knowledge of BSOD debugging) from somewhere in SE Asia, and they'd drop in with amazing insights when we were trying to help with BSOD's. They disappeared back then (although I've found traces as recent as 2014) and I haven't seen/heard of them since.
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  8. roberttodds
    Posts : 7
    Windows 10
    Thread Starter
       New #16

    I've tried using a GT 710 card instead (with nvidia drivers) and it still crashed... any more ideas? I have 63gb free.
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  9. axe0
    Posts : 14,903
    Windows 10 Pro
       New #17

    Considering there's only 1 GPU slot present on your motherboard, so any additional testing with the GPU is best done with another pc, I am really starting to think this is a motherboard issue.

    Also considering what you mentioned in the OP, issues with dump generation, is not even close to the GPU. It's closer to the RAM, HDD, CPU or motherboard commonly.

    From the eventlog I noticed you scanned your drive for issues, which there were but they got resolved.
    I also noticed the following events
    Code:
    2019-07-02T20:15:26.205		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-07-02T20:15:26.205		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-07-01T20:05:42.102		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-07-01T20:05:42.102		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-27T15:05:33.790		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-27T15:05:33.790		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-26T13:23:47.587		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-26T13:23:47.587		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-25T11:25:26.090		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-25T11:25:26.090		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-24T09:45:48.368		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-24T09:45:48.368		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-20T23:31:12.495		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-20T23:31:12.495		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-17T20:41:52.197		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-17T20:41:52.197		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-13T17:04:07.078		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-13T17:04:07.078		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-12T16:45:19.182		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-12T16:45:19.182		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-11T14:46:09.962		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-11T14:46:09.962		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-10T13:55:15.311		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-10T13:55:15.311		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-06T12:01:49.751		AMLI: ACPI BIOS is attempting to read from an illegal IO port address (0x75), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
2019-06-06T12:01:49.751		AMLI: ACPI BIOS is attempting to write to an illegal IO port address (0x74), which lies in the 0x74 - 0x76 protected address range. This could lead to system instability. Please contact your system vendor for technical assistance.
    Please update your BIOS to the latest version.
    Support For B360M BAZOOKA | Motherboard - The world leader in motherboard design | MSI Global
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  10. roberttodds
    Posts : 7
    Windows 10
    Thread Starter
       New #18

    I've updated the BIOS and it's still crashing. I hope I don't have to return the MB as the store are awkward with returns but maybe I need to? Can I do anything to prove to them it's broken?
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  12. jdc1
    Posts : 392
    W10
       New #19

    You'll have to check with the store for what their return policy is.

    Most OEM's (manufacturers) will only accept motherboard returns if you have done a full, clean install of Windows (and the problem is still present afterwards)
    - if they provide recovery media, then they'll insist that you use that to do the clean install
    - if they don't provide recovery media, then they'll insist on a fresh download of the W10 USB Media Creation Tool and putting it on a USB drive
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  13. roberttodds
    Posts : 7
    Windows 10
    Thread Starter
       New #20

    I'll try the W10 media creation first then ask them thanks.
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