DPC Watchdog Violation with xboxgip.sys driver

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  1. Posts : 26,133
    windows 10 professional version 1607 build 14393.969 64 bit
       #31

    Please uninstall all hardware and software related to:

    ENE TECHNOLOGY INC

    Code:
    ENE IO Driver                                                 1.0.0                ENE TECHNOLOGY INC.                  20190704   
    ENE RGB HAL                                                   1.00.09              Ene Tech.

    Code:
    Event[1035]:
      Log Name: System
      Source: Service Control Manager
      Date: 2019-07-04T20:37:24.578
      Event ID: 7045
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Bilal-PC
      Description: 
    A service was installed in the system.
    
    Service Name:  EneIo
    Service File Name:  C:\Windows\system32\drivers\ene.sys
    Service Type:  kernel mode driver
    Service Start Type:  system start
    Service Account:
    Code:
    Event[1037]:
      Log Name: System
      Source: Service Control Manager
      Date: 2019-07-04T20:37:24.585
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Bilal-PC
      Description: 
    The EneIo service failed to start due to the following error: 
    Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 8,193
    Windows 10 Pro X64 1903 189362.439
       #32

    Ignore my post about Collected data shows InstallDate : 02/07/2019 22:19:21. I get confused some times when the day and the month are reversed and read it as February 7th instead of July 2nd.
      My ComputersSystem Spec

  3.    #33

    Click image for larger version. 

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ID:	239385 Click image for larger version. 

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ID:	239387BILAL-PC-(2019-07-05_18-17-24).zip
    @zbook that is what you asked for. None of the bsod will generate the dump and they all stay stuck at 0%

    I did some stuff @zbook
    I enabled driver verifier and started to remove hardware one by one, e.g. ethernet cable, keyboard, mouse and plugging hdmi into my mobo. Crashed on all of them with system fault in non paged area and no stop code when my xbox adapter is not inserted and when my controller is not cabled in. Ene.sys seems to be related to aura sync which i have installed look here Question - Getting Various BSOD's | Tom's Hardware Forum
    I will go ahead and uninstall the aura software and enable driver verifier. i will also begin uploading the big dump from the previous bsod
      My ComputerSystem Spec


  4. Posts : 26,133
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    For startup and recovery system failure:
    a) uncheck automatically restart
    b) change complete memory dump to automatic memory dump
    c) reboot to maintain settings

    Immediately after any dump:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My ComputerSystem Spec

  5.    #35

    zbook said: View Post
    For startup and recovery system failure:
    a) uncheck automatically restart
    b) change complete memory dump to automatic memory dump
    c) reboot to maintain settings

    Immediately after any dump:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    here is my latest log. The dump file still did not generate, so something other than eni.sys is causing those bsods. Now that i have eliminated hardware as the problem i am going to uninstall messy software like cam, icue one by one tomorrow. I am still having bsod after removing the asus driver (eni.sys) but it gives me nothing about the xbox controller. I am going to put driver verifier on one last time today and connect my controller once signed in with eni.sys removed. I have noticed i do not crash at all in safe mode

    - - - Updated - - -

    Ok so my last test is run driver verifier with eni.sys gone, still gives me the error fault in non paged area with xboxgip.sys causing it. frustratingly again no dump. Here is my v2
    DPC Watchdog Violation with xboxgip.sys driver Attached Files
      My ComputerSystem Spec


  6. Posts : 26,133
    windows 10 professional version 1607 build 14393.969 64 bit
       #36

    Multiple memory dump debugging may be useful in finding the misbehaving driver(s).

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 07/05/2019 16:38:35
    Size on disk: 1460 MB
      My ComputerSystem Spec


  7.    #37

    zbook said: View Post
    Uninstall Xbox hardware and drivers:

    Perform these steps in sequence:

    a) Use the built-in troubleshooter:
    In Device Manager, double-click Xbox 360 Controller for Windows.
    Select Troubleshoot, and then follow the steps provided.


    b) Remove and then redetect the controller:
    Right-click Xbox 360 Controller for Windows, and then select Uninstall.
    In the Action menu, select Scan for hardware changes.


    c) Try updating the driver:
    Double-click Xbox 360 Controller for Windows.
    On the Driver tab, select Update Driver.



    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    zbook said: View Post
    Multiple memory dump debugging may be useful in finding the misbehaving driver(s).

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 07/05/2019 16:38:35
    Size on disk: 1460 MB
    That one is still uploading, I'll check it later

    - - - Updated - - -

    zbook said: View Post
    Multiple memory dump debugging may be useful in finding the misbehaving driver(s).

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 07/05/2019 16:38:35
    Size on disk: 1460 MB
    hi here is the link to the big dump https://drive.google.com/file/d/1huy...ew?usp=sharing sorry it took so long

    - - - Updated - - -

    Ok i was interested so i done some more testing, i ran driver verifier on xboxgip.sys only, then i did some basic action, like logon, load startup items and then connect controller. then i moved my mouse, when i move to click on something like a tab or pinned shortcut on taskbar or ethernet adapter in tray and pressed click on my mouse it crashed then. Interestingly it also crashed without me doing anything. I hope that helps find a solution. I am actually going to test the adapter on another pc now
      My ComputerSystem Spec


  8. Posts : 248
    Windows 8.1 Enterprise x64
       #38

    Code:
    0: kd> !dpcs
    CPU Type      KDPC       Function
     0: Normal  : 0xffffbf8f83c066e8 0xfffff80044fd42d0 dxgkrnl!DpiFdoDpcForIsr
     0: Normal  : 0xffffbf8f83e6c3f8 0xfffff8003da4f130 ndis!ndisInterruptDpc
     0: Normal  : 0xfffff80037c36320 0xfffff80037826490 nt!PpmCheckPeriodicStart
     0: Normal  : 0xfffff80037c4aa80 0xfffff80037902600 nt!KiBalanceSetManagerDeferredRoutine
     0: Normal  : 0xffffbf8f853e4a98 0xfffff8003da4f130 ndis!ndisInterruptDpc
    
     1: Normal  : 0xffffbf8f83dd6da8 0xfffff8004d941010 HDAudBus!HdaController::NotificationDpc
    Drivers with suspended DPC are:
    dxgkrnl (graphic driver, the one you have seems to be in the newest version)
    ndis (update drivers from LAN card (Download Intel(R) Network Adapter Driver for Windows(R) 10), Wi-Fi and Bluetooth (check in Snappy Driver Download), as well as update ProtonVPN to the latest version (check updates in program). Also, get rid of the outdated WinPcap library and replace it with the Npcap library (Npcap: Windows Packet Capture Library & Driver))
    HDAudBus (install the latest drivers for your sound card (check in Snappy Driver Download))
      My ComputerSystem Spec

  9.    #39

    Ok i was interested so i done some more testing, i ran driver verifier on xboxgip.sys only, then i did some basic action, like logon, load startup items and then connect controller. then i moved my mouse, when i move to click on something like a tab or pinned shortcut on taskbar or ethernet adapter in tray and pressed click on my mouse it crashed then. Interestingly it also crashed without me doing anything. I hope that helps find a solution. I am actually going to test the adapter on another pc now

    - - - Updated - - -

    I have found something, i dont know why i did not try this earlier. I have a prebuilt hp with a nvidia card inside and no silly rgb software, i connected the adapter to that, paired the controller, ran xboxgip on driver verifier and boom exact same behavior i just recorded, only difference i get a hp screen and not a blue screen. I will still update those drivers, hopefully i can confirm its my adapter and not my controller when my new adapter arrives
      My ComputerSystem Spec


  10. Posts : 26,133
    windows 10 professional version 1607 build 14393.969 64 bit
       #40

    Windbg, whocrashed, bluescreenview, etc. can all display drivers not causing the crashes.

    When available memory dumps may be more useful in troubleshooting the BSOD crashes.

    Whenever possible immediately save the memory.dmp files > zip > post share links into the thread
      My ComputerSystem Spec


 
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