BSOD during games or internet browsing.  

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  1. Posts : 5
    Windows 10 Pro version 1709 build 16299.1127 64 bit.
       #1

    BSOD during games or internet browsing.


    Hey, I have been getting some random BSOD for the last 5 days and have failed to fix it.
    These are the errors I have been getting.

    - system_service_exception (netio.sys)
    - system_service_exception
    - faulty_hardware_corrupted_page
    - memory_management

    The last 3 ones were one system_service_exception and then two memory_management

    I got my last BSOD today after 2 days without getting any.

    I have attached the V2 logs.

    Any help is appreciated!
      My Computer


  2. Posts : 40,856
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    1) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    2) The Windows 10 build is 16299 or 1709.
    Were there multiple Windows upgrade failures or were you able to block windows upgrades?

    3) Increase the free space on the Windows drive so that the free space is > 30 GB

    Code:
          Drive: C:
     Free Space: 26.5 GB
    Total Space: 113.9 GB
    File System: NTFS
          Model: KINGSTON SV300S37A120G
    
          Drive: D:
     Free Space: 31.5 GB
    Total Space: 453.6 GB
    File System: NTFS
          Model: Hitachi HTS545050A7E380

    4) Post a share link into the thread using one drive, drop box, or google drive for C:\windows\memory.dmp

    Code:
    Crash dump found at C:\WINDOWS\MEMORY.DMP
    Creation date: 06/22/2019 23:12:15
    Size on disk: 677 MB


    5) Turn off Windows fast statup:

    Turn On or Off Fast Startup in Windows 10

    6) Open administrative command prompt and type or copy and paste:
    7) sfc /scannow
    8) dism /online /cleanup-image /restorehealth
    9) chkdsk /scan
    10) wmic recoveros set autoreboot = false
    11) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    12) Make sure that there is no over clocking while troubleshooting.

    13) Sometimes there are problems in the bios that produce bsod.

    The BIOS: Version/Date American Megatrends Inc. 2106, 10/20/2014


    14) Upgrade the BIOS: 2106 > 2201
    H81M-A/BR Driver & Tools | Placas-mae | ASUS Brasil


    15) To ensure that there are no improper bios settings please reset the bios.

    16) Sometimes there can be failure to boot after resetting the bios.

    17) Backup the computer files to another drive or to the cloud.

    18) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free

    19) Create a brand new restore point.
    Create System Restore Point in Windows 10

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how...bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow


    20) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    21) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    22) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  3. Posts : 5
    Windows 10 Pro version 1709 build 16299.1127 64 bit.
    Thread Starter
       #3

    I updated the system specs.

    I did block windows upgrade and I update it weekly.

    Turned off fast start up

    Heres the Memory.dmp

    Doing step 7/8/9 right now.

    Screenshots you asked also.
      My Computer


  4. Posts : 40,856
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) For startup and recovery system failure:
    a) uncheck automatically restart if not already unchecked
    b) reboot to maintain settings

    2) For Virtual memory:
    a) move the dot from custom size to system managed size
    b) check the box to Automatically manage paging file size for all drives
    c) reboot to maintain settings

    3) One reboot can be performed for the changes

    4) Check the Windows drive throughout the thread to make sure the free space remains > 30 GB
      My Computer


  5. Posts : 5
    Windows 10 Pro version 1709 build 16299.1127 64 bit.
    Thread Starter
       #5

    Microsoft Windows [Version 10.0.16299.1127]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.

    The system file repair changes will take effect after the next reboot.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.1127

    [===========================87.4%================== ]
    Error: 3017

    The requested operation failed. A system reboot is required to roll back changes made.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    499200 file records processed.
    File verification completed.
    13185 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    32796 reparse records processed.
    598656 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    32796 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    49729 data files processed.
    CHKDSK is verifying Usn Journal...
    34637424 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    116639743 KB total disk space.
    89530796 KB in 341591 files.
    179432 KB in 49730 indexes.
    0 KB in bad sectors.
    610899 KB in use by the system.
    65536 KB occupied by the log file.
    26318616 KB available on disk.

    4096 bytes in each allocation unit.
    29159935 total allocation units on disk.
    6579654 allocation units available on disk.

    Shall I do another DISM after reboot?

    Did the virtual memory step and the drive free space step.
      My Computer


  6. Posts : 40,856
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Code:
    Windows Resource Protection found corrupt files and successfully repaired
    them
    Code:
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15
    
    Image Version: 10.0.16299.1127
    
    [===========================87.4%================== ]
    Error: 3017
    
    The requested operation failed. A system reboot is required to roll back changes made.

    1) Are you interested in upgrading windows to 1803, 1809, or 1903?


    2) Open administrative command prompt and copy and paste:

    3) findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
    4) dism /online /cleanup-image /scanhealth
    5) dism /online /cleanup-image /restorehealth
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    7) Find the new text file on the desktop > post a share link into the thread
      My Computer


  7. Posts : 5
    Windows 10 Pro version 1709 build 16299.1127 64 bit.
    Thread Starter
       #7

    Upgrading to 1803, 1809, or 1903 would require a clean install? Since I'm not seeing it in windows update.

    I did sfcdetails and the file is blank. I can upload the CBS log if you want.

    Microsoft Windows [Version 10.0.16299.1127]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.1127

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.1127

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
      My Computer


  8. Posts : 40,856
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Upgrading Windows can be attempted / performed with the applicable iso: 1903, 1809, or 1803

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  9. Posts : 5
    Windows 10 Pro version 1709 build 16299.1127 64 bit.
    Thread Starter
       #9

    Hello again, after 3 days without getting any errors I got another bsod, memory_management again.
    I didn't update my bios since I'm kinda on a busy week at uni but I'll do it as soon as I have time.

    Heres the memory.dmp MEMORY.DMP - Google Drive

    V2 log attached also.
      My Computer


  10. Posts : 1,539
    Windows 8.1 Enterprise x64
       #10

    1. Run Driver Verifier
    2. Select "Select standard settings"
    3. Select "Select driver names from a list"
    4. Select all drivers except Microsoft drivers
    5. Reboot computer
      My Computer


 

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