Potential BSOD while playing Dead By Daylight


  1. Posts : 11
    Microsoft Windows 10 Home OEM (64-bit)
       #1

    Potential BSOD while playing Dead By Daylight


    I don't really have much information to go off of, will update as I learn more.
    Attachment 237935
      My Computer


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2

    Well, due to problems with symbols that are in the external symbol provider (Microsoft) I can not analyze your memory dump. Your system version seems to be this problematic in debugging, therefore I recommend you to update Windows 10 to version 1903 (https://support.microsoft.com/pl-pl/...date-assistant)
      My Computer


  3. Posts : 11
    Microsoft Windows 10 Home OEM (64-bit)
    Thread Starter
       #3

    I have updated my windows version, here is a new log
    Attachment 238125
      My Computer


  4. Posts : 41,463
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    2) Run Memtest86 version 8.2 for 4 passes:
    MemTest86 - Official Site of the x86 Memory Testing Tool

    3) Repeat the testing so that there are a total of 8 passes.

    4) Find a camera or smartphone camera > take pictures of each test result > post images into the thread

    5) The software has a option to create a text file. Please post share links for the text files so that both images and text files are posted for each test.

    6) Read these links on Windows driver verifier: (do not use the tool until it is communicated in the thread)
    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983
      My Computer


  5. Posts : 1,538
    Windows 8.1 Enterprise x64
       #5

    Zip does not contain dump files. At the moment I can only recommend updating the firmware to the ssd disk (SSD Tools & Software | Download | Samsung V-NAND SSD | Samsung Semiconductor Global Website)
      My Computer


  6. Posts : 11
    Microsoft Windows 10 Home OEM (64-bit)
    Thread Starter
       #6

    http://file:///E:/EFI/BOOT/MemTest86...25-203807.html
    I updated my SSD firmware, and ran the first four passes of the memtestAttachment 238403Attachment 238404
    I was unable to locate my Memory Dump, the directory you told me to look for wasn't there.
    In the meantime, do you know any other location for the dump?
    *Edit Added text files for first pass.
      My Computer


  7. Posts : 41,463
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    See step #5.
    When available post a share link for the text file.

    In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


    If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread



    For memory testing memtest86 it had free testing for 8 passes that is now for a fee.
    The free method only uses 4 passes.

    Cumulative testing is better but is unavailable for 8 passes on the free version.

    Make sure that two tests are performed for 4 passes each.
      My Computer


  8. Posts : 11
    Microsoft Windows 10 Home OEM (64-bit)
    Thread Starter
       #8

    Attachment 238405Attachment 238406
    Requested pictures for A & B.
    Added link to text file to previous post
      My Computer


  9. Posts : 41,463
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    1) For startup and recovery system failure:
    a) uncheck automatically restart
    b) change kernel to automatic memory dump

    2) For Virtual Memory :
    a) check the box to automatically manage paging file size for all drives

    3) Reboot to maintain settings

    4) The file did not open. For share links please use one drive, drop box, or google drive.
      My Computer


 

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