Random crashing, no BSoD

  1.    #1

    Random crashing, no BSoD


    Hello,

    My computer has been crashing since a few weeks ago, I don't remember what significant changes I've made. I did follow this guide to remove bloatware and just making Windows 10 lighter. I followed every instruction except the applications he proposed.

    What makes this issue harder is that upon crashing, there's no BSoD; I don't think I have any log files over BSoDs. I know this thread is about solving BSoDs, but I don't think the other threads are more suited than this one.

    The crashing happens out of nowhere, so as I am writing this thread, It can crash. It mainly happens when I'm using Adobe Premiere Pro or After Effects, they are resource heavy programs. However, the chances of crashing is lower when I'm playing games.

    I have a setup with two storage drives: one SSD for my OS and one HDD for the big files. I have switched my old HDD which was faulty for another one. The crashing happens on the switched one too. I decided to unplug the HDD so that my SSD is the only active one, still having crashes but it seems to be less frequent.

    I have the file provided by the V2 Log Collector in the attachments.
    Random crashing, no BSoD Attached Files
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 15,033
    Windows 10 Pro x64 Build 1809
       #2

    Hi Aqryllic

    What version / build of 10 are you running?

    If you check Windows updates what has been installed, in particular Drivers at the bottom of history.

    Did nVidia install a new graphics driver? Can be checked in Device manager, properties of adapter, Details tab, Set Property drop down to Install date.

    Is Reliability history reporting anything of substance? Click Start, type reliability History, click app.

    If you use a clean boot, not clean install, does the device crash?

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

    Next I would look at disk(s)

    Please install Crystal Disk Info Standard edition

    CrystalDiskInfo – Crystal Dew World

    Once installed click on "Function" tab > Advance Feature > Raw Values > 10[Dec]

    This presents error values in decimal amounts.

    What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors?

    Then I would test memory

    MemTest86+ - Test RAM

    Not saying to update BIOS but could you check if you are current.

    Have you run sfc /scannow ?




    Ken
      My ComputerSystem Spec

  3.    #3

    Hello Caledon Ken

    I'm currently using version 1809 and the build is 17763.557

    I don't see any driver updates in the update history section.

    The version of the graphics driver is 430.86 which is the latest update. It was installed on 30/05/2019.

    The reliability history shows various critical events. The most common one being the unexpected crashes. They don't have any additional information when I view the technical details. The first unexpected crash was on 09/06/2019. I'll post screenshots of the following days and package it in a zip file if you need to take a look at them.

    The computer doesn't crash when I boot into safe boot.

    I have installed CrystalDiskInfo and posted screenshots in the attachments. Everything seems to be okay and nothing unusual in my eyes.

    Ran MemTest86+ with 7 passes and encountered no errors.

    The latest BIOS firmware is installed, which is version F7 for my Gigabyte H81M-HD3 motherboard.

    Since the computer kept crashing when running:
    Code:
    sfc /scannow
    I booted into safe mode and ran the code there. It says it fixed things, I'll include the log file in the attachment.

    Also, I want to mention that the crashing happens consecutively when booting Windows (not when booting into safe mode). So if I would start the computer, it would crash at the login screen before restarting and crashing again. After a few times, I can finally get into Windows, which can crash again. The consecutive crashing doesn't happen all the time, it's like a period before finally getting over it.
    Attached Thumbnails Attached Thumbnails HDD.PNG   SSD.PNG  
    Random crashing, no BSoD Attached Files
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 15,033
    Windows 10 Pro x64 Build 1809
       #4

    Well I'm going with your graphics driver. Everything lines up.

    You said this has been happening for a few weeks and your nVidia driver is exactly that old.

    When you boot to safe mode Windows defaults to basic video driver taking your nVidia out of play.

    So I would first create a System Image backup with a tool like Macrium Reflect. Create and test Macrium boot media.

    Backup and Restore with Macrium Reflect

    With a complete Image of the partitions required to start Windows you should be able to restore if issues arise.

    Then I would download DDU and get an older nVidia driver. Say mid April.

    Official Display Driver Uninstaller DDU Download

    DDU will completely remove all nVidia traces. Once back in normal boot install older nVidai driver. Shut off nVidia automated driver updates.

    Once everything is operational again take another System Image. You can make and keep versions of your system Images. Next time it acts up restore to a working date.
      My ComputerSystem Spec


  5. Posts : 26,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Code:
    2019-06-16 15:56:45, Info                  CSI    00004329 [SR] Repairing corrupted file \??\C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\\OneDrive.lnk from store

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) wmic recoveros set autoreboot = false
    6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    7) Make sure that there is no over clocking while troubleshooting.

    8) The logs displayed multiple BSOD that were not displayed in the reliability monitor

    9) Find a flash drive that you can format (> or = 8 GB)

    10) Create a bootable Windows 10 iso with the identical iso: 17763 (1809)

    11) Run both the DM and V2 log collectors before step #12

    12) Perform an in place upgrade repair:
    Repair Install Windows 10 with an In-place Upgrade

    13) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    14) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    15) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    16) Run HD Sentinel: (free or trial edition) (all drives)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance



    Code:
    24/04/2019 10:20	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 154
    P2: ffff858bf575a000
    P3: fffff3838c98bf80
    P4: 2
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042319-8359-01.dmp
    \\?\C:\Windows\TEMP\WER-34562-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5E1.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5F2.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5F7.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE608.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_154_34d3293f782858cd64bcc1cae7bf827829c39_00000000_cab_2404eec5
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6656faad-ee4f-49a8-b6f0-ddf7d0bbad62
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    24/04/2019 10:20	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 154
    P2: ffff858bf575a000
    P3: fffff3838c98bf80
    P4: 2
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042319-8359-01.dmp
    \\?\C:\Windows\TEMP\WER-34562-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5E1.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5F2.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5F7.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE608.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_154_34d3293f782858cd64bcc1cae7bf827829c39_00000000_02b4e60a
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6656faad-ee4f-49a8-b6f0-ddf7d0bbad62
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    27/04/2019 18:05	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 154
    P2: ffffde8a30dee000
    P3: ffffd78b150ce070
    P4: 2
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042719-6437-01.dmp
    \\?\C:\Windows\TEMP\WER-16609-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5285.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER52D4.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5311.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5331.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_154_cde4f3efad069463ca6afd4b782d1cfe7f1be_00000000_cab_197053cd
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: eefc1c0b-a4e6-414d-93bd-62b16d1a1729
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    27/04/2019 18:05	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 154
    P2: ffffde8a30dee000
    P3: ffffd78b150ce070
    P4: 2
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042719-6437-01.dmp
    \\?\C:\Windows\TEMP\WER-16609-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5285.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER52D4.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5311.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5331.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_154_cde4f3efad069463ca6afd4b782d1cfe7f1be_00000000_02bc5330
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: eefc1c0b-a4e6-414d-93bd-62b16d1a1729
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    08/04/2019 09:42	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000006
    P3: fffff80317997ef2
    P4: ffffdd8b3ffef5e0
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\040819-6437-01.dmp
    \\?\C:\Windows\TEMP\WER-10531-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A49.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A5A.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A78.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A79.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_826f5aa14bec27613258b784fe863851fcd8a8db_00000000_cab_198c64c4
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5f6e886d-213d-4028-a7a6-e90ad7a4d670
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    08/04/2019 09:42	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000006
    P3: fffff80317997ef2
    P4: ffffdd8b3ffef5e0
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\040819-6437-01.dmp
    \\?\C:\Windows\TEMP\WER-10531-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A49.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A5A.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A78.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3A79.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_826f5aa14bec27613258b784fe863851fcd8a8db_00000000_03383a88
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 5f6e886d-213d-4028-a7a6-e90ad7a4d670
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    24/04/2019 10:20	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000006
    P3: fffff80761038ef2
    P4: fffff2093f9f6580
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042419-6296-01.dmp
    \\?\C:\Windows\TEMP\WER-34562-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE582.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5A2.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5A7.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5C7.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_41075f42047662ee9d3b691fd1ce14a0703ced_00000000_cab_2404edea
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 457ac6d4-bc47-4c28-b7ba-57302691589c
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    24/04/2019 10:20	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 3b
    P2: c0000006
    P3: fffff80761038ef2
    P4: fffff2093f9f6580
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042419-6296-01.dmp
    \\?\C:\Windows\TEMP\WER-34562-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE582.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5A2.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5A7.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE5C7.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_41075f42047662ee9d3b691fd1ce14a0703ced_00000000_02b4e5bc
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 457ac6d4-bc47-4c28-b7ba-57302691589c
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    19/04/2019 12:01	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffffd187b7f24140
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\041919-6421-01.dmp
    \\?\C:\Windows\TEMP\WER-12265-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER739B.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER73BC.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER73BD.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER73EC.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_ef_6523816bc19414405c240e93634625fcbb5d845_00000000_cab_254c77c0
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: fb9e5a2f-91b2-465c-abfb-1a610f87ecb1
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    19/04/2019 12:01	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffffd187b7f24140
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\041919-6421-01.dmp
    \\?\C:\Windows\TEMP\WER-12265-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER739B.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER73BC.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER73BD.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER73EC.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_ef_6523816bc19414405c240e93634625fcbb5d845_00000000_033c73f7
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: fb9e5a2f-91b2-465c-abfb-1a610f87ecb1
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
    26/04/2019 21:14	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffffd48210b72140
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042619-8531-01.dmp
    \\?\C:\Windows\TEMP\WER-15468-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0BD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0ED.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0F0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD101.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_ef_ed58f2bfedfdf2c6c6a319f76825c1c39dce5ad_00000000_cab_32e0d188
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6767293c-765b-491c-8a0b-74f03992ce8c
    Report Status: 2049
    Hashed bucket: 
    Cab Guid: 0
    26/04/2019 21:14	Windows Error Reporting	Fault bucket , type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: ef
    P2: ffffd48210b72140
    P3: 0
    P4: 0
    P5: 0
    P6: 10_0_17763
    P7: 0_0
    P8: 256_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\Windows\Minidump\042619-8531-01.dmp
    \\?\C:\Windows\TEMP\WER-15468-0.sysdata.xml
    \\?\C:\Windows\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0BD.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0ED.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD0F0.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD101.tmp.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_ef_ed58f2bfedfdf2c6c6a319f76825c1c39dce5ad_00000000_02b0d10b
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: 6767293c-765b-491c-8a0b-74f03992ce8c
    Report Status: 4
    Hashed bucket: 
    Cab Guid: 0
      My ComputerSystem Spec


  6. Posts : 26,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    The logs had displayed many entries related to drive problems.

    Both disk 0 and disk 1.

    What is the status of the removed drive?

    Code:
    Event[9656]:
      Log Name: System
      Source: Disk
      Date: 2019-06-15T14:41:16.255
      Event ID: 154
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Pascal
      Description: 
    The IO operation at logical block address 0x4f21318 for Disk 1 (PDO name: \Device\00000035) failed due to a hardware error.

    Code:
    Event[9849]:
      Log Name: System
      Source: Disk
      Date: 2019-06-15T16:41:22.659
      Event ID: 154
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Pascal
      Description: 
    The IO operation at logical block address 0xa4be98 for Disk 0 (PDO name: \Device\00000034) failed due to a hardware error.
      My ComputerSystem Spec


  7.    #7

    I'm currently trying to repair install Windows 10, but the crashing keeps the computer from completing the process. How do I get by this?

    I ran the cmd codes and got the results as well as the log files of DM and V2 Log Collector.

    I removed the graphics driver; there's no driver installed right now.

    Regarding the two disks, the only active ones are the SSD and HDD. SSD for OS and HDD for storage, I don't know much about the other ones.
    Random crashing, no BSoD Attached Files
      My ComputerSystem Spec


  8. Posts : 26,021
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    The minidump bugcheck was 116: VIDEO_TDR_FAILURE

    The misbehaving driver was nvlddmkm.sys or Nvidia GPU drivers.

    A VIDEO_TDR_ERROR always relates to the system's graphics card (TDR = Timeout Detection Recovery). This could be down to a number of reasons including drivers, heat, power to the card, a faulty PCI-e slot or simply a defective GPU. It's in your best interests to employ common sense trouble shooting techniques in these situations.


    Try later and/or earlier drivers
    Measure the GPU's temperatures at idle and under load
    Ensure the GPU is free from dust build up and that the fan is working correctly
    Reseat the GPU and check all connections are securely made
    Check PSU voltages in BIOS
    Try a different card.


    The computer has both Intel and Nvidia GPU.
    Consider temporarily removing the Nvidia GPU card.
    Another option may be the ability to attach the display directly to the motherboard.


    The in place upgrade repair can often be performed without BSOD using clean boot:
    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts


    Code:
    Name	Microsoft Basic Display Adapter
    PNP Device ID	PCI\VEN_10DE&DEV_1C02&SUBSYS_37241458&REV_A1\4&1286464&0&0008
    Adapter Type	NVIDIA, (Standard display types) compatible
    Adapter Description	Microsoft Basic Display Adapter
    Adapter RAM	0 bytes
    Installed Drivers	Not Available
    Driver Version	10.0.17763.1
    INF File	display.inf (MSBDA section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 1 hertz
    Bits/Pixel	32
    Memory Address	0xF6000000-0xF6FFFFFF
    Memory Address	0xE0000000-0xEFFFFFFF
    Memory Address	0xF0000000-0xF1FFFFFF
    I/O Port	0x0000E000-0x0000E07F
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_5103ac179273be89\basicdisplay.sys (10.0.17763.1, 66.50 KB (68,096 bytes), 9/15/2018 9:28 AM)
    	
    Name	Intel(R) HD Graphics 4600
    PNP Device ID	PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 4600
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver Version	20.19.15.4531
    INF File	oem8.inf (iHSWD_w10 section)
    Color Planes	Not Available
    Color Table Entries	Not Available
    Resolution	Not Available
    Bits/Pixel	Not Available
    Memory Address	0xF7400000-0xF77FFFFF
    Memory Address	0xD0000000-0xDFFFFFFF
    I/O Port	0x0000FF80-0x0000FFBF
    IRQ Channel	IRQ 4294967289
    Driver	c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4531, 7.60 MB (7,966,192 bytes), 11/2/2016 12:05 AM)
    Code:
    Fri Oct 27 08:49:39 2017 (59F35593)
      My ComputerSystem Spec


 

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