Pc keeps restarting itself and "system_service_exception" Solved

  1.    #1

    Pc keeps restarting itself and "system_service_exception"


    2 days ago i got my first placement( i make beats) i got in the studio and worked something then when i went home i started working on fl studio and BAM blu screen with the message system_service_exception since then it started rebooting itself everytime (after 5 minutes) without blue screen and showing the blue screen only when i opened fl studio(my software making music), i REALLY can't lose any files i'm desperate, i've tried every windows and not tool but nothing seems helpful, i even restored the pc at a previous date but got nothing ,it has the warranty but i can't lose time and lose any data because of my placement.
    Here i'll post 2 dumps file Click image for larger version. 

Name:	crash_page-0001.jpg 
Views:	1 
Size:	1.20 MB 
ID:	237083Click image for larger version. 

Name:	crash2_page-0001.jpg 
Views:	1 
Size:	1.16 MB 
ID:	237084
    Specs: My hardware and software configuration - Summary (58313792)
    ZIP:
    DESKTOP-0OP6QJT-(2019-06-13_22-09-25).zip
    I'm really sorry, just uploaded it
      My ComputerSystem Spec


  2. Posts : 238
    Windows 8.1 Enterprise x64
       #2
      My ComputerSystem Spec

  3. Ztruker's Avatar
    Posts : 8,158
    Windows 10 Pro X64 1903 189362.439
       #3

    Since your data is so important to you, do you have it all backed up? If not:

    The first thing you need to do is backup your current install. The best way to do this is to use Macrium Reflect Free to make an image backup to an external hard drive. If you don't have an external hard drive now is a good time to get one as regular backup should be a part of your normal process. You can get a 1TB external hard drive for $60 (less if on sale).

    While you're getting this done we can look at your collected data.
      My ComputersSystem Spec

  4. Ztruker's Avatar
    Posts : 8,158
    Windows 10 Pro X64 1903 189362.439
       #4

    The log files are in a foreign (non-English) language and some can not be analyzed. Please change the system language to English and post a new log collector zip. Use the V2 log collector shown at the bottom of the Blue Screen of Death (BSOD) Posting Instructions link as it collects more information than the standard collector.

    Add, Remove, and Change Display Language in Windows 10
    How To Change Language In Windows 10 Operating System - YouTube

    You can put the language back to normal once done though you may have to do this multiple times if I need you to run the log collector script again in the future. Won't help with data that's already collected but newly generated data will be in English which can help.

    Thanks
      My ComputersSystem Spec

  5. Ztruker's Avatar
    Posts : 8,158
    Windows 10 Pro X64 1903 189362.439
       #5

    Several of the dumps shows a problem with Avast. For example:
    Code:
    ffffea81`eca06cc8  fffff803`4d2d2500Unable to load image aswbidsdriver.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswbidsdriver.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswbidsdriver.sys
     aswbidsdriver+0x12500
    ffffea81`eca06cd0  ffffea81`eca06d01
    ffffea81`eca06cd8  00000000`0000b6e0
    ffffea81`eca06ce0  00000000`00000000
    ffffea81`eca06ce8  00000000`00000000
    ffffea81`eca06cf0  00000000`00000000
    ffffea81`eca06cf8  fffff804`8f10a9c0Unable to load image aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
     aswSP+0x4a9c0
    I suggest uninstalling Avast completely and using Windows Defender for now, see if that makes any difference.
      My ComputersSystem Spec


  6. Posts : 26,043
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    The logs displayed:
    Code:
    LicensingStatus         : SL_LICENSING_STATUS_UNLICENSED
    Open administrative command prompt and type or copy and paste:
    slmgr.vbs /ato

    Post an image of the pop up results into the thread.
    Upload both V2 and DM log collectors.
    https://www.tenforums.com/tutorials/...dows-10-a.html
      My ComputerSystem Spec


  7.    #7

    Just uninstalled avast and changed the system language, i have the new v2 log all in english, but the log collector didn't give me a rar but a bunch of files, if you need them tell me so after i'll upload them. I've done slmgr.vbs /ato and it gived me an error, i'll attach the pic.
    Thanks a LOT for the help.
    Click image for larger version. 

Name:	img19.jpg 
Views:	2 
Size:	46.9 KB 
ID:	237141DESKTOP-0OP6QJT-(2019-06-14_10-57-45).zip
      My ComputerSystem Spec

  8. Ztruker's Avatar
    Posts : 8,158
    Windows 10 Pro X64 1903 189362.439
       #8

    You have to run it from a Administrator Command Prompt.
      My ComputersSystem Spec

  9.    #9

    Sorry if i made you lose time but the day after i uninstalled avast, the pc stopped restarting.
    Thanks a lot to all of you, for doing this even for free. I'll share this forun with everyone i can.
    I'll keep you posted if it starts again
      My ComputerSystem Spec

  10. Ztruker's Avatar
    Posts : 8,158
    Windows 10 Pro X64 1903 189362.439
       #10

    So no more BSODs? Good to hear.
      My ComputersSystem Spec


 

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