BSODs Dell Latitude E6420 after W-10 Pro V1903 update

  1.    #1

    BSODs Dell Latitude E6420 after W-10 Pro V1903 update


    This is my wife's Latitude (yes it is mature, but works for what we need) and since the recent W-10 V1903 update it has been experiencing BSODs.

    No error banners, screen/system does freeze and powering off/on does allow the laptop to restart and no error messages or warning banners on restarts.

    I've looked at files in the Event Viewer and see some "error" messages, but I can't decipher nor do I know if they are related to the BSODs.

    Nothing exotic is done with or running on the E6420. We do leave it on virtually all the time and mostly with lid closed. Usually the BSOD will happen when opening the lid to get ready to use the laptop.

    I've run scannow and no errors were noted with that routine. I've manually checked drivers from Device Manager and requested updates and most all came back with the message that the most current driver was installed.

    I've attached the zip file generated with the V2 Log Collector.

    A review of the file and suggestions for where I might start tweaking things will be most appreciated.
    BSODs Dell Latitude E6420 after W-10 Pro V1903 update Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 4,142
    64bit Win 10 Pro ver 1903 Build 18362.267 and W10 Insider Build 18362.10005 and 18950
       #2

    Interestingly, my wife also has the E6420 laptop but she has not yet been offered the v1903 update. Did you force the update or did it come through Windows Update?

    In your logs I can't see any evidence of a BSOD since the update.

    From past experience the usual problem with these laptops is the ethernet driver not working well with power management and so when the lid is closed the network driver turns off and then crashes when it is re-opened. I usually disable all power management for the network drivers in the device properties (uncheck the option to allow the computer to turn off device) and this seems to help.
      My ComputersSystem Spec

  3.    #3

    It was offered through the update cycle. Was queued and waiting for 'reboot'.

    I'll double check the power settings as well. I have another mature Latitude (Dell 830) and it was having some power wake-up issues so turned them all off on that unit as well several months ago.

    The 830 likes to shut power off to the USB ports and I've had to turn that off as well as I use them for connections to my amateur radio equipment.

    Thanks for suggestion on network driver.
      My ComputerSystem Spec


 

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