BSODs Dell Latitude E6420 after W-10 Pro V1903 update

  1.    #1

    BSODs Dell Latitude E6420 after W-10 Pro V1903 update

    This is my wife's Latitude (yes it is mature, but works for what we need) and since the recent W-10 V1903 update it has been experiencing BSODs.

    No error banners, screen/system does freeze and powering off/on does allow the laptop to restart and no error messages or warning banners on restarts.

    I've looked at files in the Event Viewer and see some "error" messages, but I can't decipher nor do I know if they are related to the BSODs.

    Nothing exotic is done with or running on the E6420. We do leave it on virtually all the time and mostly with lid closed. Usually the BSOD will happen when opening the lid to get ready to use the laptop.

    I've run scannow and no errors were noted with that routine. I've manually checked drivers from Device Manager and requested updates and most all came back with the message that the most current driver was installed.

    I've attached the zip file generated with the V2 Log Collector.

    A review of the file and suggestions for where I might start tweaking things will be most appreciated.
    BSODs Dell Latitude E6420 after W-10 Pro V1903 update Attached Files
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 4,142
    64bit Win 10 Pro ver 1903 Build 18362.267 and W10 Insider Build 18362.10005 and 18950

    Interestingly, my wife also has the E6420 laptop but she has not yet been offered the v1903 update. Did you force the update or did it come through Windows Update?

    In your logs I can't see any evidence of a BSOD since the update.

    From past experience the usual problem with these laptops is the ethernet driver not working well with power management and so when the lid is closed the network driver turns off and then crashes when it is re-opened. I usually disable all power management for the network drivers in the device properties (uncheck the option to allow the computer to turn off device) and this seems to help.
      My ComputersSystem Spec

  3.    #3

    It was offered through the update cycle. Was queued and waiting for 'reboot'.

    I'll double check the power settings as well. I have another mature Latitude (Dell 830) and it was having some power wake-up issues so turned them all off on that unit as well several months ago.

    The 830 likes to shut power off to the USB ports and I've had to turn that off as well as I use them for connections to my amateur radio equipment.

    Thanks for suggestion on network driver.
      My ComputerSystem Spec


Related Threads
BSOD - Dell Latitude 5580 in BSOD Crashes and Debugging
Hi. My all drivers are up-to-dated but recently I experienced BSOD when I was working normally. I have attached crash dump as well. Please can any one help me to find that culprit? Thanks in advance :)
Dell latitude 3330 fn key behaviour in Drivers and Hardware
Hey guys... Iím trying the change the fan key behaviour - tried in bios but no option for it - windows mobility center no option for it - dell latitude 3330 drivers (quickset not their) Any ideas! Thanks
My Dell Latitude E6420 is not my daily PC but I do use reasonably frequently, especially when away from home. Currently on Win 10 1607, Anniversary Update. Although, as far as I know, it's not blocking the Creator's Edition update, that update...
Dell latitude e6410 is a ssd worth it in Drivers and Hardware
I am wondering if it would be worth replacing the 7200 250gb hd in my dell latitude e6410 laptop with a ssd drive. micro center in Chicago has some ssd drives on sale for nice prices now and wondering if it will make a difference in performance...
Even though the 14 inch laptop panel supports 1600x900 (Dell part number MJ154) the max resolution i can pick is 1366 x 768. No higher options are shown Am running Windows 10 64 bit and i tried some 2015 drivers from Karl Sabo but no joy. I...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:07.
Find Us