Random BSOD multiple stopcodes

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  1. Posts : 11
    Windows 10
    Thread Starter
       #11

    I updated both but i just got SYSTEM SERVICE EXCEPTION I will try running with only one DIMM

    - - - Updated - - -

    I have now idled my pc with only one DIMM for 2 hours and 34 minutes and used it for 3 hours and 9 minutes and have not yet had a BSOD i think one DIMM fixes it. I will try running on the other DIMM

    - - - Updated - - -

    No problems on the other DIMM either.
    Last edited by Sauron154; 01 Jun 2019 at 11:39.
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #12

    The manual says you should be running the RAM at 2400 but the ram.txt file from the V2 log collector indicates you are running at 2133.
    Might want to try 2400 with both DIMMS to see what happens since each DIMM individually works okay.
      My Computers


  3. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Please perform the following steps:

    1) Change the default language to English so that the logs can be scanned and read:

    https://www.tenforums.com/tutorials/...dows-10-a.html

    2) Upload both V2 and DM after making the default language English

    3) Open administrative command prompt and type or copy and paste:
    4) sfc /scannow
    5) dism /online /cleanup-image /restorehealth
    6) wmic recoveros set autoreboot = false
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    8) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    9) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    10) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    11) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    12) Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 10


    13) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  4. Posts : 11
    Windows 10
    Thread Starter
       #14

    Ztruker said:
    The manual says you should be running the RAM at 2400 but the ram.txt file from the V2 log collector indicates you are running at 2133.
    Might want to try 2400 with both DIMMS to see what happens since each DIMM individually works okay.
    So i went to my BIOS to set my DIMMS to 2400 and then i noticed that with both DIMMS installed I was still running on Single channel memory mode. Then i went to look why that was and then i noticed my DIMMS where called #1 and #3 not #2 so i put my DIMM one slot further and now i am running in Double channel memory mode. I did not have any BSODs yet and i think this might have been the problem. If this does not fix it i will preform your steps zbook.
      My Computer


  5. Posts : 41,481
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The logs were in a foreign language.
    Some displayed results were translated.
    Each of the steps in post #13 should be performed to troubleshoot the displayed log events.
      My Computer


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #16

    The ram.txt from two days ago showed them in DIMM 0 and DIMM 1 which I believe equates to A1 and A2 in the manual. This is what the manual shows:
    Attachment 235907
    Attachment 235908
      My Computers


 

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