Constant BSOD (before or seconds after login in) 0xA ntkrnlmp.exe


  1. Posts : 8
    Windows 10 Family 64-bit
       #1

    Constant BSOD (before or seconds after login in) 0xA ntkrnlmp.exe


    Hello everyone,

    My computer undergoes constant BSOD IRQL_NOT_LESS_OR_EQUAL 0xA, either before login in or less than 3 minutes after.

    The minidump files always point to ntkrnlmp.exe with either nt!KiSystemServiceExit, nt!KiSystemCall64ShadowCommon or nt!KiUpdateSpeculationControl.

    I tried to analyze the minidump files as explained in the tutorials of the forum, but I can't find which driver is faulty (if there is one ?).

    Here is what I have already done :

    • Updated the BIOS : it seems to me that I didn't have a BSOD until the next restart after doing so, but not a 100% sure
    • Run 10 passes (20hrs) of Memtest86+ : no errors found
    • Performed a chkdsk /r /f on both drives : no problems detected
    • Performed a sfc /scannow : no problems detected

    Here is an archive containing the latest minidump files, a list of all the drivers on my computer, and the result of Memtest86+ : Attachment 234796

    Here is the specifications of my computer :

    • OS : Windows 10 64-bit family
    • CPU : Intel Core i5-6600K 3.5Ghz
    • RAM : 2 * G.Skill TridentZ DDR4 8Gb 2133 MHz CL15
    • MB : MSI Z170A Gaming Pro Carbon
    • GPU : Asus GeForce GTX 1070 8Gb Strix Gaming
    • SSD : Samsung EVO 750
    • HDD : Seagate Barracuda 1 Tb

    I didn't try to make a fresh windows install yet, I hoped I could solve the problem without doing so.

    Any help would be greatly appreciated. If you need any additional informations I'll try to provide them as soon as possible.

    Thank you,
      My Computer


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2

    Check in Windows Update if there is any update to the system and update (or uninstall) driver ntiolib_x64.sys (part of MSI Software e.g. MSI Live Update 5, MSI Super Charger, MSI Smart Utilities or MSI Afterburner)
      My Computer


  3. Posts : 8
    Windows 10 Family 64-bit
    Thread Starter
       #3

    I had MSI Afterburner and MSI Gaming App. I uninstalled both, checked that ntiolib_x64.sys was correctly uninstalled, and rebooted. I'll see if any new BSOD occurs and keep you updated, thanks a lot !


    EDIT : Didn't take long. Two new BSOD. Here are the minidumps and the new list of drivers after the uninstallation of MSI Afterburner and MSI Gaming App : Attachment 234802
      My Computer


  4. Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Please see posting instructions.
      My Computer


 

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