New
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Ok system service exception error blue screen
Attachment 233848Attachment 233849
My DM log and V2 log
Attachment 233848Attachment 233849
My DM log and V2 log
Hello debgram,
Unfortunately the mini-dump file was empty. There appears to be a memory.dmp file so I wonder if you could share it via OneDrive. The file itself is too big to zip and post in the thread.
Code:Crash dump found at C:\WINDOWS\MEMORY.DMP Creation date: 05/15/2019 16:16:49 Size on disk: 1195 MB
The dump files shows a problem with RapportCerberus64_1930247.sys.
Found a similar error here: Blue Screen Error and the solution was to uninstall Rapport.Code:ffff830c`23dde5a8 fffff800`8cf7359f*** ERROR: Module load completed but symbols could not be loaded for RapportCerberus64_1930247.sys RapportCerberus64_1930247+0x8359f
It shows in your installed list: Rapport 3.5.1930.243 Trusteer 20190115
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) wmic recoveros set autoreboot = false
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
7) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10
8) For any BSOD:
a) run the V2 log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
Code:Event[1544]: Log Name: System Source: Ntfs Date: 2019-05-15T16:24:04.023 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DEBBIE-PC Description: A corruption was discovered in the file system structure on volume ??. The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x8e0000000001ae. The name of the file is "<unable to determine file name>".Code:Event[1538]: Log Name: System Source: Ntfs Date: 2019-05-15T16:18:03.108 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DEBBIE-PC Description: A corruption was discovered in the file system structure on volume ??. The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x8e0000000001ae. The name of the file is "<unable to determine file name>".Code:Event[1536]: Log Name: System Source: Ntfs Date: 2019-05-15T16:17:44.615 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DEBBIE-PC Description: A corruption was discovered in the file system structure on volume ??. The Master File Table (MFT) contains a corrupted file record. The file reference number is 0x8e0000000001ae. The name of the file is "<unable to determine file name>".Code:Event[1500]: Log Name: System Source: Ntfs Date: 2019-05-15T16:16:28.572 Event ID: 55 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DEBBIE-PC Description: A corruption was discovered in the file system structure on volume D:. The exact nature of the corruption is unknown. The file system structures need to be scanned online.