Ok system service exception error blue screen

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  1.    #11

    So what the code part mean? I ran sfc and nothing comes up corrupt. I will try the rest tomorrow.


    zbook said: View Post
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) wmic recoveros set autoreboot = false
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    6) chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    7) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10


    8) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    Code:
    Event[1544]:
      Log Name: System
      Source: Ntfs
      Date: 2019-05-15T16:24:04.023
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DEBBIE-PC
      Description: 
    A corruption was discovered in the file system structure on volume ??.
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x8e0000000001ae.  The name of the file is "<unable to determine file name>".
    Code:
    Event[1538]:
      Log Name: System
      Source: Ntfs
      Date: 2019-05-15T16:18:03.108
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DEBBIE-PC
      Description: 
    A corruption was discovered in the file system structure on volume ??.
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x8e0000000001ae.  The name of the file is "<unable to determine file name>".
    Code:
    Event[1536]:
      Log Name: System
      Source: Ntfs
      Date: 2019-05-15T16:17:44.615
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DEBBIE-PC
      Description: 
    A corruption was discovered in the file system structure on volume ??.
    
    The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x8e0000000001ae.  The name of the file is "<unable to determine file name>".
    Code:
    Event[1500]:
      Log Name: System
      Source: Ntfs
      Date: 2019-05-15T16:16:28.572
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DEBBIE-PC
      Description: 
    A corruption was discovered in the file system structure on volume D:.
    
    The exact nature of the corruption is unknown.  The file system structures need to be scanned online.
      My ComputerSystem Spec

  2.    #12

    Oh on that last code thing I did do a offline scan on Drive D Chkdsk D: /f /r /x
    It did say something about files that were allocated and it fixed it. Whatever that means.


    debgram said: View Post
    So what the code part mean? I ran sfc and nothing comes up corrupt. I will try the rest tomorrow.
      My ComputerSystem Spec


  3. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    For all steps/ tests post images into the thread.


    How to Upload and Post Screenshots and Files at Ten Forums


    If there are any problems posting images please use share links: one drive, drop box, or google drive


    Run SFC Command in Windows 10
      My ComputerSystem Spec

  4.    #14

    Well here are all the files, no memory only the one from the last blue screen.

    Microsoft services
    Microsoft services
    Microsoft services
    Microsoft services


    zbook said: View Post
    For all steps/ tests post images into the thread.


    How to Upload and Post Screenshots and Files at Ten Forums


    If there are any problems posting images please use share links: one drive, drop box, or google drive


    Run SFC Command in Windows 10
      My ComputerSystem Spec


  5. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    1) The chkdsk switches for C: displayed multiple problems including corruption:

    Code:
    Correcting errors in the master file table's (MFT) BITMAP attribute.
    
    Correcting errors in the Volume Bitmap.
    
    Windows has made corrections to the file system.


    2) For startup and recovery system failure change kernel memory dump to automatic memory dump.
    Reboot to maintain settings.

    3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    4) Uninstall Avast with the applicable uninstall tool:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    5) Make sure windows defender is on

    6) Rerun administrative command prompt: chkdsk /r /v C: > post a share link for the event viewer results into the thread

    7) Avast Uninstall Utility | Download aswClear for Avast Removal

    8) After completing all of the above step make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    9) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My ComputerSystem Spec

  6.    #16

    Click image for larger version. 

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    Click image for larger version. 

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    zbook said: View Post
    1) The chkdsk switches for C: displayed multiple problems including corruption:

    Code:
    Correcting errors in the master file table's (MFT) BITMAP attribute.
    
    Correcting errors in the Volume Bitmap.
    
    Windows has made corrections to the file system.


    2) For startup and recovery system failure change kernel memory dump to automatic memory dump.
    Reboot to maintain settings.

    3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    4) Uninstall Avast with the applicable uninstall tool:
    Avast Uninstall Utility | Download aswClear for Avast Removal

    5) Make sure windows defender is on

    6) Rerun administrative command prompt: chkdsk /r /v C: > post a share link for the event viewer results into the thread

    7) Avast Uninstall Utility | Download aswClear for Avast Removal

    8) After completing all of the above step make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    9) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My ComputerSystem Spec


  7. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    For Virtual memory:
    a) move the dot from custom size to system managed size
    b) check the box to Automatically manage paging file size for all drives
    c) reboot to maintain settings

    For Startup and recovery system failure:
    a) For write debugging information change Kernel memory dump to Automatic memory dump
    b) reboot to maintain settings

    One reboot can be performed to maintain settings
      My ComputerSystem Spec

  8.    #18

    Ok did that. Thanks


    zbook said: View Post
    For Virtual memory:
    a) move the dot from custom size to system managed size
    b) check the box to Automatically manage paging file size for all drives
    c) reboot to maintain settings

    For Startup and recovery system failure:
    a) For write debugging information change Kernel memory dump to Automatic memory dump
    b) reboot to maintain settings

    One reboot can be performed to maintain settings
      My ComputerSystem Spec

  9.    #19

    New Blue screen problem


    I was just surfing the internet and all of a sudden I get the blue screen.

    Click image for larger version. 

Name:	20190523_190805.jpg 
Views:	4 
Size:	2.47 MB 
ID:	234827

    Could it mean my hard drive is getting bad. I did chkdsk scans the other day on all 3 of my drives and it found nothing.Microsoft services

    Microsoft services
      My ComputerSystem Spec


  10. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    In the "My Computer" section there is one computer displayed.
    There is a second thread:
    Ok system service exception error blue screen

    Please explain.

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My ComputerSystem Spec


 
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