Got blue screen : UNEXPECTED_STORE_EXCEPTION What is the reason ?

Chocolade · 15 May 2019

I have windows 10 pro

philc43 · 15 May 2019

Please follow the BSOD posting instructions at the top of the page.

Ztruker · 15 May 2019

Please run the V2 log collector and upload the resulting zip file. It collects more data than the DM log collector and is the preferred tool to us.

I've asked to have the directions updated to make it more obvious this is the preferred tool.

Thanks.

zbook · 15 May 2019

1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

2) Open administrative command prompt and type or copy and paste:
3) sfc /scannow
4) dism /online /cleanup-image /restorehealth
5) chkdsk /scan
6) wmic recoveros set autoreboot = false
7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

8) chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

9) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

10) Make sure that there is no over clocking while troubleshooting.

11) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

12) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

13) Whenever there is a BSOD:

a) run the BETA log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

Code:

Event[376]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-04-29T02:01:36.819
  Event ID: 7023
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
The Windows Error Reporting Service service terminated with the following error: 
The paging file is too small for this operation to complete.

Event[377]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-04-29T02:01:36.916
  Event ID: 7023
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
The Windows Error Reporting Service service terminated with the following error: 
The paging file is too small for this operation to complete.

Event[378]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-04-29T02:01:37.023
  Event ID: 7023
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
The Windows Error Reporting Service service terminated with the following error: 
The paging file is too small for this operation to complete.

Event[379]:
  Log Name: System
  Source: Service Control Manager
  Date: 2019-04-29T02:01:37.107
  Event ID: 7023
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
The Windows Error Reporting Service service terminated with the following error: 
The paging file is too small for this operation to complete.

Code:

Event[4227]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2019-05-13T06:45:39.021
  Event ID: 98
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: chocolade-PC
  Description: 
Volume E: (\Device\HarddiskVolume16) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.

Code:

Event[1613]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2019-02-25T02:48:58.534
  Event ID: 98
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: chocolade-PC
  Description: 
Volume F: (\Device\HarddiskVolume8) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.

Code:

Event[1621]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.737
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1622]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.737
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1623]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.738
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1624]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.738
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1625]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.738
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1626]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.738
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1627]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.738
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1628]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.738
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1629]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.739
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1630]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.739
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.

Event[1631]:
  Log Name: System
  Source: Disk
  Date: 2019-02-25T03:08:58.739
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: chocolade-PC
  Description: 
An error was detected on device \Device\Harddisk2\DR6 during a paging operation.