1) The log collector did not collect any dump files.
2) Post images of the settings for: Duplicate Cleaner Pro 4.1.0
3) When making backups have they been clones or images?
4) Open disk management > by default columns are compressed > widen these columns: Status, Volume > make sure the characters in the parenthesis are in full view > check disk 0, disk 1, etc. > make sure the characters are in full view and none are cutoff > post a image into the thread
Disk Management - How to Post a Screenshot of
5) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
6) Open administrative command prompt and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /restorehealth
9) chkdsk /scan
10) wmic recoveros set autoreboot = false
11) bcdedit /enum all
12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
13) Open administrative command prompt and type or copy and paste: (all at the same time)
Code:
diskpart
lis dis
lis vol
sel dis 0
det dis
uni dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel dis 1
det dis
uni dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel dis 2
det dis
uni dis
lis par
sel par 1
det par
sel par 2
det par
sel dis 3
det dis
uni dis
lis par
sel par 1
det par
sel par 2
det par
sel dis 4
det dis
uni dis
lis par
sel par 1
det par
sel par 2
det par
sel dis 5
det dis
uni dis
lis par
sel par 1
det par
sel par 2
det par
14) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
15) Make sure that there is no over clocking while troubleshooting
16) Whenever there is a BSOD:
a) run the BETA log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
17) Update the specs in the "My Computer" section:
System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums
Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
18) Had you planned to upgrade the windows operating system?
19) The BIOS: Version/Date American Megatrends Inc. P3.30, 12/6/2018
Upgrade the BIOS: 3.3 > 4.0
ASRock > Fatal1ty Z370 Gaming-ITX/ac
Code:
Intel(R) Dual Band Wireless-AC 8265 PCI\VEN_8086&DEV_24FD&SUBSYS_10108086&REV_78\4&3C4EA8A&0&00E2 This device is disabled.
Code:
5/11/2019 9:56 PM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0
Problem signature:
P1: 9f
P2: 3
P3: ffff80098b9f3060
P4: ffffea80f7877c20
P5: ffff8009938ce780
P6: 10_0_17134
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\Minidump\051119-5468-01.dmp
\\?\C:\WINDOWS\TEMP\WER-26109-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER758D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75AE.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75CC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75DC.tmp.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_9f_7ee038ab8a782feaa7ce5bfa502471d17135_00000000_cab_033075db
Analysis symbol:
Rechecking for solution: 0
Report Id: 4f1b9156-c4b6-4a70-8c39-fbca44daf209
Report Status: 4
Hashed bucket:
Cab Guid: 0
Code:
5/4/2019 10:43 PM Windows Error Reporting Fault bucket 1153626221694770241, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 1421189742143055630
Problem signature:
P1: msedge.exe
P2: 75.0.139.4
P3: 10.0.17134.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
\\?\C:\Users\ikjad\AppData\Local\Temp\RDR96D6.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER96D7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER96E8.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER96F6.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9706.tmp.txt
\\?\C:\Users\ikjad\AppData\Local\Temp\WER98CD.tmp.WERDataCollectionStatus.txt
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 3d9aa07e-ef8c-431f-adcb-9d67d86de743
Report Status: 268435464
Hashed bucket: c73577cc43ea1a7d000280efbbb15c41
Cab Guid: 4f6ac311-54ef-4587-a3b9-148a6adda70e
Code:
2/23/2019 1:47 AM Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Kepler_3D, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: ee975137-31ef-4bf9-b80b-a2c6d2ba5066
Problem signature:
P1: 141
P2: ffffd082cf0704a0
P3: fffff80a9b3dc7e4
P4: 0
P5: 6364
P6: 10_0_17134
P7: 0_0
P8: 256_1
P9:
P10:
Attached files:
\\?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20190222-2046.dmp
\\?\C:\WINDOWS\TEMP\WER-83156250-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE93F.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE950.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE94F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE95F.tmp.txt
\\?\C:\Windows\Temp\WER1E4A.tmp.WERDataCollectionStatus.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_aab88ffa33bb317cb62b3b3a7cea689a31e872_00000000_cab_62012202
Analysis symbol:
Rechecking for solution: 0
Report Id: 5104c7e6-7ac5-48e9-a4ad-13e812708c97
Report Status: 268435456
Hashed bucket:
Cab Guid: 0