BSOD While playing any game (0x000000D3)

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  1. Posts : 13
    Windows 10 x64
       #1

    BSOD While playing any game (0x000000D3)


    Hello,
    I have had this problem for longer than 3 months and at one point I got so irritated i just left it alone since then. However recently ive been using my computer more and am having a hard time to do anything. Whenever I try to play any game on Steam, I get to play for anywhere between 5-30 minutes before I get a BSOD. Ive tried Re-Installing Windows twice now off of a USB and both times have failed to fix my issue. So here I am hoping i can get this resolved.

    *Edited This in at the End*
    Things I've Tried:
    - Re-Installed Windows
    - in CMD I've ran "sfc /scannow" - Found Nothing
    - Did a Memory Diagnostics Test - Found Nothing
    - Using the Blue screen Viewer i found a program called ntoskrnl.exe causes the BSOD

    Specs:
    OS: Windows 10 Home x64
    Mobo: AsRock 970 A-G/3.1
    CPU: AMD FX-8350 Eight-Core Proccessor
    GPU: EVGA Geforce 960 SSC 2/gb
    RAM: ADATA Premier Series - DDR3 - 2x 4 GB - DIMM 240-pin - 1600 MHz / PC3-12800 - CL11 (I dont know anything about RAM however i know DDR3 is terrible)

    (No Manual overclocking on anything)
    DESKTOP-4OKQHTI-(2019-05-10_20-54-30).zip
    Last edited by ChadK; 10 May 2019 at 20:33.
      My Computer

  2. philc43's Avatar
    Posts : 4,361
    64bit Win 10 Pro ver 1909 Build 18363.836 and W10 Insider Ver 2004 Build 19640
       #2

    Hello ChadK and welcome to TenForums

    There are one or two drivers that are picked out in the crash dumps but I am not convinced they are the cause. Firstly I would like you to run a comprehensive memory test and report the results.




    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
      My Computers


  3. Posts : 13
    Windows 10 x64
    Thread Starter
       #3

    I have ran all 8 complete passes. But i forgot to take a picture of it as i did just wake up and had to get to work. No errors where found however the only thing i realized while the passes ran was it said I had 8 Cores for my CPU(Which i do) however there was only 1 active. Not sure if that matters in this case just thought id mention it.
      My Computer


  4. Posts : 32,454
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) For any BSOD:
    a) Immediately upload results from the BETA log collector

    b) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 05/10/2019 20:34:12
    Size on disk: 651 MB
    2) Post a zip for the latest memory.dmp

    3) Uninstall: Driver Booster 6 6.4.0 IObit
    COMPLETELY remove IOBit -

    IObit.Com Forums


    4) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)


    5) Open administrative command prompt and type or copy and paste:
    6) sfc /scannow
    7) dism /online /cleanup-image /restorehealth
    8) chkdsk /scan
    9) wmic recoveros set autoreboot = false
    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) Make sure that there is no overclocking while troubleshooting.

    12) For all tests/steps it is important to be able to view results.
    For Memtest we prefer using Memtest86+ version 5.01 testing for DDR3 RAM.
    It does take longer than some other memory testing software.
    In this case please retest the RAM using Memtest86 version 8.1 for 4 passes.
    Repeat the testing so that there are a total of 8 passes.
    MemTest86 - Official Site of the x86 Memory Testing Tool
    The testing can be performed overnight.
    Find a camera or smartphone camera a take a picture of each test result.
    Post both an image and a text report for each test using share links (one drive, drop box, or google drive)
    Last edited by zbook; 12 May 2019 at 13:36.
      My Computer


  5. Posts : 836
    Windows 8.1 Enterprise x64
       #5

    Send full memory dump
      My Computer


  6. Posts : 13
    Windows 10 x64
    Thread Starter
       #6

    steps: 1 and 2 are currently being worked on,
    Steps 3-10 are completed
    Command Prompt info:

    Microsoft Windows [Version 10.0.17763.437]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1

    Image Version: 10.0.17763.437

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    181760 file records processed.
    File verification completed.
    5668 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    206 reparse records processed.
    254406 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    206 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    36324 data files processed.
    CHKDSK is verifying Usn Journal...
    34911632 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    175452639 KB total disk space.
    64619636 KB in 139594 files.
    97436 KB in 36325 indexes.
    0 KB in bad sectors.
    290307 KB in use by the system.
    65536 KB occupied by the log file.
    110445260 KB available on disk.

    4096 bytes in each allocation unit.
    43863159 total allocation units on disk.
    27611315 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-4OKQHTI\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\Windows\system32>

    And thats all i have for now, will let you know when i have the other stuff

    - - - Updated - - -

    MEMORY.DMP - Google Drive

    - - - Updated - - -

    DESKTOP-4OKQHTI-(2019-05-12_14-21-47).zip

    - - - Updated - - -

    DESKTOP-4OKQHTI-(2019-05-12_16-22-12).zip
      My Computer



  7. Posts : 836
    Windows 8.1 Enterprise x64
       #7

    Update:
    Norton Internet Security (check updates in program)
      My Computer


  8. Posts : 32,454
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    There have been many different bugchecks.

    To reduce confounding factors please uninstall Norton using the applicable uninstall tool:
    Uninstall and Reinstall Norton product using the Norton Remove and Reinstall tool

    Make sure Windows defender is on.

    If the computer is stable for one week (no BSOD or unexpected shutdowns/restarts) then reinstall Norton or continue using Windows defender.
      My Computer


  9. Posts : 13
    Windows 10 x64
    Thread Starter
       #9

    everything is up to date

    - - - Updated - - -

    it cant be Norton, i had these issues before installing it
      My Computer


  10. Posts : 32,454
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    1) Please uninstall Norton / Symantec during the troubleshooting.

    2) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

    3) re-install the Nvidia GPU driver from the Nvidia website

    4) make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.0.8 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA


    5) When available please post images and text reports from RAM testing in DIMM 1 and 3.



    Code:
    Name	NVIDIA GeForce GTX 960
    PNP Device ID	PCI\VEN_10DE&DEV_1401&SUBSYS_39673842&REV_A1\4&F1D09F1&0&0010
    Adapter Type	GeForce GTX 960, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 960
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll
    Driver Version	25.21.14.2531
    INF File	oem16.inf (Section080 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xFD000000-0xFE0FFFFF
    Memory Address	0xC0000000-0xD1FFFFFF
    Memory Address	0xD0000000-0xD1FFFFFF
    I/O Port	0x0000E000-0x0000EFFF
    IRQ Channel	IRQ 24
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_37ec54c19854e219\nvlddmkm.sys (25.21.14.2531, 19.79 MB (20,747,736 bytes), 5/10/2019 5:31 PM)
    Code:
    BHDrvx64.sys Mon Jan 28 18:34:54 2019 (5C4FBBCE)
    Code:
    nvlddmkm.sys Tue Apr  9 04:38:51 2019 (5CAC844B)
      My Computer


 

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