BSOD Playing/After Gaming

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  1. Posts : 32,438
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    33) Whenever there is a BSOD:

    a) run the BETA log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    Upload this file:

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 05/13/2019 23:06:18
    Size on disk: 822 MB
      My Computer


  2. Posts : 834
    Windows 8.1 Enterprise x64
       #12
      My Computer

  3. philc43's Avatar
    Posts : 4,359
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #13

    The crash dump file indicates memory corruption. The BIOS update may help but it would also be worth testing your memory modules:




    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
      My Computers


  4. Posts : 6
    Windows 10
    Thread Starter
       #14

    zbook said:
    33) Whenever there is a BSOD:

    a) run the BETA log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    Upload this file:

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 05/13/2019 23:06:18
    Size on disk: 822 MB
    Hi and thanks for your reply !
    I have took some screenshot of items you mentioned in your previous post , and please find the link to my Google Drive for the DMP file.

    BSOD Playing/After Gaming-start-up-recovery.jpgBSOD Playing/After Gaming-virtual-memory.jpg

    MEMORY.zip - Google Drive

    - - - Updated - - -

    zbook said:
    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


    2) When available, please post results for steps in post #6.


    3) Uninstall: Driver Easy 5.6.9
    I have run the memtest86+ and the other suggestion you mentioned in post #6.
    Attached are the results :
    command prompt.txtBSOD Playing/After Gaming-memtest86-.jpg
    Cheers
      My Computer


 

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