BSOD, freezes and black screen on desktop and in a variety of games


  1. Posts : 4
    Windows 10 Professional 64 bit, version 1809, build 17763.379
       #1

    BSOD, freezes and black screen on desktop and in a variety of games


    Greetings TenForums,


    I assembled this new PC back in March. Due to a defective RAM stick, I have had to wait until recently to actually put it to use.

    Unfortunately, I am experiencing problems when playing games, and in one instance even just messing around on the desktop.

    After a seemingly random amount of playtime, either the image freezes (sound can still be heard) or the screen goes black (monitor claiming "no input signal"). Whether the gameplay returns after freezing seems to also be random, and in the event it does not, a hard reset is required.

    Only one BSOD has happened so far, which was almost immediately after restarting from a black screen.

    A friend with almost identical hardware had experienced a similar issue, and recommended updating the Ethernet driver. After having done so, the problems unfortunately still persist, with the exception of BSOD, which has yet to happen again.

    I have attached both the DM and Beta Log collector files.

    Any help will be greatly appreciated.


    Kind regards,
    TootleDoo.
      My ComputerSystem Spec


  2. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi TootleDoo ,

    The logs displayed bugchecks:
    133
    7E
    C5
    50


    1) Please zip the memory dump and post a share link into the thread using one drive, drop box, or google drive

    Code:
    Crash dump found at C:\Windows\MEMORY.DMP
    Creation date: 05/09/2019 22:01:34
    Size on disk: 1009 MB


    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) wmic recoveros set autoreboot = false
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    8) Make sure that there is no over clocking while troubleshooting.

    9) Make a backup image using Macrium:
    Macrium Software | Your Image is Everything

    10) Save the backup image to another disk drive

    11) Make a new restore point:
    Create System Restore Point in Windows 10

    12) Read this link on windows verifier:
    Enable and Disable Driver Verifier in Windows 10

    13) Use these customized simultaneous tests:
    I/O Verification
    Force pending I/O requests
    IRP logging
    Special pool

    14) After each BSOD:
    a) upload new BETA log collector results into the thread
    b) open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip > post a separate share link into the thread

    15) Run Memtest86 for 4 passes.
    MemTest86 - Official Site of the x86 Memory Testing Tool
    MemTest86 - Official Site of the x86 Memory Testing Tool
    Repeat the test for a total of 8 passes.
    Find a camera or smartphone camera.
    Take a picture of each test result > upload images into the thread
    Post a zip for each text report in addition to the results images.




    Code:
    17/04/2019 00.13	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 1000007e&#x000d;&#x000a;P2: ffffffffc0000005&#x000d;&#x000a;P3: fffff807424377a4&#x000d;&#x000a;P4: fffffc8b260b13e8&#x000d;&#x000a;P5: fffffc8b260b0c30&#x000d;&#x000a;P6: 10_0_17763&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\Windows\Minidump\041719-10640-01.dmp&#x000d;&#x000a;\\?\C:\Windows\TEMP\WER-23468-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66F7.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6708.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6716.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6727.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_90f25dad3c04d1710a2c2db68cb466e3a43b08c_00000000_cab_09d06774&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 088af057-e5c1-4544-92fc-73dfd411a1b2&#x000d;&#x000a;Report Status: 2049&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    17/04/2019 00.13	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 1000007e&#x000d;&#x000a;P2: ffffffffc0000005&#x000d;&#x000a;P3: fffff807424377a4&#x000d;&#x000a;P4: fffffc8b260b13e8&#x000d;&#x000a;P5: fffffc8b260b0c30&#x000d;&#x000a;P6: 10_0_17763&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\Windows\Minidump\041719-10640-01.dmp&#x000d;&#x000a;\\?\C:\Windows\TEMP\WER-23468-0.sysdata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66F7.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6708.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6716.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6727.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_90f25dad3c04d1710a2c2db68cb466e3a43b08c_00000000_02e86726&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 088af057-e5c1-4544-92fc-73dfd411a1b2&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    09/05/2019 20.01	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 133&#x000d;&#x000a;P2: 0&#x000d;&#x000a;P3: 501&#x000d;&#x000a;P4: 500&#x000d;&#x000a;P5: fffff8026ebf6380&#x000d;&#x000a;P6: 10_0_17763&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\Windows\Minidump\050919-12578-01.dmp&#x000d;&#x000a;\\?\C:\Windows\TEMP\WER-17703-0.sysdata.xml&#x000d;&#x000a;\\?\C:\Windows\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5004.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5024.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5033.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5034.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_5ff54391a1d0596db1051b042a4eef2dbe86_00000000_cab_0844511d&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e009ff79-c2ba-415d-b449-c047dbf99d9a&#x000d;&#x000a;Report Status: 2051&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    09/05/2019 20.01	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 133&#x000d;&#x000a;P2: 0&#x000d;&#x000a;P3: 501&#x000d;&#x000a;P4: 500&#x000d;&#x000a;P5: fffff8026ebf6380&#x000d;&#x000a;P6: 10_0_17763&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\Windows\Minidump\050919-12578-01.dmp&#x000d;&#x000a;\\?\C:\Windows\TEMP\WER-17703-0.sysdata.xml&#x000d;&#x000a;\\?\C:\Windows\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5004.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5024.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5033.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5034.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_5ff54391a1d0596db1051b042a4eef2dbe86_00000000_02ec5033&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: e009ff79-c2ba-415d-b449-c047dbf99d9a&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    06/04/2019 12.24	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 50&#x000d;&#x000a;P2: ffffa20be052c6c0&#x000d;&#x000a;P3: 0&#x000d;&#x000a;P4: fffff807724a09b2&#x000d;&#x000a;P5: 2&#x000d;&#x000a;P6: 10_0_17763&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\Windows\Minidump\040519-6734-01.dmp&#x000d;&#x000a;\\?\C:\Windows\TEMP\WER-16000-0.sysdata.xml&#x000d;&#x000a;\\?\C:\Windows\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4902.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4912.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_2242a0ea74e970e81c4d2488eac8adf9230a9_00000000_cab_1b684a91&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 5c544199-d76c-4460-af55-c3a89ac727c1&#x000d;&#x000a;Report Status: 2049&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    05/04/2019 15.04	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: 50&#x000d;&#x000a;P2: ffffa20be052c6c0&#x000d;&#x000a;P3: 0&#x000d;&#x000a;P4: fffff807724a09b2&#x000d;&#x000a;P5: 2&#x000d;&#x000a;P6: 10_0_17763&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\Windows\Minidump\040519-6734-01.dmp&#x000d;&#x000a;\\?\C:\Windows\TEMP\WER-16000-0.sysdata.xml&#x000d;&#x000a;\\?\C:\Windows\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4902.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4912.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_50_2242a0ea74e970e81c4d2488eac8adf9230a9_00000000_02d4490f&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 5c544199-d76c-4460-af55-c3a89ac727c1&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    16/04/2019 13.20	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: c5&#x000d;&#x000a;P2: fffffe4980004b20&#x000d;&#x000a;P3: 2&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: fffff8010394b423&#x000d;&#x000a;P6: 10_0_17763&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\Windows\Minidump\041619-13156-01.dmp&#x000d;&#x000a;\\?\C:\Windows\TEMP\WER-20609-0.sysdata.xml&#x000d;&#x000a;\\?\C:\Windows\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCC.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCD.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDB.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BEC.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c5_3c45713f56547f3110d3deb2772dcb97417fc49_00000000_cab_08545cd5&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 12ea72fa-cf19-4a00-a874-7444cfb0ac82&#x000d;&#x000a;Report Status: 2051&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
    16/04/2019 13.20	Windows Error Reporting	Fault bucket , type 0&#x000d;&#x000a;Event Name: BlueScreen&#x000d;&#x000a;Response: Not available&#x000d;&#x000a;Cab Id: 0&#x000d;&#x000a;&#x000d;&#x000a;Problem signature:&#x000d;&#x000a;P1: c5&#x000d;&#x000a;P2: fffffe4980004b20&#x000d;&#x000a;P3: 2&#x000d;&#x000a;P4: 0&#x000d;&#x000a;P5: fffff8010394b423&#x000d;&#x000a;P6: 10_0_17763&#x000d;&#x000a;P7: 0_0&#x000d;&#x000a;P8: 256_1&#x000d;&#x000a;P9: &#x000d;&#x000a;P10: &#x000d;&#x000a;&#x000d;&#x000a;Attached files:&#x000d;&#x000a;\\?\C:\Windows\Minidump\041619-13156-01.dmp&#x000d;&#x000a;\\?\C:\Windows\TEMP\WER-20609-0.sysdata.xml&#x000d;&#x000a;\\?\C:\Windows\MEMORY.DMP&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCC.tmp.WERInternalMetadata.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCD.tmp.xml&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDB.tmp.csv&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BEC.tmp.txt&#x000d;&#x000a;&#x000d;&#x000a;These files may be available here:&#x000d;&#x000a;\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_c5_3c45713f56547f3110d3deb2772dcb97417fc49_00000000_02f05beb&#x000d;&#x000a;&#x000d;&#x000a;Analysis symbol: &#x000d;&#x000a;Rechecking for solution: 0&#x000d;&#x000a;Report Id: 12ea72fa-cf19-4a00-a874-7444cfb0ac82&#x000d;&#x000a;Report Status: 4&#x000d;&#x000a;Hashed bucket: &#x000d;&#x000a;Cab Guid: 0
      My ComputerSystem Spec


  3. Posts : 4
    Windows 10 Professional 64 bit, version 1809, build 17763.379
    Thread Starter
       #3

    Unfortunately, I was unable to find the C:\Windows\MEMORY.DMP file. The file within the Minidump folder is also gone. I suspect they have been automatically deleted by the OS during a restart or shutdown.

    Steps 2-7 yielded the following results
    Code:
    Microsoft Windows [Version 10.0.17763.379]
    (c) 2018 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.17763.1
    
    Image Version: 10.0.17763.379
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    
    Stage 1: Examining basic file system structure ...
      172032 file records processed.
    File verification completed.
      5212 large file records processed.
      0 bad file records processed.
    
    Stage 2: Examining file name linkage ...
      145 reparse records processed.
      243204 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      145 reparse records processed.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      35587 data files processed.
    CHKDSK is verifying Usn Journal...
      38263336 USN bytes processed.
    Usn Journal verification completed.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     233849855 KB total disk space.
      94536964 KB in 130588 files.
         90728 KB in 35588 indexes.
             0 KB in bad sectors.
        286027 KB in use by the system.
         65536 KB occupied by the log file.
     138936136 KB available on disk.
    
          4096 bytes in each allocation unit.
      58462463 total allocation units on disk.
      34734034 allocation units available on disk.
    
    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\CRASHY\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.
    
    C:\Windows\system32>

    While performing steps 12-13, Windows failed to boot and I was greeted with the following BSOD:
    Click image for larger version. 

Name:	IMG-20190510-140004.jpg 
Views:	0 
Size:	3.06 MB 
ID:	233370
    I had to fall back to the restore point created in step 11 to be able to boot into Windows again.

    The following V2 Log collector file was made:
    DESKTOP-QG1SRT9-(2019-05-10_14-19-49).zip

    The C:\Windows\MEMORY.DMP file has been uploaded to Google Drive here:
    https://drive.google.com/open?id=13C...EvL_Qq2lwoZ9Az

    The images and reports from the MemTest are attached below. No errors were found.

    Thank you for the help so far,
    TootleDoo.
    BSOD, freezes and black screen on desktop and in a variety of games Attached Files
      My ComputerSystem Spec


  4. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Uninstall or uninstall and reinstall:

    Code:
    ScpVBus.sys
    	
    Scarlet.Crush Productions Scp Dual Shock 3 Virtual Bus Driver
    	
    http://forums.pcsx2.net/Thread-XInput-Wrapper-for-DS3-and-Play-com-USB-Dual-DS2-Controller?pid=186161#pid186161

    Code:
    ScpVBus      Scp Virtual Bus Driver Scp Virtual Bus Driver Kernel        Manual     Running    OK         TRUE        FALSE        16.384            12.288      0          05/05/2013 23.31.26    C:\Windows\system32\drivers\ScpVBus.sys          4.096
    Code:
    scpvbus	Scp Virtual Bus Driver	c:\windows\system32\drivers\scpvbus.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes
    Code:
    ScpVBus.sys  Sun May  5 16:31:26 2013 (5186CFAE)
      My ComputerSystem Spec


  5. Posts : 4
    Windows 10 Professional 64 bit, version 1809, build 17763.379
    Thread Starter
       #5

    I uninstalled the Virtual Bus drivers which prevented me from running Driver Verifier.

    After the uninstallation, I ran Driver Verifier for two hours without any issues.

    However, I still experiences freezes, black screens and rarely BSODs.

    A few minutes ago, a game I was playing froze, crashed to desktop and then almost immediately BSOD'd.

    The following V2 Log Collector and memory.dmp files were acquired.
    DESKTOP-QG1SRT9-(2019-05-14_16-58-11).zip
    MEMORY.DMP - Google Drive

    I am considering whether clearing the CMOS would help.

    Thanks,
    TootleDoo.
      My ComputerSystem Spec

  6.   My ComputerSystem Spec


  7. Posts : 4
    Windows 10 Professional 64 bit, version 1809, build 17763.379
    Thread Starter
       #7

    That's odd. I updated that driver just a few days ago. I even mentioned it in the OP as seen here

    A friend with almost identical hardware had experienced a similar issue, and recommended updating the Ethernet driver. After having done so, the problems unfortunately still persist, with the exception of BSOD, which has yet to happen again.

    I don't know how it was automatically rolled back to the 2015 version.

    I have updated the driver again and will return with an update.

    Kind regards,
    TootleDoo.
      My ComputerSystem Spec


  8. Posts : 25,509
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    1) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

    2) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 18.0.0.8 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    http://support.amd.com/en-us



    Code:
    Name	Radeon RX 580 Series
    PNP Device ID	PCI\VEN_1002&DEV_67DF&SUBSYS_22F11458&REV_E7\4&274B454&0&0019
    Adapter Type	AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
    Adapter Description	Radeon RX 580 Series
    Adapter RAM	(1.048.576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\u0341662.inf_amd64_18ff5ef6484058c4\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0341662.inf_amd64_18ff5ef6484058c4\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0341662.inf_amd64_18ff5ef6484058c4\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0341662.inf_amd64_18ff5ef6484058c4\B341390\amdxc64.dll
    Driver Version	25.20.15031.9002
    INF File	oem6.inf (ati2mtag_Polaris10 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xF01FFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000E000-0x0000EFFF
    Memory Address	0xFCF00000-0xFCFFFFFF
    IRQ Channel	IRQ 4294967272
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	c:\windows\system32\driverstore\filerepository\u0341662.inf_amd64_18ff5ef6484058c4\b341390\atikmpag.sys (25.20.15031.9002, 577,12 KB (590.968 bytes), 22/04/2019 18.06)

    Code:
    atikmdag atikmdag.sys Mon Apr 15 22:27:16 2019 (5CB54B94)
      My ComputerSystem Spec


 

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