BSOD, freezes and black screen on desktop and in a variety of games

Greetings TenForums,


I assembled this new PC back in March. Due to a defective RAM stick, I have had to wait until recently to actually put it to use.

Unfortunately, I am experiencing problems when playing games, and in one instance even just messing around on the desktop.

After a seemingly random amount of playtime, either the image freezes (sound can still be heard) or the screen goes black (monitor claiming "no input signal"). Whether the gameplay returns after freezing seems to also be random, and in the event it does not, a hard reset is required.

Only one BSOD has happened so far, which was almost immediately after restarting from a black screen.

A friend with almost identical hardware had experienced a similar issue, and recommended updating the Ethernet driver. After having done so, the problems unfortunately still persist, with the exception of BSOD, which has yet to happen again.

I have attached both the DM and Beta Log collector files.

Any help will be greatly appreciated.


Kind regards,
TootleDoo.

Hi TootleDoo ,

The logs displayed bugchecks:
133
7E
C5
50


1) Please zip the memory dump and post a share link into the thread using one drive, drop box, or google drive

Code:

Crash dump found at C:\Windows\MEMORY.DMP
Creation date: 05/09/2019 22:01:34
Size on disk: 1009 MB

2) Open administrative command prompt and type or copy and paste:
3) sfc /scannow
4) dism /online /cleanup-image /restorehealth
5) chkdsk /scan
6) wmic recoveros set autoreboot = false
7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

8) Make sure that there is no over clocking while troubleshooting.

9) Make a backup image using Macrium:
Macrium Software | Your Image is Everything

10) Save the backup image to another disk drive

11) Make a new restore point:
Create System Restore Point in Windows 10

12) Read this link on windows verifier:
Enable and Disable Driver Verifier in Windows 10

13) Use these customized simultaneous tests:
I/O Verification
Force pending I/O requests
IRP logging
Special pool

14) After each BSOD:
a) upload new BETA log collector results into the thread
b) open file explorer > this PC > C: > in the right upper corner search for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip > post a separate share link into the thread

15) Run Memtest86 for 4 passes.
MemTest86 - Official Site of the x86 Memory Testing Tool
MemTest86 - Official Site of the x86 Memory Testing Tool
Repeat the test for a total of 8 passes.
Find a camera or smartphone camera.
Take a picture of each test result > upload images into the thread
Post a zip for each text report in addition to the results images.

Code:

17/04/2019 00.13	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff807424377a4
P4: fffffc8b260b13e8
P5: fffffc8b260b0c30
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\041719-10640-01.dmp
\\?\C:\Windows\TEMP\WER-23468-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66F7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6708.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6716.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6727.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1000007e_90f25dad3c04d1710a2c2db68cb466e3a43b08c_00000000_cab_09d06774

Analysis symbol: 
Rechecking for solution: 0
Report Id: 088af057-e5c1-4544-92fc-73dfd411a1b2
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
17/04/2019 00.13	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1000007e
P2: ffffffffc0000005
P3: fffff807424377a4
P4: fffffc8b260b13e8
P5: fffffc8b260b0c30
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\041719-10640-01.dmp
\\?\C:\Windows\TEMP\WER-23468-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER66F7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6708.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6716.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6727.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_1000007e_90f25dad3c04d1710a2c2db68cb466e3a43b08c_00000000_02e86726

Analysis symbol: 
Rechecking for solution: 0
Report Id: 088af057-e5c1-4544-92fc-73dfd411a1b2
Report Status: 4
Hashed bucket: 
Cab Guid: 0
09/05/2019 20.01	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 0
P3: 501
P4: 500
P5: fffff8026ebf6380
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\050919-12578-01.dmp
\\?\C:\Windows\TEMP\WER-17703-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5004.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5024.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5033.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5034.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_133_5ff54391a1d0596db1051b042a4eef2dbe86_00000000_cab_0844511d

Analysis symbol: 
Rechecking for solution: 0
Report Id: e009ff79-c2ba-415d-b449-c047dbf99d9a
Report Status: 2051
Hashed bucket: 
Cab Guid: 0
09/05/2019 20.01	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 133
P2: 0
P3: 501
P4: 500
P5: fffff8026ebf6380
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\050919-12578-01.dmp
\\?\C:\Windows\TEMP\WER-17703-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5004.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5024.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5033.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5034.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_133_5ff54391a1d0596db1051b042a4eef2dbe86_00000000_02ec5033

Analysis symbol: 
Rechecking for solution: 0
Report Id: e009ff79-c2ba-415d-b449-c047dbf99d9a
Report Status: 4
Hashed bucket: 
Cab Guid: 0
06/04/2019 12.24	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 50
P2: ffffa20be052c6c0
P3: 0
P4: fffff807724a09b2
P5: 2
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\040519-6734-01.dmp
\\?\C:\Windows\TEMP\WER-16000-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4902.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4912.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_2242a0ea74e970e81c4d2488eac8adf9230a9_00000000_cab_1b684a91

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5c544199-d76c-4460-af55-c3a89ac727c1
Report Status: 2049
Hashed bucket: 
Cab Guid: 0
05/04/2019 15.04	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 50
P2: ffffa20be052c6c0
P3: 0
P4: fffff807724a09b2
P5: 2
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\040519-6734-01.dmp
\\?\C:\Windows\TEMP\WER-16000-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4902.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4901.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4912.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_50_2242a0ea74e970e81c4d2488eac8adf9230a9_00000000_02d4490f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 5c544199-d76c-4460-af55-c3a89ac727c1
Report Status: 4
Hashed bucket: 
Cab Guid: 0
16/04/2019 13.20	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: c5
P2: fffffe4980004b20
P3: 2
P4: 0
P5: fffff8010394b423
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\041619-13156-01.dmp
\\?\C:\Windows\TEMP\WER-20609-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCD.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BEC.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c5_3c45713f56547f3110d3deb2772dcb97417fc49_00000000_cab_08545cd5

Analysis symbol: 
Rechecking for solution: 0
Report Id: 12ea72fa-cf19-4a00-a874-7444cfb0ac82
Report Status: 2051
Hashed bucket: 
Cab Guid: 0
16/04/2019 13.20	Windows Error Reporting	Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: c5
P2: fffffe4980004b20
P3: 2
P4: 0
P5: fffff8010394b423
P6: 10_0_17763
P7: 0_0
P8: 256_1
P9: 
P10: 

Attached files:
\\?\C:\Windows\Minidump\041619-13156-01.dmp
\\?\C:\Windows\TEMP\WER-20609-0.sysdata.xml
\\?\C:\Windows\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCD.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BEC.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_c5_3c45713f56547f3110d3deb2772dcb97417fc49_00000000_02f05beb

Analysis symbol: 
Rechecking for solution: 0
Report Id: 12ea72fa-cf19-4a00-a874-7444cfb0ac82
Report Status: 4
Hashed bucket: 
Cab Guid: 0

Unfortunately, I was unable to find the C:\Windows\MEMORY.DMP file. The file within the Minidump folder is also gone. I suspect they have been automatically deleted by the OS during a restart or shutdown.

Steps 2-7 yielded the following results

Code:

Microsoft Windows [Version 10.0.17763.379]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.1

Image Version: 10.0.17763.379

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
  172032 file records processed.
File verification completed.
  5212 large file records processed.
  0 bad file records processed.

Stage 2: Examining file name linkage ...
  145 reparse records processed.
  243204 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered to lost and found.
  145 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
  35587 data files processed.
CHKDSK is verifying Usn Journal...
  38263336 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

 233849855 KB total disk space.
  94536964 KB in 130588 files.
     90728 KB in 35588 indexes.
         0 KB in bad sectors.
    286027 KB in use by the system.
     65536 KB occupied by the log file.
 138936136 KB available on disk.

      4096 bytes in each allocation unit.
  58462463 total allocation units on disk.
  34734034 allocation units available on disk.

C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\CRASHY\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.

C:\Windows\system32>

While performing steps 12-13, Windows failed to boot and I was greeted with the following BSOD:
Attachment 233370
I had to fall back to the restore point created in step 11 to be able to boot into Windows again.

The following V2 Log collector file was made:
Attachment 233371

The C:\Windows\MEMORY.DMP file has been uploaded to Google Drive here:
https://drive.google.com/open?id=13C...EvL_Qq2lwoZ9Az

The images and reports from the MemTest are attached below. No errors were found.

Thank you for the help so far,
TootleDoo.

Uninstall or uninstall and reinstall:

Code:

ScpVBus.sys
	
Scarlet.Crush Productions Scp Dual Shock 3 Virtual Bus Driver
	
http://forums.pcsx2.net/Thread-XInput-Wrapper-for-DS3-and-Play-com-USB-Dual-DS2-Controller?pid=186161#pid186161

Code:

ScpVBus      Scp Virtual Bus Driver Scp Virtual Bus Driver Kernel        Manual     Running    OK         TRUE        FALSE        16.384            12.288      0          05/05/2013 23.31.26    C:\Windows\system32\drivers\ScpVBus.sys          4.096

Code:

scpvbus	Scp Virtual Bus Driver	c:\windows\system32\drivers\scpvbus.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes

Code:

ScpVBus.sys  Sun May  5 16:31:26 2013 (5186CFAE)

I uninstalled the Virtual Bus drivers which prevented me from running Driver Verifier.

After the uninstallation, I ran Driver Verifier for two hours without any issues.

However, I still experiences freezes, black screens and rarely BSODs.

A few minutes ago, a game I was playing froze, crashed to desktop and then almost immediately BSOD'd.

The following V2 Log Collector and memory.dmp files were acquired.
Attachment 233675
MEMORY.DMP - Google Drive

I am considering whether clearing the CMOS would help.

Thanks,
TootleDoo.

Update Realtek LAN card (Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK)

That's odd. I updated that driver just a few days ago. I even mentioned it in the OP as seen here

A friend with almost identical hardware had experienced a similar issue, and recommended updating the Ethernet driver. After having done so, the problems unfortunately still persist, with the exception of BSOD, which has yet to happen again.

I don't know how it was automatically rolled back to the 2015 version.

I have updated the driver again and will return with an update.

Kind regards,
TootleDoo.

1) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

2) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller Download version 18.0.0.8 (or newer version if available)

Display Driver Uninstaller: How to use - Windows 7 Help Forums

http://support.amd.com/en-us

Code:

Name	Radeon RX 580 Series
PNP Device ID	PCI\VEN_1002&DEV_67DF&SUBSYS_22F11458&REV_E7\4&274B454&0&0019
Adapter Type	AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description	Radeon RX 580 Series
Adapter RAM	(1.048.576) bytes
Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\u0341662.inf_amd64_18ff5ef6484058c4\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0341662.inf_amd64_18ff5ef6484058c4\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0341662.inf_amd64_18ff5ef6484058c4\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0341662.inf_amd64_18ff5ef6484058c4\B341390\amdxc64.dll
Driver Version	25.20.15031.9002
INF File	oem6.inf (ati2mtag_Polaris10 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1920 x 1080 x 60 hertz
Bits/Pixel	32
Memory Address	0xE0000000-0xF01FFFFF
Memory Address	0xF0000000-0xF01FFFFF
I/O Port	0x0000E000-0x0000EFFF
Memory Address	0xFCF00000-0xFCFFFFFF
IRQ Channel	IRQ 4294967272
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\driverstore\filerepository\u0341662.inf_amd64_18ff5ef6484058c4\b341390\atikmpag.sys (25.20.15031.9002, 577,12 KB (590.968 bytes), 22/04/2019 18.06)

Code:

atikmdag atikmdag.sys Mon Apr 15 22:27:16 2019 (5CB54B94)