Blue Screen Message after Shut Down

Page 1 of 3 123 LastLast

  1. Posts : 30
    windows 10 home build 17763
       #1

    Blue Screen Message after Shut Down


    Posting this issue here due to it being a blue screen pop up. Has anyone experienced this?
    Upon shutting down within maybe four seconds we get the following blue screen. Smiley Face icon- "Your pc ran into a problem and need to restart. We're just collecting some error info and then we'll restart for you. (count down % running then system shuts down) For more information about this issue and possible fixes visit https:// windows.com/stopcode. If you call a support person give them this info. Stop code: PNP DETECT FATAL ERROR" Have not found anything in google searching what this is or if it is a virus, did find a post that it may be adware. Have run full check on my McAfee software finding nothing. Both my wife and I get this when shutting down from our respective sides of our Dell desktop system.
      My ComputerSystem Spec

  2. Bree's Avatar
    Posts : 11,096
    10 Home x64 (1809) (10 Pro on 2nd pc)
       #2

    gabbydgar said: View Post
    Posting this issue here due to it being a blue screen pop up....
    Please read the posting instruction at the top of this thread. Once you have followed the instructions and posted the results someone will be able to advise you.
      My ComputersSystem Spec


  3. Posts : 30
    windows 10 home build 17763
    Thread Starter
       #3

    GARB-PC-(2019-05-09_10-50-34).zipGARB-PC-(2019-05-09_10-50-34).zipGARB-PC-(2019-05-09_10-50-34).zip

    - - - Updated - - -

    I don't know if I did things correctly but the zip file is posted above
      My ComputerSystem Spec


  4. Posts : 132
    Windows 8.1 Enterprise x64
       #4

    Zip does not contain any crash dumps. Do you use any program to clean your computer (example CCleaner)?
      My ComputerSystem Spec


  5. Posts : 30
    windows 10 home build 17763
    Thread Starter
       #5

    Blue Screen Message after Shut Down


    Yes I do use free CCleaner, & their registery clean.
      My ComputerSystem Spec


  6. Posts : 132
    Windows 8.1 Enterprise x64
       #6

    Disable in CCleaner option "delete memory dumps" and crash computer again
      My ComputerSystem Spec


  7. Posts : 30
    windows 10 home build 17763
    Thread Starter
       #7

    Blue Screen Message after Shut Down


    MrPepka, I am a novice concerning many computer terms and do not feel comfortable doing this crash after reading what one must do to create it. Would like to know from the info I sent if anyone has experienced this same issue, and is there a fix, or what is it.
      My ComputerSystem Spec


  8. Posts : 132
    Windows 8.1 Enterprise x64
       #8

    Go to:
    Cleaner -< System -< uncheck Memory Dumps
      My ComputerSystem Spec


  9. Posts : 30
    windows 10 home build 17763
    Thread Starter
       #9

    Blue Screen Message after Shut Down


    Have done further researh and found the blue sceen to be and indication of a crash that I didn't know took place. Could I use the automatic memory dump method I located to create what you need, along with making the change to CCleaner?
      My ComputerSystem Spec


  10. Posts : 25,422
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The were no dump files collected by the log collector.
    The logs displayed bugcheck AB
    Bug Check 0xAB: SESSION_HAS_VALID_POOL_ON_EXIT

    1) Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /restorehealth
    5) chkdsk /scan
    6) wmic recoveros set autoreboot = false
    7) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    8) Make sure that there is no overclocking while troubleshooting.

    9) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    10) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    11) For any BSOD:
    a) immediately run the BETA log collector > upload the results into the thread
    b) open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > if the file size is < 1.5 GB then zip > post a separate share link into the thread
      My ComputerSystem Spec


 
Page 1 of 3 123 LastLast

Related Threads
I always lock my office computer when I step away for a bit whether its 5 min or for lunch etc and notice that sometimes when I come back I am greeted with a restarted computer and a new dump file. This has been ongoing for a while, but I can't...
I keep getting blue screens when I am in dual screen. Crash happens when I try to use the computer after some time of inactivity with just a video playing.
Running anniversary update here... I start my computer, then it loads until I get the main screen (with the clock and date), where I can choose my username and enter my password ( I have 5 users). Sometimes when clicking or typing enter, I can...
Bitlocker Blank blue screen at PIN screen in AntiVirus, Firewalls and System Security
Our organization requires Laptops to be Encrypted with a PIN #. One of our Laptops is giving me trouble. I have Bitlocker turned on and fully encrypted and have require Startup PIN with TPM in the Require additional authentication at startup in...
What is this strange message on blue screen? Last week I heard someone mention it on a podcast - if not for that, I would have been sure my system had been hacked! Read on ... Have Lenovo Thinkpad W550s that was upgraded to Win 10 Pro from Win 7...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:10.
Find Us